Roya Salemi Email & Phone Number

Toronto, Ontario, Canada

CMiC today delivers state-of-the-art software solutions, purpose-built for the construction industry. From its inception, CMiC has maintained a laser focus on automating and enhancing essential back-office functions as well as field operations, including project management & controls, collaboration, and a full suite of apps for mobile devices.• Primary supplier and consultant throughout the duration of the product’s lifespan.• Principal designer and facilitator of human capital management for more than 200 US, Canadian, and Emirati businesses throughout the employment cycle.• Provided analysis and guidance in functional design of system to meet client expectations.• Performed current state analysis on client practices utilizing various datapoints to provide program insights and recommendations.• Developed novel solutions utilizing best practices and tailored insights to the unique requirements of the customer.• Acted as the first point of contact and project lead for cloud-based customers as needed.• Coordinated with clients to establish deadlines, scope of work, trajectory, and goals.• Continuously kept up to date on industry trends, and updates to the CMiC software through testing, manual reviews, and submitted issues.• Liaised with owners of multiple construction companies globally to advise on functionality of the product.• Managed and developed strong client relationships, supporting the beginning and continuous implementation of projects.• Consulted clients regarding the changes to their current Human Capital Management practices.

Toronto, Ontario, Canada

Mackenzie Investments is a leading investment management firm providing investment advisory and related services to retail and institutional clients.• Recognized significant operational and functional risks and made sure that appropriate controls were in place.• Reporting the net asset value of Mackenzie funds to clients, their representatives, and newspapers.• Successfully oversaw the automation of several manual procedures and increased process efficiency.• Assisted with and optimized social media presence through marketing and web design.• Directed the training and overall quality control of customer service representative training.• Collaborated closely with public relations and customer service projects with the PR team.• Provided various analyses to evaluate data for inconsistencies, ensuring to prioritize risk management.

Toronto, Ontario, Canada

• Offered assistance and services to clients in the 10% free line, as well as investors, dealers, brokers, and clients.• Received best client service representative of Mackenzie Investments for the year 2012 from the board of directors.• Received numerous consecutive excellent customer service awards from the Mackenzie Quality Management team.• Presented customers with information about funds utilizing a courteous approach and with a positive, cheerful tone.• Regularly investigated market and economic trends with reference to investments, mutual funds, legislation, policies, and regulation.• Provided financial advisers with exceptional client services through value added information.