Roya Kotobi Email & Phone Number

San Francisco Bay Area

• Part of a two-person team with the then owner of East Bay Sotheby’s International Realty (now Golden Gate Sotheby’s International Realty) handling listing and sales in excess of $10,000,000 per year.
• CRM and database management.
• Showcased a proven ability to build and grow relationships with a variety of key stakeholders, from buyers and sellers to home inspectors, appraisers, lenders, other agents, and personnel at title/escrow companies.

Orange, Calfornia

• Worked with executives while spearheading rollout of products and leading product managers.
• Communicated closely with clients to assess their needs and improve product functionality and usage.
• Built relationships with a diverse group of stakeholders to surpass client expectations, including senior leaders of the sales, support and engineering teams and data vendors to manage integration into product design.
• Worked very closely with project management and development… Show more
• Worked very closely with project management and development teams in an Agile software development environment.
• Managed creation of work scope documents, system specifications, workflow diagrams, integration definitions and other technical documents to implement new and enhanced functionality of products.

Santa Ana, California

• Determined innovative ways to incorporate the company’s data product to improving the daily operations of Lenders.
• Led a large cross-functional team of business analysts, data analysts and quality assurance specialists.
• Managed development of an internal data repository with 750 counties across several United States.
• Spearheaded all sales, support, quality assurance and collaboration efforts with development engineers in an Agile development environment with weekly… Show more
• Spearheaded all sales, support, quality assurance and collaboration efforts with development engineers in an Agile development environment with weekly sprints.
• Led cross-functional collaboration and served as technical liaison to develop comprehensive web-services. Accomplishments:

Santa Ana, California

• Led project specifications, requirements and QA plan to build ePostClosing, which is now a CoreLogic product.
• Spearheaded all sales, support, quality assurance and collaboration with development engineers.
• Drafted training documents and led training classes for new products and services.
• Managed the testing of all new and/or enhanced products.

Santa Ana, California

• Led a diverse team of customer support and quality assurance specialists.
• Improved customer satisfaction and help desk performance after overhauling customer support processes, including creating new procedures and best practices as well as audits and reports.
• Minimized errors 15% after developing better quality assurance processes, including records “not found.”

Irvine, California

• Part of a three-member team responsible for the transfer of Automated Valuation Model (AVM) technology from FNC to DataQuick
• Responsible for all customer service issues internal and external for the AVMs
• Responsible for quality control of several AVM methodologies
• Assembled documentation necessary for the AVM technology transfer
• Researched and reported data issues which affected AVM performance
• Designed formats for XML-based integration of AVM products with customer… Show more

San Diego, California

• Direct report to the president and COO of the company.
• Successfully re-engineered the Data File Products division’s business practices, tools and processes. This division was responsible for generating one-third of the company’s annual revenue.
• Implemented procedures and developed numerous company-wide systems designed to enhance and optimize sales and fulfillment processes.
• Designed and implanted a comprehensive customer information database.
• Designed and successfully… Show more
• Designed and successfully implemented a data management system to track all data transmissions to major accounts.

San Diego, California

• Responsible for on-site and remote training of top 25 lender accounts on various DataQuick products and services. Also responsible for the resolution of all customer inquiries for the aforementioned, ranging from data.
• Designed and developed customized manuals tailored to the lender customer base.
• Designed and implemented numerous product training seminars and sales presentations.
• Member of DataQuick’s Y2K Customer Communication Team – responsible for… Show more
• Member of DataQuick’s Y2K Customer Communication Team – responsible for the development of comprehensive reference manual and intranet web site that addressed all Y2K related changes in all of DataQuick’s products.
• Designed and maintained five intranet web sites, resulting in increased associate awareness and knowledge of DataQuick products and services.