Design, install, and maintain electrical distribution for container maintenance and storage location in the Southern California.

Developed strong support relationships with assigned accounts. Helped team with sales, support, professional services, and partners to drive positive customer satisfaction and growth.• Addressed technical demands and acted quickly to better support assigned customers.• Developed weekly, monthly, and quarterly meeting schedules with reporting.• Measured and maintained SLA deliverables and KPIs with customers.• Kept customers updated on new processes, products, and updated support offerings. • Discovered potential account growth and projects and engaged HPE resources.

Responsible for Team Lead duties in the Inland Empire and San Diego CE districts.• Coordinated morning team meeting to discuss call loads for CE groups in Inland Empire and San Diego. • Performed interim manager duties including internal meetings, customer elevation meetings, and additional managerial duties as assigned.• Led Internal Resources, meetings, work with account team and response center for problem resolution. Managed escalations and kept customer updated on progress and action plans. • Resource coordinator for large account upgrades and firmware updates in the district.

Provided hardware support for Mission Critical accounts resolving proactive and reactive issues in a timely manner while working closely with HP account support teams. • Implemented system upgrade/install plans with customer and HP support/sales teams.• Opened escalations when needed and worked closely with customer and HP escalation/division teams.• Managed and executed firmware reports and updates on hardware platforms. • Coordinated and executed major service note upgrades for the district. • Developed procedure for creating and burning a Unix bootable CD and distributed to all support teams in So Cal.• Delivered HEAT communication training to all CE districts.