I am a People Operations Specialist at Okta, a leading identity and access management company. I have over seven years of experience in HR shared services, where I support the global HR processes and systems that enable a positive employee experience for our employees.My core competencies include Workday transaction processes, such as profile update, job change, and employee transfer, as well as benefits enrollment, termination, and inquiries for the entire benefits package of the employees. I also facilitate the onboarding process for new hires, ensuring a smooth and timely transition. I am passionate about providing excellent customer service and resolving complex cases with efficiency and accuracy. Currently, I am part of Tier 1 Benefits, where I leverage my subject matter expertise and customer relationship management skills to handle various benefits-related issues and inquiries.