• Reviews, analyzes and evaluates business processes and gathers information requirements to facilitate electronic transfer of data between PSAP CAD systems, NG911 systems and 3rdparty software systems to/from the GMR National CAD system. • Documents system requirements; defines scope and objectives; and creates system specifications. • Create and maintain positive relationships with GMR and NonGMR Vendors, Fire Department and other government officials. • Guide outside agencies on integration opportunities and process. Assist with vendor contact and negotiation as necessary. • Work with Infrastructure Architect to determine connectivity design between systems. • Coordinates with all IT Pillars and External IT agencies on setup and testing of connectivity. • Schedules and ensures sequencing of testing and implementation tasks for each new integration/interface project and updates the project manager appropriately. • Develops test cases and implementation guidelines, checklists and other tools to support current and future interface implementations. Performs testing in tandem with CAD Administrators. • Ensures implementation of approved business process and operational performance for each interface. • Actively translates and transfers Interface knowledge and expertise to CAD Administrators.

• Evaluate Statements of Work and collaborate with multiple internal and external resources to develop detailed project requirements. • Design, configure, test and deploy integration between multiple Mitchell software suites and client systems. • Create and maintain detailed requirements, design, deployment, support, and project management documentation. • Minor project management responsibilities related to project tracking and reporting. • Lead and contribute to ongoing process improvement initiatives.   • Liaison to Product Management for: (1) collaboration to ensure Implementation needs are accounted for when developing product changes and (2) completing Implementation Guide documentation.

• Manage product development programs within multiple product lines.• Build, develop, and grow business relationships vital to the success of each project.• Liaise with project stakeholders on an ongoing basis.• Prepare and conduct internet Webinar presentations for current and potential clients.• Direct and manage project development from beginning to end.• Develop full-scale project plans and associated communications documents.• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.• Set and continually manage project expectations with team members and other stakeholders.• Delegate tasks and responsibilities to appropriate personnel.• Identify and resolve issues and conflicts within the project and team.• Identify and manage project dependencies and critical path.• Plan and schedule project timelines, milestones, and deliverables using appropriate tools. • Keep Senior Management fully informed with weekly status reports.

• Manage product development programs within multiple product lines.• Facilitate communication upward and across teams including development and test status, justifications for variances and technical information.• Serve as focal point for other departments on development and test status or other development team information.• Organize and lead, Sprint planning, Daily Scrum, Stakeholder Review and Sprint Retrospective.• Provide meaningful feedback to direct reports including annual performance reviews. Work with each direct report to set and achieve annual goals.• Hire, train, appraise, motivate, discipline, and/or terminate personnel according to company guidelines. Recommend appropriate compensation considering market data and internal equity. Addresses employee complaints or grievances, utilizing the Human Resources department when needed.• Identify training needs of employees and organize career advancement and progression of staff.• Manage third tier of software maintenance and support.• Respond to and coordinate requests for technical development assistance from multiple internal teams.• Coordinate activities with product management, client-support services and delivery to ensure issues are prioritized and addressed.• Ensure projects are completed according defined plan and specifications.• Ensure that code and documentation get appropriate level of review; that product test plans cover the specified user stories and requirements and code is built and managed according to specified process and guidelines.• Ensure build and installation processes are followed.• Utilize effective communication skills with both technical and non-technical people including clients and vendors.• Serve as the department’s focal point for employee engagement.

• Analyze requirements, design documents and functional specifications.• Work with the development team to create advanced software procedures and tests.• Development and execution of internal test plans and test cases according to project timelines and project deliverables.• Responsible for complete end-to-end functional testing, including: new functionality, regression, and defect retesting.• Responsible for identifying, logging, ensuring defects logged are addressed in a timely fashion.• Coordinate test case review sessions. Submitting timely and accurate test progress reports.• Work closely with the QA Manager on methodologies to improve efficiency of development and QA Cycles.• Communicate effectively in both written and verbal form with various levels within the Engineering organization.• Work within Agile/SCRUM environments.• Responsible for liaising with Project Management and Technical Services to ensure test coverage methodology matches customer usage scenarios.

• Provide supervision of Technical Services personnel as assigned.• Perform regular reviews with the Escalation Lead to manage backlog. • Research and prepare internal and external documentation.• Participate in the hiring/firing of Tech Services staff.• Serve as escalation point for all critical support issues on a 24x7 basis.• Manage System Upgrades’ processes and resources.• Work with internal departments to implement and monitor Standard Operating Procedures and Service Level Agreements• Assist department Manager in design and enforcement of policies and procedures.• Prioritize work for employees and department as necessary.• Mentor and coach Research staff through informal guidance and evaluations.• Foster growth of staff technical skills and abilities through training, guidance, department structure and special projects.• Coordinate and oversee workload and schedules to meet project commitments.• Responsible for scheduling, resources and curriculum development for System Administration classes.• Accountable for coordination and delivery of internal staff’s weekly technical training.• Work with Escalation Leads to coordinate SharePoint & knowledge base information for the team.• Provide support and/or resources to systems implementations (Go -Lives) as necessary.• Assist in hiring process.• Respond as necessary to unplanned requests, projects and critical issues.• Provide metrics on backlog management and team productivity.

• Management of CAD functionality.• Installation of service packs and upgrade releases.• Configures and implements PCs, peripherals, hardware and software applications.• Manages, organizes, protects, documents and fine tunes the computer, security and file-management system of CAD.• Responsible for liaising with multiple Fire agencies and County EMS agencies on varying projects. • Troubleshoot and repair peripherals, hardware and software.• Maintain master log of all computer equipment for assigned sites of responsibility.• Create, modifies and deletes CAD system end-user accounts following SOX policies and procedures.• Provide technical support to system end-user.• Provide end-user training; coordinates training programs for end-users with the training program manager.• Prepare and submits routine and special reports for management.• Manage CAD-system databases to ensure data accuracy.• Maintain all CAD interfaces.• Work in conjunction with the GIS Administrator to ensure GIS data supports site’s needs and is updated on regular basis.