Roy Ramesh Muniandy Email & Phone Number

Malaysia

Sepang

• Constantly developing Standard Operating Procedures to ensure consistency in service deliveries and also to increase productivity. • Mobilising and execution of Marketing Campaigns and Road Shows• Training and Coaching of all Customer Service Advisors and also managing volunteers of more than 100 people during event day to ensure Service Excellence KPI’s are met. • Involve in corporate website design and frequently studying on customer’s behaviour via… Show more • Constantly developing Standard Operating Procedures to ensure consistency in service deliveries and also to increase productivity. • Mobilising and execution of Marketing Campaigns and Road Shows• Training and Coaching of all Customer Service Advisors and also managing volunteers of more than 100 people during event day to ensure Service Excellence KPI’s are met. • Involve in corporate website design and frequently studying on customer’s behaviour via analytics obtained. • Frequently prepare and conduct surveys to internal and external customers to ensure service levels are always achieved. • Work closely with various departments mainly in providing information on customers’ expectations to ensure service deliveries are met timely. Show less

Birmingham, United Kingdom

• Manage a team and ensure that service delivery is up to expectations of the customers. • Audit all transaction and ensure that process are within the Standard Operating Procedures (SOP) • Provide solutions on customers complains mainly in the areas of interest charges and payment refunds • Carry out staff appraisal, manage performance and provide training and coaching if required. • Process payment refund on housing insurance policy (PPI) and credit card refund… Show more • Manage a team and ensure that service delivery is up to expectations of the customers. • Audit all transaction and ensure that process are within the Standard Operating Procedures (SOP) • Provide solutions on customers complains mainly in the areas of interest charges and payment refunds • Carry out staff appraisal, manage performance and provide training and coaching if required. • Process payment refund on housing insurance policy (PPI) and credit card refund payment Show less

Maxis Mobile Sdn Bhd

• Ensure that Customer Service teams are trained to serve customers highest level of expectation and introduce to the customers on the various products and service that are offered. • To analyse and provide timely reporting to the management on all areas of concerns raised by the customers, service level targets achievements (KPI) and total sales achieved for the month• Identify areas of improvement in Customer Service handling skills and provide training to … Show more • Ensure that Customer Service teams are trained to serve customers highest level of expectation and introduce to the customers on the various products and service that are offered. • To analyse and provide timely reporting to the management on all areas of concerns raised by the customers, service level targets achievements (KPI) and total sales achieved for the month• Identify areas of improvement in Customer Service handling skills and provide training to enhance the areas to ensure highest satisfaction of customers. • Ensure compliance to the Standard Operating Procedures (SOP), System Security Policies and Internal and External Audit requirements. • Approach SME customers, SOHO customers & government agencies to promote products and services. Show less

•Selling of bank products to customers (Unit Trust, Credit Cards)•Ensure that all monthly targets are met and provide feedback to management on issues raised by customers•Balancing of all transactions which was carried out for the day and balancing of all accounts prior posting to the journals•Ensuring total Cash Receipt and Payouts tally with the each individuals transaction•Processing all standing instructions which is authorized by the… Show more •Selling of bank products to customers (Unit Trust, Credit Cards)•Ensure that all monthly targets are met and provide feedback to management on issues raised by customers•Balancing of all transactions which was carried out for the day and balancing of all accounts prior posting to the journals•Ensuring total Cash Receipt and Payouts tally with the each individuals transaction•Processing all standing instructions which is authorized by the customers•Provide monthly reporting to management on the branch performance. (income and expenses accounts)•Assist in processing daily cheques banked in by the customer, ensuring that they are sent for clearing within the time frame. Show less

Kuala Lumpur, Malaysia

•Based in the Custodial Service Department which handles all sales and purchase of share from the stock market.•Processing of all Transfer Deeds of the daily sale and purchase of overseas clients. •Ensuring payments are made accurately and paid to the right account.•Answering or investigate all queries made by the overseas clients with regards to their funds held in the country.

Master, Business Administration

Diploma, Information Technology