Roy Young Email & Phone Number

United States

• Answers incoming callers’ calls using Avaya Phone system.Teams meeting
• Email handling. Ensure timely review and action of email in the Service desk mailboxes. Familiarity with outlook and office 0365
• the ability to organize and process a large volume of email.
• Phone call handling
• Phone login and logout compliance when on shift.
• Login and be available to take calls at the start of the shift. Utilize the appropriate phone codes when not actively taking customer calls.

Conduct troubleshooting to resolve the CSL application issues for users.Consistently meet call handling goals by closing out calls per day with a first call resolution ratio.Provide clients with information on available donor needs and services.Administer all aspects of donors needs and situations such as creating tickets and escalating when not.

Texas, United States

Conduct troubleshooting to resolve IT-related and application issues for users. Consistently meet call handling goals by closing out calls per day with a first call resolution ratio. Developed and implemented an efficient ticketing system to monitor incoming service desk tickets, track incidents, and troubleshoot issues. Provide clients with information on.

United States

Working under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs). Developed an understanding of customer's environment and service delivery requirements to enable the delivery of a first-class service.Document actions taken in resolving.

United States

Services delivery basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.Perform equipment problem diagnosis.Repair of Equipment as needed on site and Point of contact for equipment removal and delivery for onsite support.Utilize Client web-based applications as needed to include Service Call.