1. Take charge in City Expansion projects for HSBC Pinnacle Venture in China, driving project delivery proactively, balancing planning, scope, schedule, budget, communications and risks.2. Establish overall city expansion strategy and governance mechanism and approach.3. Managing relationships with internal and external stakeholders.

1. Serve a variety of areas of HSBC Group representing the Shared Services team broadly within the Chinese Markets and ensure the support from this broad team is fully optimized to deliver Group and Market objectives.2. Primary task will be to support Contact Centre operations in effectively utilizing Shared Services support to deliver continuously on core customer service, revenue and people objectives.

1) Be responsible for the development and execution of Contact Centre Streamlining, Continuous Improvement and Transformation strategies, providing subject matter expertise, leading and supporting key change initiatives and working with variety of stakeholders. 2) Drive future operational, process and technology development to deliver omni-channel enhancement to process and customer experience so as to: a) create capability for increasing investments in growth and technology through efficiency… Show more 1) Be responsible for the development and execution of Contact Centre Streamlining, Continuous Improvement and Transformation strategies, providing subject matter expertise, leading and supporting key change initiatives and working with variety of stakeholders. 2) Drive future operational, process and technology development to deliver omni-channel enhancement to process and customer experience so as to: a) create capability for increasing investments in growth and technology through efficiency gain; b) enhance customer centricity and customer experience through investment in new technology. Show less

Manage various support functions (e.g. Performance Service Management, Performance Management & Analytics, Document Change & Control, Revenue Management, etc.) to support a 900+ Contact Centre.

Manage a Credit Card Sales & Service Hotline.

Branch Operation Support and UAT Management