Command Center Operator
Current*Provide excellent customer service when dealing with Ballpark Staff and Contractors*Provide information and assistance to calling parties concerning general assistance needs, emergency needs and security as appropriate*Process service requests through Facility HelpDesk system. Assign, update, and closeout as work is performed and ensure requests are addressed in a timely manner*Follow procedures in dispatching personnel for emergency and non-emergency situations*Log subcontractor arrivals and departures. Assign escorts and/or keys as appropriate and ensure that the facilities team is aware of the work to be performed during the subcontractor’s visit*Log all activity/changes/adjustments to systems (primarily related to BAS and Lighting Control Systems) to ensure that future shifts understand actions taken and status of systems*Report on systems status at the end of each shift to Senior Manager, Command Center & Director, Facilities;Take actions to always minimize energy waste within the ballpark, including surveying the ballpark HVAC andLighting to ensure equipment is not running outside of scheduled times.
