• Responsible for providing 2nd level product support.• Troubleshoot issues thoroughly by understanding the impact of the solution before providing the resolution.• Ensure SLA agreements are adhered to for problem resolution.• Provide communication to clients/fields on outage or enhancement.• Conducts R&D and advanced problem resolution.• Troubleshoot and resolve application issues with all supported.• Assist with data collection and analysis of service productivity improvement areas.• Monitor the team’s service tickets and respond to them if needed.• Receive escalation requests and discuss countermeasures

1. Responsible for monitoring material transported and delivered for timeliness and legality.2. Assist in loading/unloading, sorting, and stocking, and packaging merchandise and orders.3. Responsible for the review, verification, and reconciliation of shipping documents.4. Provide support in completing paperwork and documentation.5. Carry out clerical work, including typing, proofreading, and editing documents, correspondence, and reports for the logistics department or assigned.6. Support with developing and preparing complex databases, reports, and/or presentation material for the logistics unit.7. Responsible for preparing shipping documents such as Commercial Invoice, Packing Lists, and Shipyard Material Receivers, etc., for ongoing shipments and projects.8. Responsible for entering data into spreadsheets from multiple sources, as well as verifying input and calculations.9. Provide support in the maintenance of electronic filing system for administrative documentation that guarantees swift retrieval of requested documents.

● Meeting sales goals by training, motivating, mentoring and providing feedback to store staff.● Ensuring high levels of customer satisfaction through excellent service.● Developing store strategies to raise customers' pool expand store traffic and optimize profitability.● Managing budgets.● Overseeing pricing and stock control● Assisting the Manager in Organizing, Planning and Implementing Strategy.● Customer Satisfaction● Customer Service Management● Business Relation Management

● Take orders and make coffee, tea, and other drinks to customer specifications.● Operate cash registers and credit card machines.● Respond to orders, questions, concerns, and complaints in a polite and efficient manner.● Serve customers quickly and efficiently.● Observe relevant health and safety standards.● Demonstrate a thorough understanding of all the menu offerings.● Properly handle and maintain all equipment.

• Supervising warehouse staff and daily activities.• Attend Site Management meetings if required and help Project Engr. / Managers for materials needed for the work plan.• Managing&evaluating Purchase Orders and deliveries of Construction Materials.• Prepares reporting on Material Item Movement, Consumables items, and Managing material Receipts from Projects.• Performing a daily inspection of the warehouse grounds.• Ensuring basic maintenance standards and compliance with health and safety regulations.• Communicating and coordinating with the Finance Dept. and Project Site for the Yearly Inventory Auditing Process

• Planned, organized, supervised, and participated in daily warehouse operations and activities, including the receipt, documentation, storage, safety, and distribution of equipment and supplies and maintenance of inventory • Trained, supervised, and evaluated the performance of assigned warehouse employees; assigned workloads to warehouse workers• Received, unpacked, packed, loaded, issued, stored, and delivered materials, textbooks, supplies, or equipment; complete packing slips for shipments as assigned • Prepared and maintained a variety of records and logs and prepared reports as required, maintained inventory of items in the warehouse, filed records as required; supervised the assembly of inventory printouts and catalogs as required.• Monitor automated warehousing system; operate a computer to enter data, correct errors, and control key screens as required.• Operate and demonstrate the use of specialized warehouse equipment as necessary; ensure proper and routine maintenance and servicing of warehouse vehicles and equipment.• Other ad-hoc duties as required by the Warehouse Manager.• Team player with a sense of urgency.• Operating of material handling equipment

• Answer telephone inbound calls and transfer to appropriate staff members.• Performed general clerical duties to include but not limited to Photocopying, faxing, mailing, and filling.• Prepare and modify documents including correspondence reports, drafts, memos, and emails.• Provide the maintenance Supervisor with preventive maintenance routine (PMR) schedules for implementation and handle the follow-up at the same time. • Monitoring via computer using various systems, like GSM OSS Citrix Environments for Ericson(alarm list viewers, scripts command, etc) and Nokia(telnet scripts commands), Siemens Radio Commander application Environment(Alarm Monitoring, etc.)• Coordinate maintenance of office equipment.• Handle requests for information and data• Prepare written responses to routine inquiries• Meet and greet clients and visitors• Create and modify documents using Microsoft Office.• Maintain hard copy and electronic filing system• Support Staff in assigned project-based work.• Provide office procedure protocol for new employees.• Escalates, logs, and distributes all matters coming from the head to the departments concerned.• Perform daily PMR by utilizing the facilities built on the building management system, data logging, electromechanical equipment review, and manager alarm status. ETC.• Works under general direction within a clear framework of accountability.• Participates in external activities related to specific position responsibilities.• Send documents by Email to Head office, and department concerned.• Encoding Supervisor`s update report, which will be submitted to the department concerned.• Performed other functions that may be assigned from time to time.• Escalation to the department concerned, about a critical issue the field supervisor is facing.• Provide incident reports to management where applicable.• Initiate conference bridge calls when needed.• Provide frequent updates to all impacted parties.

• Training users on how the use new hardware or software.• Perform installation, relocation, troubleshooting, repairs, and preventive maintenance of desktop devices and software applications• Accountable for all PC support delivery quality for assigned locations.• Spot problem trends as they emerge. Reduces overall numbers of problems through effective root cause analysis and long-term fixes.• Testing and Evaluating the Organization's Computer Network.• Troubleshooting network problems and individual user hardware or software problems• Setting up or repairing computer hardware and other associated devices such as printers and scanners