Roy Ibbotson Email and Phone Number

My career has involved managing and collecting Local Authority Revenues and Housing Debts since 1974 until I joined a major Debt Collection Agency as their Housing specialist in 2006. I left there in December 2009 to start my own Company, RIConsultancy before changing that to Roy Ibbotson Training in January 2020.In 2002 I joined Kirklees Neighbourhood Housing to head the Rent Arrears Recovery Unit and the team reduced the current arrears from £4.2m to £1.78m over the next 4 years. KNH were awarded 3 stars as an excellent ALMO by the Housing Inspectors during that time.I now deliver training in best practice in Housing Income, and Sundry Income for both Local Authorities and Housing Associations. I also deliver negotiation training to Council Tax and Housing staff using Phonecoach equipment. In addition I have developed a training course for Credit Union staff linked to consultancy advising them how to improve their collection performance. I also carry out consultancy work in those fields, conducting reviews of current practices and making recommendations on how performance can be improved.Without doubt the major part of my time is now spent delivering Phonecoach training to Housing, Revenues and Credit Union staff . I have now delivered well over 1,300 courses and it remains very popular and effective helping them to reduce arrears and boost income collection. In addition I also deliver Customer Care training using the Phonecoach equipment.