Content Development - PPT, Videos, Assessment Training Delivery - In Store Training, Virtual instructor led Training and Class Room Training to all retail employees up to Store Manager.LMS Platform

• Impart functional training on product and processes of store operations • Conduct behavioral training programs to store operations employee • Execution of capability development programs for different roles in store operations • New Store Opening training and Induction training for new hires• New hire Store Manager, Asst. Store Manager, Dept. Store Manager training • Driving NHQ driven training projects • LMS – online training certification tracking • Preparation of training calendar and execution of the same • Managing different training projects at state level and NHQ level• Coordination with all the state trainers for different MIS compilation • Creation of training modules as per the organizations need

1. Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory. 2. Account Management: Managing and driving the growth of the Channel partners/stores’ business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon. 3. Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis. 4. Training: A. Deliver training & coaching of Amazon processes, products, operating model and SOPs.B. Work on the ground to enable network with new product launches and partner with the operations and other teams. Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory. Team Management: C. Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. D. Driving team of associates for managing their targets. E. Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growthF.Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency. G. Enhance Engagement with accounts to improve business and increase retention. H. Drive stores against goals (Volume, FTR and other key metrics).Handling day to day operational escalations and be available to round the clock to manage the issues.

· Effectively master, train, and evaluate all learning objectives for Compliance Operations· Deliver dynamic facilitation of classroom-based training through the application of a variety of instructional techniques to include role playing, simulations, team exercises, group discussion, videos and lectures in order to drive learning outcomes.· Consult with subject matter experts (SME) to ensure training information is current and accurate.· In conjunction with the Instructional Designer develop and maintain learning programs using a project management approach across cross-functional teams, including: needs assessment, solution development and delivery, tracking and evaluating training effectiveness as well as continuous improvement.· Cultivate strong working relationships across multiple departments.· Perform other related duties as required to ensure departmental goals are met.· Assist with company culture activities as needed.· Conduct regular training need analysis exercise and engage with stakeholders to identify training opportunities· Keep the stake holders informed of training status for their respective orgs through periodic reports, meetings, etc.· Develop training facilitation skills amongst respective operations teams to manage training delivery and implement training programs· Continuously improve training programs to maximize the training effectiveness· Deliver Training, design evaluation methods, and analyze the effectiveness· Manage and maintain - all delivery media and eLearning application, software, for scale and ease· Manage training content/updates residing on SharePoint, LMS and shared drives· Collaborate with other training team members to make a great training team

Job Description Key Responsibilities of a Customer Experience CoachThe KRAs of Customer Experience Coach include: Deliver refresher training to the team in the hub on current processes & changes / advancements introduced sustain learning beyond centralized classroom sessions. Ensure compliance to standards / norms & highlight & bridge gaps if any. Share feedback from the field (FEs) with the relevant designated POCs, and ensure closure on the feedback loop where possible be the voice of Fes. Maintain data on FEs in EKL on training, assessments & on-field performance, ensure focussed refreshers for the non-performing FEs. Motivate the team to outperform. Control FE attrition.Detailed Job Description: Participate in induction of Fes: Introduction to Operations, Assessment, soft landing into the team at the delivery hub. On-the-job training along with assessments. Communication percolation to all field executives. Compliance to norms and SOPs. 2-way feedback sharing sessions with field executives. Share best practices for ensuring the best customer experience. To maintain MIS (Records) of training and individuals performance.Pre-requisite to be Customer Experience Coach Knowledge, Soft Skills, Trainer. Field work experience as a front line manager would be valuable. Good organizational skills, ability to prioritize, plan and execute are the key success factors. Exceptional interpersonal and communication skills.

• Handling customer and retailer delight, generating revenues from events and promotions. • Taking care of Mall Zoning issues, Licensee feedback, Customer Feedback, Vendor • Preparing Duty Roaster and Handling Day to day shifts.• Anticipating Customer Need.• Ensure the best customer service.• Preparation submission of report to management relatively to mall operations.• Taking care of the corpus program (Rewards) meant for the customers to have a consistent footfall

Responsible for day-to-day management of the unit; operations, logistics and administration.Shall devise systems and procedures for upkeep of assets, smooth running of facilities and ensure customer and retailer delight.Handling customer and retailer delight, generating revenues from events and promotions. Customer Relationship Management. Will handle Mall Zoning issues, aspects of Store Design, Vendor Selection, Contract Management, Mall Safety issues etc.Analyzing and evaluating business performance, planning, budgeting and MIS reporting.