Roy Phillips Email & Phone Number

Newport, Newport, United Kingdom

Newport, Newport, United Kingdom

Raritan, Nj, Us

Yate, South Gloucestershire, Gb

Supporting the network and infrastructure of front-line key workers who aredelivering critical services to our community.

Fargo, North Dakota, Us

Initial employed as Network Engineer which entailed routine maintenance, trouble shooting and implementation of best practice of sites in the UK. This led to a promotion to Assistant Manager enhancing my role to network redesign and implementation of sites globally (India, Manila and US), also rresponsible for the integrity and functioning of the enterprise LAN, WAN and VOIP which was achieved by my ability in the following tasks• Configuration, Installation and maintenance Cisco ASA and Meraki Firewalls, Routers, Switches and Access Points enterprise wide, performing Cisco IOS upgrades, security/vulnerabilities updates.• Cisco products including Cisco Unified Communications Manager CUCM, Cisco Secure Access Control System (ACS), Common Service Platform Collector 2.7 (CSPC), Cisco Smart Software Manager (CSSM) and Cisco Smart Portal (CSP)• Configures and maintains Cisco ASA Firewall and Firepower Management Center (FMC)• Trouble-shooting and support of T-1, DS-3 and MPLS Circuits and BGP routing.• Supports Cisco VPN. AnyConnect and Meraki MX• Supports Windows 2008 Active Directory domain administration.• Installs and maintains server software and hardware.• Diagrams network devices and circuits (Microsoft Visio).• Documentation of network h/w and s/w procedures.• Lead and Assist the Global IT teams as needed. Occasionally I have had to travel to other countries as part of the global lead

Taking on long or short term contracting roles with in the networking communications industry.

Chepstow, Wales, Gb

Principle Cisco Engineer within the Test and Repair Lab, working alongside and managing a small team responsible for test and repair of Network, Server, Storage and Telephony Equipment. Producing a monthly report on the departments output. Planning and overseeing the implementation of technical projects. Responsible for the ICT and Data Security of TXO Systems Networks and telephony and Supporting the sales team external meetings where technical support is needed

Cisco Installation Engineer, Reporting any issues or problems, Developing test cases and providing test reports, Analysing of complex results and providing opinions, Running test automation platforms for Arinc’s newly created in-flight service called Cabin Connect, based around WiFi in aircraft connecting to the ground stations via satellites and simulators, interfacing tests to the aircrafts 429 signalling systems

Transference of PDH (Plesiochronous Digital Hierarchy) over to SDH (Synchronous Digital Hierarchy) at the minimum cost while maintaining the necessary standards of quality. Using INS – PDH Routeing, DOF-PDSA issue and closure, PACS – 2m Circuit Routeing including Manual Routeing and PDH Network – Core network topography and equipment

Working with in the operations team for BT, supporting the IT and Network service relationship, and contributing to the managed outsource contract with ‘Everything Everywhere’ (previously Orange) Supporting the BT Service Management team and Head of EE Network Performance, by obtaining and translating network and performance data in order to identify potential service issues and spot any significant trends in usage that may affect overall customer experience. Presenting the information to relevant parties (including Everything Everywhere)on a daily basis and being included in various decision making scenarios. Most recently provided information on and had an input into the behaviours seen during key occasions (Diamond Jubilee and 2012 European Championships) to address potential 2012 Olympic capacity requirements.

Responsible for testing, analysis and documentation of CPE equipment with in the Eagleswood Orange Broadband lab. Implemented test plans for HSI| (High speed Internet), VoIP (Voice over IP) and Image. Examined rate reach analysis and throughput for analysis profile comparison of the LLU. Created templates for producing raw data into a more manageable form and supplying test report documentation to senior management in a convenient and timely manner.

Gb

Monitor all remotely managed customer networks while taking technical support calls from customers. When issues occur and either resolve problems remotely or escalate in an appropriate manner internally or externally. Perform housekeeping on remotely managed networks as required. Despatch appropriate engineering resource to customer site as necessary during fault resolution.

Originally as a one month contract, for creation of documentation for the Proof of Concept of the Wanadoo network. Role has since included: Configuration and installation from the Physical to the transport OSI layers of the following equipment Cisco 2600 routers, Cisco Switches, Cisco PIX Firewall, Alcatel 7750, Smart Edge 800s, Spirent, ISAM and Provisioning of ADSL modems to ISAM. With in the test environment and live network, Producing test and planning documentation.

Basingstoke, Hampshire, Gb

Administration of telephony systems and management information reports, ensuring a high level of service is provided appropriately in relation to the department's business operation. Utilization of telephony, routing planning, MI systems and software ensuring accuracy of data & service availability meet all internal service levels. Ensuring faults with telephony, routing, planning and MI systems are dealt with and a fix in place or passed on to 3rd party

Windsor, England, Gb

Preparation and supply of management information by researching and analyzing required data and presentation of it in an appropriate method Dealing with complex enquiries and investigate and researching complaints, providing guidance to others to answer queries.

Working as part of the resource team ensuring that the appropriate customer satisfaction targets are met through effective resource management. Producing and maintaining statistical reports and other information required for the efficient running of the call centre.• Creating cross-relational Excel Spreadsheets from data supplied via Aspect (ACD System), Onyx (Customer Relationship Management tool) and SABS (Subscriber Automated billing System). • Unification of the Newport and Swansea contact centres reporting procedure.• Analysing and adjusting Aspect, Onyx and SABS reports and creating report requests for data mining.• Procedure for adjusting historical data for use in Work Force Manager in preparation for the Genesys launch.• Reporting Churn trends for NTL packages with use of Onyx and SABS reports.• Examining idle codes reason and changes and providing report procedure.• Examining ISE reporting procedures from SABS.• Created a number of Access databases for the above.

Role included Staff Recruitment, Training and mentoring for management and Staff of three stores.Implemented a series of Management Information Systems. Two of which are a Return to Manufacturer Authorisation tracker and Customer Order tracker, both using Lotus Approach that has created better time management for all involved.

Wellingborough, England, Gb

Administration and Stock control of the Multimedia Department by use of an Excel spreadsheet

Gb

Working as part of a team or by oneself policing the unit by mobile patrol, and supervising any static guards.Annotated Police dog Handler

Welwyn Garden City, Hertfordshire, Gb

Bsc (Hons), Business It

Higher National Diploma, Computing