Roy Murphy Email & Phone Number

California, United States

United States

• Reviews, analyzes and evaluates business processes and gathers information requirements to facilitate electronic transfer of data between PSAP CAD systems, NG911 systems and 3rdparty software systems to/from the GMR.
• Documents system requirements; defines scope and objectives; and creates system specifications.
• Create and maintain positive relationships with GMR and NonGMR Vendors, Fire Department and other government officials.
• Guide outside agencies on integration opportunities and process. Assist with vendor contact and negotiation as necessary.
• Work with Infrastructure Architect to determine connectivity design between systems.
• Coordinates with all IT Pillars and External IT agencies on setup and testing of connectivity.

Greater San Diego Area

• Evaluate Statements of Work and collaborate with multiple internal and external resources to develop detailed project requirements.
• Design, configure, test and deploy integration between multiple Mitchell software suites and client systems.
• Create and maintain detailed requirements, design, deployment, support, and project management documentation.
• Minor project management responsibilities related to project tracking and reporting.
• Lead and contribute to ongoing process improvement initiatives.
• Liaison to Product Management for: (1) collaboration to ensure Implementation needs are accounted for when developing product changes and (2) completing Implementation Guide documentation.

Greater San Diego Area

• Manage product development programs within multiple product lines.
• Build, develop, and grow business relationships vital to the success of each project.
• Liaise with project stakeholders on an ongoing basis.
• Prepare and conduct internet Webinar presentations for current and potential clients.
• Direct and manage project development from beginning to end.
• Develop full-scale project plans and associated communications documents.

Greater San Diego Area

• Manage product development programs within multiple product lines.
• Facilitate communication upward and across teams including development and test status, justifications for variances and technical information.
• Serve as focal point for other departments on development and test status or other development team information.
• Organize and lead, Sprint planning, Daily Scrum, Stakeholder Review and Sprint Retrospective.
• Provide meaningful feedback to direct reports including annual performance reviews. Work with each direct report to set and achieve annual goals.
• Hire, train, appraise, motivate, discipline, and/or terminate personnel according to company guidelines. Recommend appropriate compensation considering market data and internal equity. Addresses employee complaints or.

Greater San Diego Area

• Analyze requirements, design documents and functional specifications.
• Work with the development team to create advanced software procedures and tests.
• Development and execution of internal test plans and test cases according to project timelines and project deliverables.
• Responsible for complete end-to-end functional testing, including: new functionality, regression, and defect retesting.
• Responsible for identifying, logging, ensuring defects logged are addressed in a timely fashion.
• Coordinate test case review sessions. Submitting timely and accurate test progress reports.

Greater San Diego Area

• Provide supervision of Technical Services personnel as assigned.
• Perform regular reviews with the Escalation Lead to manage backlog.
• Research and prepare internal and external documentation.
• Participate in the hiring/firing of Tech Services staff.
• Serve as escalation point for all critical support issues on a 24x7 basis.
• Manage System Upgrades’ processes and resources.

• Management of CAD functionality.
• Installation of service packs and upgrade releases.
• Configures and implements PCs, peripherals, hardware and software applications.
• Manages, organizes, protects, documents and fine tunes the computer, security and file-management system of CAD.
• Responsible for liaising with multiple Fire agencies and County EMS agencies on varying projects.
• Troubleshoot and repair peripherals, hardware and software.

San Mateo