With 20+ years of experience in education and training, I help shape our educational offerings and ensure their effectiveness worldwide. My background in leadership, program management, and staff development, combined with my experience in cross-cultural communication and human resources, enables me to drive success in diverse cultural contexts.

• Oversee operations, cross-functional team management, and strategic goal execution.• Drive accurate cancer information delivery and peer/expert support through our mobile app.• Cultivate strategic partnerships and manage investor relations for growth.• Leverage data insights to guide decisions and enhance user experiences.

Lena Consulting is a consulting firm based in Kobe, Japan, specializing in market entry, startup support, business solutions, and training services. Lena helps businesses succeed by providing customized strategies and innovative solutions.

Part-Time lecturer at Kinki University (a.k.a 'Kindai'). Delivering instruction to Japanese university students returning from the U.S. on the appropriate use of business English and basic business concepts.

The Japan Market Expansion Competition (JMEC) is a unique and long-standing business training program in Tokyo. Often described as a 'mini-MBA', the dual objectives of the program are to strengthen the skills of up-and-coming executives while assisting foreign companies doing business in Japan.Team Leader of the winning team in this competition - prize awarded on July 7th, 2023.

•Responsible for all major operational concerns at the Namba Language Center•Program management of most major school business projects for southern Osaka•Berlitz President's Award Winner 2012 (for School Business)•Managed customer relationships for all VIP clients•Created the training framework for Berlitz Management Trainees•Created and delivered workshops for Berlitz Managers on Quality Assurance, Management Skills and HR Policy and Procedures•Pioneered entry into completely new business areas and partnerships for the company•Responsible for staff training and development and handling local HR issues•Designed customized programs for schools, universities and corporate clients•Led a diverse team of 18-20 instructors and members 3-4 Japanese staff members•Held this position concurrently with management roles at Honmachi, Abeno-Tennoji and Sannomiya Language Centers

•Responsible for managing general operations for the Sannomiya Language Center•Project management leader for major Berlitz projects based in Hyogo prefecture•Led a team of 18-20 instructors and 3-4 Japanese staff members•Responsible for the training and development of language instructors and staff•Managed local HR issues including payroll and disciplinary problems

•Responsible for managing general operations for the Abeno-Tennoji Language Center•Project management of school and university-based programs in southern Osaka•Responsible for training new management candidates for the Kansai area•In charge of operations at the largest kids school for Berlitz Japan•Coordinated delivery of instruction at the base language center and on-site at schools and universities•Led a team of 13-15 instructors and 3-4 Japanese staff members

•Project management for corporate educational programs•Responsible for managing general operations for the Honmachi Language Center•Managed the concerns of all stakeholders for difficult language instruction situations•Hired, trained and developed team members•Led a team of 9-10 instructors deliver language instruction to corporate clients, universities and high schools

•Co-led a large team of 50+ instructors in the largest Language Center in West Japan•Program management for corporate and university contracts for the northern Osaka area•Responsible for customer acquisition of corporate clients and universities•Designed customized programs and proposals for the corporate sales team

•Responsible for customer acquisition and retention of all high net-worth customers•Managed relationships and activities with all VIP customers•Designed customized programs for VIPs, universities and corporate clients•Responsible for hiring, training and supporting a culturally diverse team•Led a team of 9-10 instructors

•Delivered language instruction to a diverse clientele (CEOs, celebrities, business people, university students, housewives and small children) •Adapted proprietary materials to individual customer needs•Created completely original materials for high-value corporate clients •Was appointed as a Mentor to other instructors•Selected to join the Fast-Track Management training program