Manage national accounts purchasing Appliance, HVAC and Plumbing parts exceeding $25M annually. Work directly with C-Suite, Executive and Senior Leadership at major Home Warranty, Extended Warranty and Property Management organizations. Demonstrated technology platforms and processes designed to help organizations lower severity/claim costs by streamlining parts sourcing efforts.

Reported to the COO/President of In-Home Service.National responsibility directing a team of 8 Regional Managers, 1 Senior Manager and 22 Administrators, Recruiters and Dispatchers. Direct the successful management of the Home Warranty repair operations throughout the United States. Manage relationships with 1700+ Independent Service Providers, National Providers as well as Sears. Responsible for managing 800,000 home warranty repairs in Plumbing, HVAC, Electrical, and Appliance repair each year.Reorganization in January 2023 - Position was eliminated.

Reduced cost per claim and increased customer satisfaction while managing the successful Repair Service Operations in Texas, Arizona, New Mexico, Utah, Colorado and Nevada. Worked directly with 400+ Repair Providers responsible for 35,000+ annual repairs of Television, Appliance and Outdoor Power Equipment.

Manage a team of 8 Specialists and 2 Analysts, directly responsible for identifying, qualifying and successfully recruiting new Repair Service, Installation and General Contractor businesses to support the Lowe's Repair Services and Installed Sales Networks.

Manage a team of 24 Agents and 2 Supervisors, directly responsible for supporting the Lowe's Repair Services Network of Service Providers, Field Service Managers and Stores. Team provides direct customer support of Service Providers, Lowe's Stores and Lowe's Customers across the entire Lowe's organization, handling in excess of 6000 calls per week.

Directly supported national implementation of a Lowe’s managed repair services program from pilot program state. Ensured the Repair Services business model was maintained and executed as designed, and all cost and quality metrics were achieved. Responsible for rate negotiations and performance management of over 350 Independent Service Providers and 375 Stores. Trained service industry professionals in third-party technology platforms for integration into the Lowe’s managed repair program.

Responsible for managing 300+ Authorized Service Centers in Arizona, New Mexico, Nevada, Oregon and Washington. Work directly with the Servicers to negotiate Labor Rates as well as working with any issues concerning labor payments, technical/parts issues and technical training.

National responsibility for Ultimate Electronics, SoundTrack and Fast Track Field Service Operations. Direct 6 Regional Managers responsible for 60+ Field Service Technicians in 14 States. Position eliminated during the company’s bankruptcy restructuring.

Directly responsible for the successful Field Service Operation of Atlanta Service, while maintaining oversight responsibility of National Home Service Operations. Train and oversee 12 line-level Home Service Managers responsible for over 250 Home Service Technicians. Atlanta responsibilities include direct supervision of 55 Field Service Technicians responsible for in-home service as well as conducting repairs in over 110 retail locations in 7 States.

As Division Leading Chief, directly managed and supervised 22 personnel in troubleshooting, maintenance and operation of computer-controlled combat scenario simulators and various submarine-based weapons systems. As a qualified Instructor and Master Training Specialist, developed and conducted technical training Courses of Instruction for technicians, in addition to supervising other Instructors.Fire Control Division Leading ChiefUSS Pasadena (SSN 752) 12/93 - 1/96Managed personnel in the operation, maintenance and repair of the submarine's computer-guided Combat Control System. Performed troubleshooting and operation of a Hewlett Packard UNIX-based system utilized for weapon control.Master Training Specialist/Combat Systems Equipment Maintenance Division OfficerSubmarine Training Facility, San Diego 9/90 - 11/93Managed other course Instructors as Course Supervisor and served as senior Instructor for courses providing training in operation and maintenance of computer-based training simulation and submarine weapon deployment, control systems and equipment.Fire Control TechnicianUSS Pintado (SSN 672) 5/86 - 8/90Operated, repaired and maintained the submarine's computer-guided Combat Control System and peripheral equipment.