Roya Salemi Email & Phone Number

Toronto, Ontario, Canada

• CMiC today delivers state-of-the-art software solutions, purpose-built for the construction industry. From its inception, CMiC has maintained a laser focus on automating and enhancing essential back-office functions as.
• Primary supplier and consultant throughout the duration of the product’s lifespan.
• Principal designer and facilitator of human capital management for more than 200 US, Canadian, and Emirati businesses throughout the employment cycle.
• Provided analysis and guidance in functional design of system to meet client expectations.
• Performed current state analysis on client practices utilizing various datapoints to provide program insights and recommendations.
• Developed novel solutions utilizing best practices and tailored insights to the unique requirements of the customer.

Toronto, Ontario, Canada

• Mackenzie Investments is a leading investment management firm providing investment advisory and related services to retail and institutional clients.
• Recognized significant operational and functional risks and made sure that appropriate controls were in place.
• Reporting the net asset value of Mackenzie funds to clients, their representatives, and newspapers.
• Successfully oversaw the automation of several manual procedures and increased process efficiency.
• Assisted with and optimized social media presence through marketing and web design.
• Directed the training and overall quality control of customer service representative training.

Toronto, Ontario, Canada

• Offered assistance and services to clients in the 10% free line, as well as investors, dealers, brokers, and clients.
• Received best client service representative of Mackenzie Investments for the year 2012 from the board of directors.
• Received numerous consecutive excellent customer service awards from the Mackenzie Quality Management team.
• Presented customers with information about funds utilizing a courteous approach and with a positive, cheerful tone.
• Regularly investigated market and economic trends with reference to investments, mutual funds, legislation, policies, and regulation.
• Provided financial advisers with exceptional client services through value added information.