Roy Ingram, Mba Email & Phone Number

Houston, Texas, United States

Works with end-users in analyzing, troubleshooting, and resolving hardware/software and some basic network support issues.Maintaining networks and network file systemsConfigure and maintain user accounts, including phone lines, call forwarding rules, andvoicemail settings within CUCM interface

Houston, Texas, United States

Provides PC hardware and software support.Works with end-users in analyzing, troubleshooting, and resolving hardware/software and some basic network support issues.Installs, administers, and troubleshoots: computer hardware, software, and peripherals on site and remotely.Identifies opportunities that can improve quick deployment of systems.Maintains call logs and solutions in Help Desk database.Provides quality customer care in a fast and efficient mannerInitiate hardware/software procurement via Oracle iProcurementDelivers high-level IT support to C-suite executives, managing complex technical issues and facilitating efficient use of technology resources to enhance productivity and decision-making capabilities.

Houston, Texas, United States

Racked hardware into computer racks; included but not limited to servers, switches, and storage. Updated team SharePoint site and inventory files to maintain a status of what hardware is where.Installed computer components; including, but not limited to, CPU, memory, GPUs, and adaptors.Familiar with storage arrays; installed enclosures and drives; replaced failed drives.Updated tickets with status on work in a timely fashion.

San Angelo, Texas, United States

Maintained the highest of standards in the data center for consistency of installations, quality and appearance of cabling, labeling, documentation, asset management, ticket and process compliance (ServiceNow), and meet client SLA s for up time.• Configured, installed, repaired, and troubleshooted issues related to hardware performance on windows and linux servers, san equipment, mainframe equipment, network equipment, tape equipment in a raised floor data center environment. • Performed regular walk through of the data center noting environmental problems and system errors, making incident and change tickets, perform repairs or engages proper personnel for resolution.• Engaged OEM vendors for warranty repairs, escorts, manages and assists OEM field engineers in the data center for service calls, insuring compliance with change management, incident management and security policies and procedures. • Maintained documentation, inventory sheets, technical schematics and diagrams. • Installed, de-installed, modified, and/or relocated hardware in the data centers consistent with job specifications and ensured schedules were met, maintaining data center standards. • Performed DOD-compliant data wipes on midrange server systems.

Odessa/Midland, Texas Area

Provided support to Nabors businesses and the directions of the Nabors Corporate Services Information Technology (IT) Department.• Regional support of remote offices for Nabors network equipment including routers, switches wireless access points, computers, printers, and any Nabors IT owned hardware directed to be maintained or serviced at the direction of the Operations Manager.• Support of the field communications package (satellite antenna, rig managers computers, etc) • Assisted the IT Special Projects Coordinator with field testing at the direction of the IT Field Operations Manager. • Tracked support issues in a call-tracking system and maintaining the knowledge base.• Helped the IT Field Operations Manager identify recurrent issues and provide guidance on potential solutions• Generated technical bulletins, documenting new software/hardware, and documenting changes to existing software/hardware. • Setup hardware/software for the purpose of testing new or changed products before they are released in the Nabors field environment

Under general supervision, assisted in administering enterprise system databases to support multiple, integrated information systems.• Assisted in managing the database and maintaining the integrity and availability of institutional data through secure and efficient storage, retrieval, and archiving processes• Assisted in optimizing database performance across a wide variety of applications and users• Learned about best practices in a database environment and how to use ITIL processes that support a database environment • Leveraged common software tools (i.e. ticketing and project management software, ServiceNow) to follow request, incident, change management, project management and time tracking processes. Provide updates to associated tickets and projects to keep both customers and team members informed of current status or progress. Assist with team responsibility of queue management and ensure tickets are resolved accurately, timely and according to priority

Under general supervision, provided technical support for desktop and network services including over 2500 desktop/laptop computers, printers, networked applications, and mobile devices within the university environment as well as support for more than 120 smart classrooms.• Provided customers (faculty and staff) face-to-face support to resolve technology related issues to assure high levels of customer satisfaction within an environment with a low tolerance for downtime• Responded to high priority incidents on campus to ensure end-users experience minimal interruption• Provided detailed work notes in the support request to ensure complete issue and resolution documentation• Troubleshot various software or hardware failures and found alternative solutions• Utilized information security approved processes to remove various viruses and malware on computers safely• Configured printers, both local and network, and tested the end users’ ability to connect with them

Fort Hood, Texas

Provided career counseling to Soldiers. Conducted retention interviews. Determined Soldiers' eligibility to immediately reenlist or extend their enlistment, to include options and bonuses; prepared and reviewed reenlistment and extension documents for accuracy; coordinated retention ceremonies. Advised commanders on criteria for selection of unit level retention NCOsAdvised Soldiers on all aspects that could impact their decision for continued service, to include the Declination of Continued Service StatementEvaluated and trained unit level retention NCOsBrief leaders, Soldiers, and families on matters related to retention and reclassification actionsActed as liaison with local personnel, agencies, and finance offices, also managed retention mission, statistics, incentives, and awards program

Plant City, Florida

• Interviewed, counseled and qualified applicants for enlistment. • Distributed and displayed recruiting publicity material. • Identified and cultivated community centers of influence. • Explained benefits, prepared enlistment forms, and documents. • Arranged for transportation, meals, and lodging for applicants where required. • Assisted in market research and analysis and made appropriate recommendations to the chain of command.• Handled pre and post-hire paperwork of qualified applicants• Performed all functions of the hiring processes including sourcing candidates, prescreening candidates and scheduling interviews• Maintained a 100% Future Soldier retention rate, which exceeded the USAREC standard of 90%• Superior performance contributed to Plant City Recruiting Station achieving 120% of the assigned volume mission for 2nd Qtr, FY10• Earned the Recruiting Ring and the Glenn E. Morrell Award for excellence in recruiting.

Fort Drum, New York, United States

• Advised on Army Retention Program matters under the supervision of the Active Army career counselor • Reviewed and maintained retention data worksheets for all employees.• Screened local training records for qualification data.• Coached and mentored four battery retention NCOs in all aspects of reenlistment prior to a brigade command inspection• Assisted fourteen Soldiers in continuing their military service by having them enlist in the National Guard or US Army Reserves

Fort Drum, New York

Operated and performed operator maintenance on FAATDS equipment, section vehicles, and generators associated with FAATDS. Established, maintained, and operated communications systems. Assisted in preparation of computer center for operation and shutdown. Prepared systems for operation to include cabling, installation, and removal procedures. Operated and performed operator maintenance on communications equipment, section vehicles, and generators.• Performed computer operations including mission processing, planning mission schedules, established control information and communication with digital subscribers• Planned and implemented security measures to safeguard information in computer files against accidental or unauthorized damage, modification, or disclosure• Established, maintained, and operated communication systems• Assisted in preparation of computer center for operation and shutdown

Master Of Business Administration - Mba

Bachelor Of Business Administration (Bba), Management Information Systems

Associate Of Science (A.S.), Information Technology With A Specialization In Computer Security And Network Engineer