Roy Lambert Email & Phone Number

United States

United States

Design technology solutions that solve problems and increase efficiency for Government, Education and Medical (GEM/SLED) customers. Solutions include full suite of Zayo's Managed Voice, WiFi, WAN, and Security product service offerings. Review RFP/RFQ/RFI's, prepare technical responses and provide technical presentations on proposed solutions for IT and C-Level teams. Collaborate with, support and provide technical and sales training for internal sales teams. Work with internal cross functional teams to drive product development, costing & approval processes and customer experience.

North/Central Florida

Provide technical engineering and sales support to sales teams - attend customer meetings as a collaborative team member to discover technical needs and match them with Comcast products and services. Consult with customer C-Level and IT resources to evaluate their pain, goals and objectives, then design and present solutions highlighting the benefits provided. Work with internal cross-functional teams to provide non-standard product offerings and seek approval for Individual Case Based solutions (ICB’s)

Technical resource for Enterprise Sales Team, providing technical training and support. Perform discovery and initial network design for all enterprise opportunities and drive the engineering, costing and pricing processes. Attend customer meetings as a member of the sales teams I support to facilitate technical discussions and provide technical presentations to customers. Prepare and provide technical responses to RFP's.

Market Development and re-launch of Enterprise Sales in market. Perform market analysis for fit, prepare and execute market business plan. Develop and implement marketing and branding strageties for new market. Formulate and execute on initial go-to-market strategies for target customers in all verticals. Hire, train, and develop enterprise sales and sales engineering team. Cover General Manager responsibilities in market.

Provided technical support and guidance to commercial Sales teams and customers. Designed efficient, robust, cost effective voice and data networks and IT solutions, and provided technical presentations to internal and external stakeholders. Provided technical product training to commercial Sales teams. Assisted the sales teams I supported to grow sales by over 25% per year.

Developed and led Telecom team to include Sales, Project Management, Sales Engineering, Technical and Customer Service staff. Hired, trained, developed and supervised all team staff. Grew telecom sales 27% year over year, while providing award winning customer satisfaction. Heavy focus on Gov/Ed and Enterprise customers.

Responsible for all telecommunications and structured cabling projects for U.S. Federal Government customers. Performed project management for assigned projects to include RFP review and response preparation, solution design, logistics, and management of on-site implementation teams. Developed service metrics that improved service delivery to federal agencies nationwide, resulting in reductions in operational costs while enhancing the customer experience.

Managed telecom network with over 35 sites in the USA, Mexico, China and Brazil. Responsible for ensuring wide area network availability and trouble resolution to our IT support and user community, and overall administration and cost effectiveness of our telco, wide area network (WAN) and cell phone service provider relationships. Coordinated with telco, ISP and voice/data equipment vendors for service and product delivery. Provided project management for voice/data network improvement projects and upgrades. Implemented and managed a network-wide IP video-conference solution, resulting in significant reductions in corporate travel expense and operational cost as well as reducing "time-to-market" for company products.