Roy Lin Email & Phone Number

Taipei City, Taiwan

Job Responsibilities1. Maintaining customer relationships,2. Planning and developing projects, including manpower control, project objectives, scope, scheduling, feature priorities, and User acceptance testing(UAT) before lunch.3. Risk management.4. Product prototype planning.BackgroundThe company is one of the AG Group members. I am responsible for maintaining and developing three back-end systems: Label system, Customer service, and Customer service quality inspection. The label system has been unstable, with occasional server restart issues causing running job failures and failing to generate customer lists by the label. Additionally, a critical client requested the development of a closed-loop system from label> activity > label to automatically pave the way for AI to generate events for target gamer groups.Achievements1. Identified server restart issues, optimized the long-silent tag job algorithm, and independently created a thread pool, preventing other jobs from getting stuck and allowing queued tasks to proceed. Increased memory and Pod size to resolve restart problems and gained customer trust.2. Completed over 30 labels, allowing the formation of user profiles in the event system and enabling the configuration of strategies in the event system. Data is sent back to the tag system to show each player's increase in betting and deposit amounts and calculated individual and overall strategy results for operational staff to judge strategy effectiveness and make modifications.3. Conducted daily stand-up meetings to ensure timely implementation of weekly feature updates.

Taipei City, Taiwan

Achievement1. The UX team used pressure system tool in the first time. It obtained the pressure value of the hand rest of the competitors, and provides RD to a reference to select materials.2. Interview rehabilitation physicians, ergo keyboard experts, and ergo keyboard heavy users. At the same time, measure table height, screen height, chair height, arm length, shoulder width to acquire the raw data on the environment, users, and medicine.3. Use competitors to test those experts via the satisfaction quantification method to acquire satisfaction rate.4. Analyze interview opinion, satisfaction rate, and environmental data, and develop the plan and design specification.5. BU use plan to design first generation prototype.

Manila, National Capital Region, Philippines

Accomplishments 1. Establish a set of agile development process with UX. At present, I has been a tremendous joint effort between PO/PM/RD. The CTO understood the value of UX. He transferred my position to the product department which directly under him, and been the product manager. 2. Discuss with the CTO about designing and rectifying the deposit process of the back-end and front-end, replace the old functions with the new ones, reduce the deposit steps of players, and understand the cash flow ecosystem. 3. Go to the casino to conduct observation and interviews with gamblers to understand the popular games, game rules, and odds of the casino. Also knew the point of views of gambler for online games. 4. Compare the traffic of competitive website, and deconstruct the function of the competitive website, and write the research reports and design wireframe prototype. 5. Design GUI and hi-fi interactive prototypes, adjust micro-interactions, and deliver final design document.

Manila, National Capital Region, Philippines

New Taipei City, Taiwan

Accomplishments 1. At the beginning stage of the Experience Design Center, lead a team of 2 people, string together UX, PM, RD, develop the company's first development process with UX, standardize software development, establish UX basic value, get my supervisor affirmation and promote to UX Lead. 2. In the beginning, the company was no usability test process. Through self-study and experiment, we developed a usability testing procedure suitable for software and hardware. PM, RD, and designers knew the user's pain point by sharing test reports. UX starts to have influence in the organization. 3. For sync department information, tried to hold workshops for product development after win BU's trust. For instance, used Design thinking to lead the inter-department supervisors to work out the customer journey map and the stakeholder map to discover and define the solution. Moreover, used Google Sprint conducted supervisors of BU level in the five days to solve the information asymmetry. In the meantime, there was a consensus on the product development direction for the future, and the BU head affirmed. 4. New product line (software and hardware integration), the new hardware PM didn't have experience in software development. My supervisor appointed me as an software PM. Under the schedule pressure, used user research to find out the scenario, user needs, and setting methods. Designed a whole new product from 0 to 1, and completed the WebUI as scheduled. The incentive bonuses earned. 5. A BU no SW PM for a long time, RD rudderless for the roadmap. In a mobile phone app can control hardware project, the hardware PM only had a rough PPT for PRD. Under time to market pressure, not only designed a whole new conference scheduling apps end to end but also easy to use and on schedule. The incentive bonus obtained. 6. Acquired PM director trusts and commissioned global user research.

New Taipei City, Taiwan

Taipei, Taipei City, Taiwan

Taipei, Taipei City, Taiwan

Accomplishments 1. Conducted an internal brainstorming meeting for brand positioning to understand the technical advantages of the client. 2. Identified the opportunity of the market via analyzed market reports and product lines of competitive brands. Integrated the three data to develop practical product planning and brand strategies. 3. Launched the new brand and 2 products which Increased annual revenue by 30%, and The brand is still operating in the market for more than 9 years.

Master Of Arts (M.A.), Design Strategy And Innovation

Activities and Societies: internship - window display designer at Age concern

Bachelor Of Fine Arts (Bfa), Industrial And Product Design