Roy Mcclain Email & Phone Number

Tulsa, Oklahoma

• Provide leadership and supervision for all the Director of Clinic Services, Pet Care Lead, Adoption Specialist, Maintenance & Facility Technician, and Animal Trainer with respect to expectations, performance management and professional development.• Monitor department staff’s productivity and quality of work.• Work collaboratively with the executive director, other department heads, and, as required, board committees and board of directors to ensure shelter goals are achieved through strategic program planning and management of operational budgets. • Promote positive, collaborative relationships between all Tulsa SPCA departments and functions.• Ensure all services sold and performed through Tulsa SPCA meet or exceed all regulatory and/or professional standards, as well as perform consistently with client expectations.• Act as a principal steward of the organization’s resources. Ensure that all of the Tulsa SPCA’s resources are utilized properly, legally, ethically and that all those entrusted to manage or represent the affairs of the organization are properly directed and highly effective.

Tulsa, Oklahoma Area

• Drive bulk book and digital sales through proactive outreach to prospective institutional and corporate customers. Use the sales process to close sales by effectively targeting, initiating contact, conducting sales calls, and making sales presentations• Plan, promote and oversee the execution of store events in partnership with store management while pioneering national initiatives with the goal to generate sustainable and reoccurring sales revenue• Conduct proactive outreach to local educators to drive sales by increasing educator card enrollments and promoting educational products and services• Initiate meetings and conduct strategic and effective sales presentations with representatives of local schools, nonprofit agencies and literary organizations to cultivate existing accounts and to generate new business• Analyze department sales to identify opportunities, developing strategies and action plans in partnership with the store manager to promote company initiatives and to increase store sales• Research the local community to identify business opportunities, creating and implementing programs to expand sales potential• Educate store team about sales initiatives, products and services, enthusiastically model selling behavior, sharing technical knowledge, and recommending ways to connect our customers with the right solutions or products• Complete all orders by using proper fulfillment and loss prevention procedures in accordance with Integrated Store Operations (ISO) standards• Maintain the calendar of events, input store locator information, and handle media relations• Leverage current store staff to implement and execute sales plans and store events• Achieve annual sales goals outlined by the Business Development Group and consistently grow our customer base to meet the Company’s financial objectives

• Established rapport with customers and identified their needs to provide correct solutions and products.• Provided product information by adapting communication style based on technical comprehension of the customer.• Trained staff on features and benefits, as well as, selling points of digital products and services.• Kept current on competition and technological advancements through research.• Convened weekly customer training classes to educate them on their new purchases.

Tulsa, Oklahoma Area

• Analyzed candidates strengths and weaknesses, election results, and proposed policies.• Handled scheduling, volunteer coordination, and political operations.• Researched and summarized issues of state and local concern. • Coordinated direct mail effort.• Assembled recount database and activities.

Greater Seattle Area

• Implemented Common Access Card system for NOAA.• Screened prior arrest records and collected background investigation material for potential employees, contractors, and foreign national visitors. • Acted as liaison with guard contractors and facilities.• Organized regional office after remodel.

• Scheduled events and appearances of political candidates.• Designed innovative literature and mailers.• Proofread and distributed marketing pieces.• Coordinated and managed campaign staff and volunteers.

• Instructed American Federal Government to non-traditional students.• Maintained attendance and grade records.• Speaker for Constitution Day activities

Oklahoma City, Oklahoma

• Responsible for approving and implementing effective public policy.• Served as a member on the Appropriations and Budget, Economic Development, Energy and Utility Regulation, Environmental and Natural Resources Committees, Human Services Subcommittee, and the General Conference Committee on Appropriations.• Negotiated public policy with local and state officials as well as private organizations.

Tulsa, Oklahoma

• Served as assistant to the Deputy Police Chiefs and Legal Advisor.• Filed motions for the Legal Advisor at the local and federal courts and maintained case files and legal briefs.• Responsible for preserving personnel records, and schedules for the Chief's Section and the Public Information Office.• Member for the Human Rights Commission.

Madigan Army Medical Center