Roy Ricasata Email & Phone Number

Pleasanton, California, Us

Chicago, Illinois, Us

Documentation and Record Keeping:Cataloging current vendors and processes.Managing the life cycle of new location requests.Setting up new merchant accounts and device requests.Data Management:Provisioning users for web-based payment card processing and reporting applications.Building, maintaining, and presenting detailed reporting to senior management.Communication and Coordination:Serving as a liaison between CommonSpirit Health's centralized Treasury department and various locations.Interacting with internal and external constituents, exhibiting professionalism and clarity.Coordinating IT and Cybersecurity risk assessment for new location requests.Escalating issues to higher management when needed.Compliance and Security:Assisting in the development of a workplan for payment card operational compliance and PCI compliance.Working with Cybersecurity for PCI-DSS compliance, remediation, and data security issues.Assisting with gathering information for annual PCI-DSS compliance reporting.Analytical and Problem-Solving:Identifying operational weaknesses and innovating processes.Developing analytical frameworks for data-driven decision-making.Resolving issues and problems experienced during deployment and testing of devices.Organization and Efficiency:Understanding facility verticals that accept payment and conducting due diligence.Assisting in the implementation of workplans for standardization and improved efficiency.Customer Service:Exhibiting excellent customer service skills and a positive mindset.Collaboration:Collaborating with cross-functional teams, including Finance, Product, and Marketing.Financial Oversight:Managing merchant accounts for hospitals and care sites.Overseeing an $850 million card portfolio.Facilitating revenue generation and achieving financial goals.Task Management:Working closely with Payment Card Operations System Director and System Manager.Providing support for all aspects of Payment Card Operations.

Pleasanton, California, Us

Team Management:Supervised and coached a team of 30 members for efficiency and accountability.Appraised employee performance, conducted feedback sessions, and facilitated employee growth.Communication & Coordination:Conducted weekly meetings with department leads to maintain company fluidity.Acted as the operations representative between various departments.Coordinated employee schedules across shifts and maintained coverage.Worked with Hiring Managers, Staffing Colleagues, and HR for candidate experience.Managed customer complaints and inquiries across different platforms.Training & Development:Created training programs and formal manuals for new employees, processes, and software.Onboarded new employees, conducted interviews, and pre-screened resumes.Planned and implemented team bonding activities.Data Analysis & Decision-Making:Used CRM software (Zendesk) to determine associates' performance, quotas, and customer trends.Analyzed metrics and performance data for data-driven decision-making.Managed performance metrics and customer service level agreements (SLAs).Project Management:Managed specialty projects for business and process improvements.Assisted in software launches, testing, implementing, and training employees on process improvements.Inventory & Supply Management:Managed inventory and ordered supplies as needed.Financial Record Keeping:Recorded all corporate purchases and maintained corresponding receipts according to policy.Issued manual refunds/charges to customers and recorded transactions per company FinCen requirements.

Pleasanton, California, Us

Fraud Detection & Prevention:Developed and led a fraud detection team with strong attention to detail.Manually reviewed online orders and transactions for risky and fraudulent activity.Issued manual refunds/charges and recorded transactions following company financial standards.Customer Service & Complaint Resolution:Resolved customer complaints through platforms like the Better Business Bureau and Zendesk.Team Management:Oversaw and guided team members to ensure efficiency, accountability, and confidence in processing.Delegated employee tasks based on volume and priorities to meet company expectations.Supervised a weekend shift to maintain continuous 7-day workflow coverage.Recruitment & Onboarding:Prescreened resumes, conducted interviews, and handled new hire paperwork.Inventory & Supply Management:Maintained inventory levels and ordered office supplies.Communication & Reporting:Communicated and reported important issues to upper management.Performance Metrics & Process Improvement:Maintained Key Process Indicators (KPIs) and Service Level Agreement (SLA) standards.Drove labor efficiencies and fulfillment to improve productivity.Contributed to continuous improvement initiatives and process enhancements.

Order Processing:Accurately process incoming online orders and requests.Verify order details, including products, quantities, and shipping information.Data Entry:Enter order information into the company's database or order management system.Ensure precise and timely data entry to maintain accurate records.Inventory Management:Update inventory levels to reflect fulfilled orders and monitor stock availability.Coordinate with inventory teams to restock products as needed.Order Tracking:Generate and manage tracking information for orders to provide customers with shipping updates.Monitor delivery status and address any issues that arise.Shipping Coordination:Prepare products for shipment by selecting appropriate packaging materials.Attach shipping labels and ensure proper labeling of packages.Coordinate with shipping carriers to schedule pickups and deliveries.Ensure compliance with shipping regulations and requirements.Documentation and Record Keeping:Maintain accurate records of fulfilled orders, tracking numbers, and shipping details.Organize and file order-related documentation for future reference.Customer Communication:Respond to customer inquiries regarding order status, shipping, and tracking information.Provide exceptional customer service and address any concerns.Team Collaboration:Coordinate with other team members to streamline order fulfillment processes.Communicate any issues or challenges that may arise during fulfillment.Attention to Detail:Attention to Detail:Ensure accuracy in order processing, packaging, and labeling to prevent errors.Double-check information to maintain high-quality standards.Problem Solving:Address order-related issues, such as incorrect shipments or delivery delays.Collaborate with appropriate teams to find solutions and prevent recurrence.

Dallas, Texas, Us

Effective Communication:Interact with customers via phone, email, or chat to address inquiries, orders, and concerns.Listen actively, respond clearly, and convey information in a professional and courteous manner.Problem Resolution:Investigate and resolve customer issues, such as order discrepancies, returns, and product inquiries.Provide solutions and alternatives to ensure customer satisfaction.Manage escalated situations by de-escalating tensions and finding mutually beneficial solutions.Order Management:Process customer orders, including inputting accurate product details, quantities, and shipping information.Coordinate with other departments to ensure timely order fulfillment.Product Knowledge:Develop a deep understanding of Neiman Marcus products, brands, and promotions.Offer product recommendations and assist customers in finding suitable items.Data Entry and Documentation:Accurately record customer interactions, details of inquiries, and actions taken in the customer relationship management (CRM) system.Maintain thorough and organized records for reference and analysis.Navigate internal systems and databases to access customer information, order histories, and product details.Retrieve and present relevant information to customers during interactions.Customer Relationship Building:Foster positive relationships with customers through personalized interactions and exceptional service.Follow up with customers to ensure their needs are met, and their concerns are addressed.Policy Adherence:Understand and adhere to Neiman Marcus returns, exchanges, refunds, and promotions policies.Communicate policies accurately to customers.

Seattle, Washington, Us

Product Knowledge:Develop in-depth knowledge of the handbags and accessories offered by Nordstrom.Provide expert guidance to customers on product features, styles, and trends.Customer Interaction:Greet customers warmly and engage in friendly conversations.Listen attentively to customer preferences and needs to offer tailored recommendations.Sales and Upselling:Assist customers in selecting handbags that align with their preferences and budget.Use upselling techniques to suggest complementary accessories and higher-end options.Inventory Management:Monitor stock levels of handbags and accessories on the sales floor.Keep track of inventory changes and communicate with management for restocking needs.Point-of-Sale (POS) Transactions:Conduct accurate and efficient POS transactions using Nordstrom's sales systems.Handle cash, credit, and electronic payments while ensuring precision and security.Process customer orders for items not available in-store, coordinating with the appropriate departments for shipping and delivery.Process returns and exchanges according to Nordstrom's policies, ensuring accurate documentation.Manage cash register operations, including opening, closing, and balancing cash drawers.Ensure accuracy in countingVisual Merchandising:Participate in maintaining an attractive and organized sales floor layout.Display handbags and accessories in an appealing manner to encourage customer exploration.Client and Follow-Up:Build and maintain relationships with regular customers through personalized interactions.Follow up with customers on new arrivals, promotions, and special events.

Atlanta, Ga, Us

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelors, Health Science