An expert in enabling and delivering customer and donor-focused engagement strategies. Able to assess and substantially improve an organization's capacity to execute its strategic planning, customer experience, product, and service promises.Specialties: - Clarification of strategic vision, translation of vision into short and long-term balanced strategies and measurable action steps - Major customer and donor relations- Enterprise-wide alignment- Multi-unit, world-wide operations management- Complex customer experience process management and touch-point mapping- Delivery of world-class customer satisfaction research and problem resolution- Creation and execution of internal communications and change management - Delivery of world-class employee satisfaction- Interested in nonprofit board positions in Youth Development, Environmental Education, Environmental Advocacy, Land Use Management
Listed skills include Strategy, Leadership, Strategic Planning, Management, and 40 others.