Roy Chen Email & Phone Number

➤ Dedicated sales for the POC portfolio in blood gas, cardiac, urinalysis, and diabetes.

Gold Standard Mcat-Prep.Com

➤ Work with a team of global editors, writers, and IT specialists on delivering professional school exam preparations and materials.

Vancouver General Hospital Laboratory, Vancouver, British Columbia, Canada

➤ Managed the overall operations of the clinical research phlebotomy program.➤ Generated $318,000 in revenue in 2022 equating to a 35% year-over-year growth.➤ Successfully set up over 300 clinical research study requests in the four-year duration.➤ Increased the annual study approval and set-up rate by 66%.➤ Negotiated service contracts with Contract Research Organizations (CROs).➤ Maintained a solid customer base and built long-term relationships with all clients.➤ Sought af ter unique business opportunities and proactively engage in fruitful conversations.➤ Collaborated with the lab information system (LIS) team in data automation.➤ Led and trained staff as a Peer Mentor in implementing the new Cerner electronic medical system.➤ Conducted Plan-Do-Study-Act (PDSA) quality projects to improve workflow efficiency.➤ Produced financial reports to monitor key performance indicators (KPIs).

Royal Columbian Hospital Laboratory, New Westminster, British Columbia, Canada

➤ One of the regional technical staff within the Fraser Health laboratories biochemistry division.➤ Validated the Radiometer ABL90 Flex Plus and Beckman Coulter DxC800 instruments within the project timeline and scope. ➤ Troubleshot instruments as required and liaised with Applications Specialists and Service Engineers to resolve issues.➤ Evaluated and verified the performance of equipment and vendor products as per established guidelines.➤ Reviewed quality control charts and maintained the highest standard of quality assurance.➤ Compiled external proficiency testing performance reports and follow-up as necessary.➤ Wrote and edited standard operating procedures (SOPs) and training personnel.➤ Operated instruments from several vendors: Beckman Coulter, Cepheid, Radiometer, and Roche.

Bc Children'S & Women'S Hospital, Vancouver, British Columbia, Canada

➤ Performed diagnostic testing as an integral member of the laboratory team.➤ Communicated succinctly with physicians and nurses to enable timely clinical decisions.➤ Trained personnel on established standard operating procedures (SOPs).➤ Analyzed proficiency samples and prepared documentation as per DAP requirements.➤ Familiarized with instruments: Beckman Coulter Access, Agilent 7890A GC, and Perkin Elmer Auto Delfia.

Royal Columbian Hospital, New Westminster, British Columbia, Canada

➤ Performed urgent core chemistry, hematology, and transfusion diagnostic testing.➤ Communicated succinctly with physicians and nurses to enable timely clinical decisions.➤ Trained current practicum students and new staff as per established SOPs.➤ Familiarized with instruments: Beckman Coulter DxC, DxI, LH, and Siemens Advia Centaur.

St Paul'S Hospital, Vancouver, British Columbia, Canada

➤ Edited and produced a promotional video on chronic lung disease research, which won third place in the HLI video competition.

Burnaby, British Columbia, Canada

➤ Performed analytical chemistry methods to identify food contaminants, pesticides, and drugs.➤ Managed five staff and six Agilent GC and HPLC instruments.➤ Implemented several workplace safety and ergonomics initiatives.➤ Operated Agilent 7890A GC and HPLC instruments.

School Of Population And Public Health, Vancouver, British Columbia, Canada

➤ Collaborated with graduate students and staff in method development projects.

Master Of Science (M.Sc.), Experimental Medicine

‣ 2 first-author publications, 3 co-author publications, and 5 conference abstracts.

Diploma Of Technology With Distinction, Medical Laboratory Science

‣ Phlebotomy practicum at Eagle Ridge Hospital in 2010. ‣ Technologist practicum at Royal Columbian Hospital between 2011 – 2012.

Bachelor’S Degree, Biology - Cell Biology And Genetics Option

‣ Notable course: BIOL 448A Directed Studies with Dr. Xin Li.