Roy Riedl Email and Phone Number

In my current job as Testing Engineer, I’m working in Microsoft department. In this department, new hardware and software is tested.• Creation of test cases for hardware and software tests• Carry out tests based on test documentation and test cases• Track and analyze issues• Handling bugs in Microsoft tools using Azure• Track test results and provide feedbacks• Support team in AI powered speech recognition and voice output for German language

As Testing Engineer, I worked in VMware department at Pactera Edge. In this function I could use my testing knowledge to create test cases based on internationalization (I18n) and localization (L10n) standards. I developed tests for applications and ensured the development quality of applications and products based on business requirements for German market.• Creation of test cases• Deployment of test environment using VMware tools• Carry out tests based on test documentation… Show more As Testing Engineer, I worked in VMware department at Pactera Edge. In this function I could use my testing knowledge to create test cases based on internationalization (I18n) and localization (L10n) standards. I developed tests for applications and ensured the development quality of applications and products based on business requirements for German market.• Creation of test cases• Deployment of test environment using VMware tools• Carry out tests based on test documentation and test cases• Accurately position, track and analyze issues • Handling bugs in tools like Bugzilla and Jira• Summary and statistical analysis of test results• Track test results and provide feedbacks• Responsible for localization quality of VMware products for German market such as o VMware Cloud o VMware NSX | Network Security Virtualization Platform o VMware vSphere Client o VMware vRealize Operations (vROps) o VMware vCenter Operations Management Suite (vCops) o VMware Log Insight Show less

In this position, I managed a team of 55 employees in 3 departments. My responsibility was the organization, planning, accounting and control of these service desk departments.• Management of the 3 departments SAP, special service line and back-office telecommunication o Planning of resources and staff o Responsible for business processes and SLA (service level agreement) compliance o Ensure the quality of the ticket handling and troubleshooting o Introduction of… Show more In this position, I managed a team of 55 employees in 3 departments. My responsibility was the organization, planning, accounting and control of these service desk departments.• Management of the 3 departments SAP, special service line and back-office telecommunication o Planning of resources and staff o Responsible for business processes and SLA (service level agreement) compliance o Ensure the quality of the ticket handling and troubleshooting o Introduction of new technologies o Planning of training and communications training for staff o Training new employees o Responsible for safeguarding the know-how• Support of the project management o Creating of reporting o Preparation of annual reports for each Department o Responsible for cooperation and collaboration with other projects in the service desk Show less

As assistant to the team leader, I was responsible for setting up 3 departments (SAP, Special Service Line and Back Office Telecommunications). This included building strong teams and training of the team members in the use of the tools and software, and implementing of SLA and workflows within 4 weeks. I organized and conducted trainings and workshops.After setting up the 3 departments, I supported the service during the start-up, test and pilot phase.Part of my… Show more As assistant to the team leader, I was responsible for setting up 3 departments (SAP, Special Service Line and Back Office Telecommunications). This included building strong teams and training of the team members in the use of the tools and software, and implementing of SLA and workflows within 4 weeks. I organized and conducted trainings and workshops.After setting up the 3 departments, I supported the service during the start-up, test and pilot phase.Part of my responsibilities:• Development of training concept and materials• Implementation of SLA and workflows/work processes• Responsible for the implementation of IT systems and technologies• Optimization of processes for the projects• Building a knowledge base for all departments• Preparation of reports and documentation Show less

IT Support Specialist at Deutsche Bank IT Service Desk (Help Desk) on behalf of Atos IT Solutions and Services. The support included Lotus Notes, Microsoft Outlook, HP Business Printer and dbRAS. My responsibilities included the analysis, processing and resolving of IT incidents in 2nd level support in compliance with Deutsche Bank process regulations. Serious incidents were resolved in cooperation with HP, Microsoft and IBM.