Experienced Business Development Manager in auditing, adept at identifying growth opportunities and fostering client relationships, specializing in driving strategic initiatives to enhance client satisfaction.Key Responsibilities▪ Oversee branch operation and sales development of Sharjah & Northern Emirates.▪ Comply with all regulations and applicable laws of Federal Tax Authority.▪ Developing forecast and business plans and taking necessary step to achieve them.▪ Develop sales strategies and ensure sales target are met.▪ Recruiting, training and evaluation of staff performance.▪ Manage budget and allocation of funds.▪ Network to improve brand presence.▪ Ensure clients and employee satisfaction.▪ Liaison with head office for operation and marketing.

Managed a 15-member branch, having a portfolio of equivalent to USD 600 Million in terms of commercial and retail deposits, equivalent to USD. 250 Million in terms of assets.Achievements:▪ Consistently Branch achieved higher Service Quality ratings, based on Mystery shopping report and customer experience score by constant supervision.▪ Independently handled Internal and External Audit for the branch past years and was appreciated by the higher management for the achievement of higher score.▪ Played a key role in imparting compliance training for the staff.

Successfully managed day to day operations of the busy branch and assessed the risk and ensured preventive controls were in place to mitigate the risk. Responsible for the preparation of Suspicious Activity Report (SAR) for submission to the UAE Central Bank, implemented and monitored the robustness of the risk management and internal control mechanisms in place.Achievement:▪ Managed to exceed the yearly operations performance target as well as Branch Sales target set with Retail Management.

Headed a team of 8 to 10 staff including Relationship Managers, Customer Service staff, Tellers and Sales Executives the towards achievement of sales targets through direct sales, cross-selling and service delivery. Managed the branch resources effectively and efficiently to achieve periodic service quality goals set for the branch by the Regional Head. Achievements:▪ Contributed to achieving and exceeding all assigned targets despite the recession and market shrinkage in 2009.▪ Audited operations, put in place process efficiency and cost optimization measures to ensure a lean operation.