Met groot enthousiasme ben ik gestart als projectleider bij Mindful-Rijk. Deze rol vormt de perfecte symbiose van mijn passie voor mindfulness, mijn ervaring in het faciliteren en begeleiden van individuen en groepen, en mijn zakelijke en analytische vaardigheden die ik in mijn managementrollen heb aangescherpt.Als ervaren en gecertificeerde mindfulness-trainer (erkend bij VMBN Cat1 en VVM) heb ik een diepgaand begrip van groepsdynamiek. Mijn aanpak is gericht op het ontgrendelen van menselijk potentieel, wat perfect resoneert met de missie van Mindful-Rijk om het adaptieve en reflectieve vermogen binnen organisaties te vergroten.Mijn loopbaan omvat een breed spectrum van ervaringen, waaronder:- Het leiden van trainingen en workshops- Het coachen van individuen- Het managen van teams en projecten binnen IT-omgevingenDeze diverse achtergrond heeft me een uniek perspectief gegeven op de uitdagingen die medewerkers op verschillende niveaus ervaren. Ik geloof sterk in de kracht van mindfulness om stress te verminderen, communicatie te verbeteren, en samenwerking en welzijn binnen teams te bevorderen.In mijn eerdere rollen heb ik waardevolle inzichten opgedaan in de complexiteit van organisatorische transformaties. Ik heb geleerd veranderingen empathisch en doelgericht te begeleiden, waarbij het benutten van de kwaliteiten van mensen centraal staat. Dit resulteert in een resultaatgerichte werkomgeving waarin medewerkers zich betrokken en gewaardeerd voelen.Bij Mindful-Rijk werk ik aan de ontwikkeling van trainingen die bijdragen aan Rijksbrede transformatiedoelstellingen zoals de Inner Development Goals (IDGs), met thema's als samenwerking, verbinding, bewustwording, communicatie, werk design en positieve psychologie. Ik ben enthousiast over de mogelijkheid om mijn ervaringen en inzichten te gebruiken om programma's te creëren die diep resoneren met de behoeften en uitdagingen van overheidsorganisaties

I am a certified MBCT/MBSR trainer with a deep, personal connection to mindfulness practices, having turned to them following my own experience with burnout in 2008. Since discovering the transformative power of mindfulness, I have integrated it into my daily life, helping me maintain balance in today's fast-paced world.Personal Journey:Mindfulness has been a cornerstone in helping me to anchor in the present moment. Research suggests that we operate consciously a mere 0.0004% of our lives, with the rest spent in autopilot, subconsciously reacting to our environment and internal stimuli, particularly stress. This lack of conscious response to stress can lead to physical strain and discomfort.My journey is also intertwined with my diagnosis of ADHD, a condition marked by internal and external restlessness. Mindfulness has been a beacon of calm for me, allowing me to find tranquility in both mind and body without the reliance on medications. It has allowed me to discover and nurture inner peace, bringing forth a sense of equanimity.Mission and Approach:My mission is to share the profound benefits of mindfulness, helping others to experience the serenity and balance it brings. By awakening our consciousness through mindfulness, we not only alleviate physical strain but also gain insights into the link between our thoughts and physical sensations. My approach is deeply rooted in personal experience and professional knowledge, aiming to make mindfulness accessible and beneficial for all.Mindfulness Impact:I am dedicated to helping others navigate through the clutter and noise of life, allowing them to experience the profound balance and peace that come with mindful living. By fostering awareness and presence, my mindfulness training supports individuals in breaking free from the automaticity of life, unveiling a path to conscious living and well-being.

As a Business Analyst, I strategically orchestrate the efforts of three distinct teams, serving as the primary connection for project managers and clients seeking to initiate product implementations. My role is integral in developing robust implementation plans, ensuring seamless communication flows, and contributing to the design phase of projects, with a keen eye on innovation and efficiency optimization.I am the go-to professional when there is a need to alleviate the workload of team members, ensuring that focus is maintained on high-value tasks, thereby optimizing overall productivity. By engaging closely with clients, I facilitate discussions to understand their needs and concerns, exploring viable implementation strategies for new products.With a passion for innovation, I constantly seek fresh perspectives and solutions to elevate operational efficiency, embracing innovative approaches to tackle both existing and unforeseen challenges.I manage:A team specialized in Single Sign-On connections, enabling users to access applications seamlessly without the constant need for username and password inputs.A team overseeing Identity Management Systems (IDM), ensuring secure and efficient management of user identities across various systems.A team responsible for issuing high-level PKI certificates, specifically for government applications, and managing Access Management. This team ensures proper user access to applications by mapping rights and providing management-level access.In each of these capacities, I emphasize the importance of a collaborative approach, ensuring all stakeholders are aligned, informed, and equipped to contribute effectively to the project's success. The culmination of these efforts is to ensure the delivery of high-quality solutions, meeting the diverse needs of our clients, and adhering to stringent industry and governmental standards.

Within the Web Applications Management team (ECM), I serve as a Product Owner and Business Analyst, solely responsible for the service “RijksAppStore,” a centralized distribution hub for Government Applications across various ministries utilizing the BlackBerry infrastructure (formerly GOOD Enterprise).Responsibilities Include:Technical Project Leadership: Overseeing both short-term and long-term project trajectories.Release Management: Planning and guiding six releases annually.Change Management: Allocating tasks within Topdesk.Resource Management: Scheduling and monitoring the utilization of management resources.Incident Coordination: Managing security and infrastructural incidents.Technical Advising: Providing insights on new functionalities and software modifications.Notable Milestones Achieved Include:Streamlining “RijksAppStore” to “SSC-ICT Appstore” post-migration.Detailing process descriptions for the complete landscape.Coordinating releases effectively.Additionally, I am accountable for the service e-OPG, ensuring its readiness for production. e-OPG is a web application replacing paper applications for security investigations.Specific Tasks I Perform Include:Coordination of DBA & Management Team for Web Applications (SoC approx. 20 FTE).Managing project/release (Blueprint 1 & 2 releases, total approx. 18 releases).Leading technical projects (Migration from Blueprint 1 to Blueprint 2).Coordinating incidents (Bug reports/Infrastructure/Security-related).Providing technical advice on Infrastructure/Web aspects.In my dual role as a Product Owner and Business Analyst, I harmonize various functionalities, ensuring seamless integrations and implementations of web applications, focusing on optimizing service delivery across the involved ministries and enhancing overall operational efficiency. My approach is deeply rooted in collaborative efforts, ensuring stakeholder alignment and contributing to achieving strategic objectives.

As a seasoned Software Packaging Coordinator, I lead and manage a dynamic team of seven package engineers, overseeing software deployment and management for over 100,000 clients across seven diverse domains, with each domain hosting a multitude of customers.Key Responsibilities:Strategic Coordination: I efficiently coordinate with the packaging team to ensure the smooth deployment and maintenance of software across diverse client domains.Team Management: Leading a team of skilled package engineers, I foster a collaborative environment to address and resolve complex packaging challenges, ensuring optimal productivity and quality of work.Customer Management: With multiple customers within each domain, I maintain high-level customer relations, addressing varied needs and ensuring the delivery of top-quality services.Technical Proficiency:Deployment & Management Tools: Our sophisticated environment is managed through advanced tools including SCCM 2012, Citrix XenApp, and VMWare, ensuring seamless software deployment and management.Software Packaging Technologies: Specializing in App-V 4.6 SP3 and MSI installers, I ensure efficient packaging and deployment of software applications, addressing the unique requirements of each client and domain.Achievements & Impact:High-Level Software Management: Successfully managing software deployment for over 55,000 clients, addressing the individual needs of diverse domains, and ensuring customer satisfaction.Operational Excellence: Through effective coordination and management, I drive the team towards operational excellence, ensuring the delivery of high-quality software packaging and deployment services.Continual Growth: Proactively addressing the challenges of an ever-expanding environment and growing customer base, I lead the team in evolving and adapting our strategies to meet emerging needs.

Migration project. Migrated from HP backend to Centric backend / Frontend, with Windows 7 / Windows server 2012 R2, RES WM 2014, SCCM 2012, AppV-5, Citrix 7.6 with application pastrough and the use of Citrix silo’s.Personal activities:• Packaging Front-end and middleware applications with Microsoft Windows Server 2012 R2, Citrix 7.6, RES 2014, and SCCM 2012• Software packaging with Microsoft App-V Sequencer 5.0 SP3• Software Scripting with the use of: cmd / vbs / powershell• Software Distribution with Microsoft SCCM 2012• Troubleshooting with the users shell RES Workspace Manager 2014• Maintenance Citrix Xenapp 7.6• Infrastruction for the deployment of App-V 5 SP3 within SCCM 2012

I was brought on board to lead a critical migration project involving 7 municipalities, transitioning their IT infrastructure from XP to an advanced setup comprising Citrix XenApp 6.5 SBC/VDI, Microsoft App-V 5, and RES Workspace Manager 2012, all implemented on Thinclients. The project was already in progress and was facing significant challenges, including customer dissatisfaction and delays.Key Contributions & Strategies:Project Revitalization: Stepped into a challenging scenario with the project off-track and the client displeased, immediately implementing strategies to streamline processes and enhance outcomes.Team Coordination & Management: Assumed the role of the coordinator and manager, focusing on aligning the team’s efforts with project goals and driving collaborative success.Onsite Collaboration: Introduced and enforced the practice of working onsite, fostering a stronger bond and mutual understanding among team members and stakeholders, which proved pivotal in turning the project around.Timely Execution: Led the team effectively to overcome project delays and ensure successful migration within the stipulated timeline.Impact & Value Add:Customer Satisfaction: Reversed client dissatisfaction through effective management, communication, and delivery, ultimately meeting their expectations and project requirements.Team Morale & Cohesion: By fostering a collaborative and supportive environment, boosted team morale and cohesion, which translated into improved productivity and project outcomes.This project underscored the importance of adaptive leadership, effective communication, and collaborative effort in navigating through challenges and ensuring project success. The experience gained has enriched my perspective on managing IT projects, especially those requiring intervention and revitalization.

Accomplished and detail-oriented Windows Application Migration Specialist, with extensive experience and proficiency in orchestrating seamless application migrations. Specializing in the development of meticulous intakes and the creation of robust application packages, I excel in delivering reliable and efficient solutions tailored to meet organizational needs and objectives.Core Competencies:Application Packaging: Expertise in creating sophisticated MSI and APP-V packages, optimized for deployment through SCCM, Group Policy, or Citrix, ensuring seamless integration and peak performance.Intake Creation: Proficient in developing detailed and accurate intakes, laying the foundation for successful application migration and deployment projects.Migration Strategy: Adept at devising and implementing effective migration strategies, facilitating smooth transitions with minimal operational disruption.Technical Proficiency: Demonstrated acumen in leveraging advanced technologies and tools to optimize application migration processes and outcomes.Responsibilities:Designing and implementing application migration strategies to ensure smooth transition and integration of applications within diverse IT environments.Creating precise and comprehensive intakes and packages to facilitate accurate deployment and optimal functionality of applications.Developing and deploying MSI and APP-V packages through various platforms including SCCM, Group Policy, and Citrix, ensuring seamless and reliable delivery.

Proficient System Center Configuration Manager (SCCM) 2007 Administrator with extensive experience in creating and deploying software applications to optimize organizational IT infrastructure. Specialize in providing 3rd line support, ensuring the prompt resolution of complex technical issues and enhancing overall system reliability and performance. Demonstrated expertise in scripting with VBScript and PowerShell to automate and streamline operational processes, contributing to organizational efficiency and innovation.Key Responsibilities:SCCM Administration: Manage and maintain the SCCM 2007 environment, ensuring the streamlined deployment and optimal functionality of software applications across the organization.Advanced Technical Support: Provide 3rd line support, addressing and resolving complex technical issues swiftly and effectively, minimizing downtime and enhancing user satisfaction.Scripting & Automation: Develop and implement VBScript and PowerShell scripts to automate operational processes, enhance system performance, and reduce manual intervention.Technical Proficiencies:SCCM 2007VBScriptPowerShellSoftware DeploymentAdvanced Technical SupportValue Proposition:Offering a unique blend of technical expertise, problem-solving acumen, and innovative thinking, committed to delivering high-quality IT solutions and support that align with organizational objectives and user needs. Eager to embrace new challenges and contribute to the ongoing success and technological advancement of forward-thinking organizations.

Oversaw the comprehensive management and maintenance of the SCCM 2007 environment, catering to the technical needs of 1500 clients. Demonstrated exceptional technical proficiency and organizational skills, ensuring the optimal performance and security of the client environments.Key Responsibilities:System Management & Maintenance: Administered the SCCM 2007 environment effectively, ensuring seamless operations and high availability for 1500 clients, focusing on optimizing system performance and reliability.Security Patch Deployment: Acted as the pivotal point for deploying critical security patches, reinforcing system defenses against potential vulnerabilities, and maintaining the integrity and confidentiality of organizational data.Software Packaging & Deployment: Created and deployed sophisticated software packages, ensuring accurate and efficient delivery to meet diverse client needs and organizational objectives.

Led the meticulous planning and execution of a comprehensive migration project, transitioning from Windows XP to Windows 7, for a total of 100 workstations located at the headquarters of Sanoma Media, a renowned multinational media company.Key Responsibilities:Strategic Planning: Developed a detailed migration plan, outlining specific steps and timelines, to ensure seamless transition with minimal operational disruption.Execution & Implementation: Oversaw the systematic execution of the migration process, ensuring every workstation was accurately updated while maintaining data integrity and system functionality.Stakeholder Communication: Maintained open and clear lines of communication with key stakeholders, providing regular updates and swiftly addressing any concerns or issues that arose during the migration process.Quality Assurance: Conducted thorough post-migration testing and verification to ensure all systems were fully operational and compliant with company standards and user requirements.Achievements:Timely Completion: Successfully completed the project, achieving signoff within the stipulated deadline, thereby ensuring the organization’s adherence to compliance and security standards.Special Considerations: Addressed and executed special requirements and considerations efficiently, reflecting adaptability and attention to detail.

Experienced IT Professional specializing in resolving complex 2nd and 3rd line incidents within Windows XP and Server 2003 environments. Possess a deep understanding of the intricacies involved in system troubleshooting and incident management, ensuring optimal system performance and minimal downtime.Key Responsibilities:Incident Management: Proactively address and resolve advanced 2nd and 3rd line incidents, leveraging extensive technical knowledge and analytical skills to restore normal service operation swiftly, minimizing the impact on client productivity.Software Packaging & Deployment: Expertise in creating streamlined and efficient MSI software packages, utilizing Altiris for distribution to ensure seamless software delivery and installation across diverse computing environments.Collaboration & Communication: Work closely with cross-functional teams and stakeholders, ensuring clear and concise communication to facilitate understanding and expedite resolution of complex technical issues.Continuous Improvement: Committed to ongoing learning and development to stay abreast of the latest industry trends, technologies, and best practices, enabling the provision of the most effective solutions to users and the organization.Value Proposition:Offering a unique blend of technical acumen, problem-solving skills, and user-centered focus, ensuring the delivery of high-quality IT services that align with organizational objectives and user needs.Proven ability to adapt to new technologies and learn new systems quickly, applying innovative thinking and a keen attention to detail to meet the demands of fast-paced and evolving IT environments.Techniques used:WISE 7, Windows 2003 Server, Active Directory, GPO, VBScript, Batchfile, VMware, Altiris

In this role, I was entrusted with the responsibility of addressing and resolving 1st and 2nd level support calls, ensuring swift and efficient solutions to a range of technical issues. My duties were expansive and included:Critical Problem Solving: Acted as a key point of contact for service users, providing prompt and accurate solutions to technical queries and issues, and maintaining high levels of service quality and user satisfaction.Leadership: Served as the acting Team Lead in their absence, overseeing the service desk operations and ensuring continuity of service and support.Quality Assurance: Conducted meticulous quality control of calls, monitoring, and evaluating interactions to uphold and enhance the service quality, adherence to policies, and overall user experience.Collaboration and Communication: Worked collaboratively with team members and other departments, fostering an environment of mutual respect and shared goals, and ensuring the seamless flow of information and resolution of issues.I consistently aimed to go above and beyond, seeking to exceed service standards and contribute to the overall efficiency and success of the team and the organization.

As a dedicated Field Engineer, I specialize in diagnosing and remedying hardware failures by delivering top-notch, on-site services directly to clients’ residences, ensuring minimal disruption and maximum satisfaction. My role is pivotal in conducting exhaustive analyses to unearth the root causes of hardware discrepancies and deploying robust solutions to guarantee optimal functionality and superior user contentment.Advanced Diagnostics: Utilizing state-of-the-art technology to identify and rectify hardware malfunctions swiftly and effectively.Customer-Centric Solutions: Implementing bespoke solutions tailored to individual client needs, ensuring a seamless and stress-free user experience.Precision & Efficiency: Focusing on providing precise and efficient resolutions to restore the integrity of all devices and systems.Quality Assurance & Satisfaction: Going above and beyond to ensure all services meet the highest standards of quality, exceeding client expectations and earning trust through exemplary performance.I am unwavering in my commitment to alleviate the stresses linked with hardware failures, providing peace of mind and steadfast support to each individual I assist. My pursuit is not just about restoring functionality; it's about enriching user experience and building lasting relationships through reliability, integrity, and unparalleled service delivery. My hands-on experience and in-depth knowledge in the field empower me to address diverse technical challenges, fostering an environment of continuous learning and improvement, and driving the evolution of service standards.