Assist students with homework assignments.

Assist individuals with Microsoft Office Suite products.

[place holder]Create, edit and format legal documents to firm specifications using a variety of software applicationsConvert, clean and format documents to/from different file formatsCreate charts, graphs, tables and spreadsheets as requestedCreate and/or edit Tables of Authorities and Table of ContentsPerform data entry utilizing various software applicationsTranscribe analog or digital dictation filesRestore/recover corrupted document files as necessaryProvide telephone help desk support to troubleshoot application queriesComplete all assigned jobs by deadline in an accurate and timely mannerHandle sensitive and/or confidential documents and informationFollow established policies and procedures at all times

Served as Team Lead supporting approximately 30 phone agents responding to questions in the following domains: Billing, Porting, Sales, Service, and Troubleshooting (mobile devices).

After being promoted from phone support to supporting customers via Chat, I know offer the same high-level Tier 2 Support to our customers. Only top tech get moved to Chat, and then have the trust of the organization, by meeting established metrics. Operate two chat windows simultaneously troubleshooting cell phones, smart watches, tablets, connectivity with automobiles.

Promoted from phone support to supporting customers via Chat. Only top tech get moved to Chat by meeting established metrics. Operate two chat windows simultaneously troubleshooting cell phones and other technical issues.

- Provide a value added experience with outstanding customer service to our customers while resolving issues related to their device(s).- Use knowledge based system and other tools to deliver technical support solutions- Assist customers with device set up and device education- Provide customer with logical trouble shooting to resolve operation issues

Learning to become Full-Stack Web Developer using the following languages, tools, frameworks: HTML, CSS, JavaScript, JQuery, SQL, NoSQL, Ruby, Ruby on Rails, Atom, MongoDB, Agile, Angular JS, Bootstrap, Deployment, Mobile, Responsive Design, Robo 3T, Security, and Slack.

Complete desktop moves for Yelp!

More shares from third-party (contra) firms to Vanguard.Sometimes million dollar share transfers.Perform liquidation activities.Move shares from Brokerage Services to the Retirement platform within Vanguard.

Contractor at Merrill Edge

Evaluate marketing ads (RSS feeds) on Facebook.

Assists in program administration, planning, development, and evaluation. Ensures proper program delivery through the faculty members of the specific curriculum that I oversee. Serves as a campus resource to help ensure that instructors within a program are delivering the core content and objectives of the course.- Recommends supplemental classroom materials and library resources as it pertains to the class and program.- Makes recommendations to the Director of Ed. or Pgm Director to coordinate and provide any modifications, additions and/or deletions to the POS (program of study).- Participates in professional development programs and activities as required by regulatory and accrediting entities.- Assists in the selection of Advisory Committee members.- Remains aware of all current issues that affect the subject area, and strive to deepen knowledge of the subject area and emerging trends.- Participate in the hiring and training of new instructors,. Assist in the execution of periodic classroom evaluations, the evaluation of instructor performance, and the effectiveness of training programs. Provides recommendations for continious improvement.- Assist in gathering of data for the preparation of reports to be submitted to the College's regulatory and accrediting agencies- Assure that students comply with the rules and regulations as it applies to the policies in the catalog or handbooks.

Facilitate F2F courses in technology for the Computer Network Technician (CNT) Program.

Provide input on school curriculm in the technical content area in the spirit of maintaining current and relevant curriculum that prepares students for roles in the workplace that employers are looling for to add value to any organization.

Manage faculty and conduct outreach services to students. Complete special projects as the need arise.

Approved to faciliate the following courseso AMP-360 Informational Technology and Systems o COM-126 Communications and the Media o LDR-662 Professional Applications in Service Learning II o PSC-450 Project Management o SYM-603 Information Systems o SYM-633 Fundamentals of Six Sigma o SYM-634 Advanced Six Sigma o SYM-635 Applied Six Sigma o SYM-653 Business Programming Management o SYM-654 Database Mgmt Systems

• Managed deskcopy process -- $50k per montho Provide physical text to both campus and online faculty members• Managed refund process to reduce monthly deskcopy cost by 50%• Created over 800 eBooks using Adobe Acrobat 9.0 support strategic goals to towards greater operational efficiency and supporting customer intimacyo Generated $10 million in revenue after the completion of the eBook Project.• Used Protected PDF to apply DRM (Digital Rights Management) to the 800 titles• Documented all transformation processes and procedures in support of established policiesCreated effective policies to support these business practices while adding value to the student population that results in lower operating costs to the organization. • Built database using Access 2010 to house eBook information to generate reports to continue towards operational excellence.• Communicated monthly reports to Vice President to assist in future tactical and strategic planning

• Managed a $1.2 million budget in support of our operations and projects..• Led and guided direct (e.g., the Webmaster) reports in the accomplishment of project tasks• Allocate resources effectively in order to complete project tasks. • Prioritize individual and team work efforts. • Empowered and delegated decision-making to the lowest level. • Oversaw the daily operations of the Technical Support Services team and ensure that they provided fast, accurate, and friendly service to all customers in support of Blackboard, Canyon Cruiser, eLibrary, and Web Advisor.• Oversaw the development of web-based applications in support of functional areas and took requests to develop web-based applications for other functional areas within the organization. • Ensured that documentation of policy and procedures are in place to make certain that best practices were followed in completing projects and on the customer support side to the Technical Support Department.• Using own initiative, created an Access database that was used temporarily to house Faculty data.

Support the mission of Pima Medical Institute by providing the benefit of my knowledge and experience in online learning.

Created an Access 2010 database to support services related to the scheduling of tutors and students.

Facilitate course in Microsoft Office.

Facilitate Microsoft Office applications and conduct outreach activities in an attempt to retain at-risk students.

Facilitate Microsoft Office applications.

Offer consulting services in the area of technology. Provide strategic advice in the use of technology in support of business strategies and operations.Providing input in the use of Web 2.0 technologies, marketing plan, tutor and student database, liason between 3rd-party vendors and Tutors 4 Teachers.

• Managed short-term projects for the Training and Development (T&D) Department (through communication, planning, scheduling, risk management). • Initiated a Project Management Office for our team. • Initiated a life cycle in which to manage all projects. • Managed the creation of a new T&D web-site• Created custom forms in Outlook (using VBA) for other internal departments. • Used MS Project to manage all projects. o Presented to management project status• Created a Change Control Process in Visio, which was accompanied by a narrative.• Team member for the creation of a new employee Web Portal, which will link to the new T&D web-site. • Conducted planning sessions and project status meetings.

• Supported Information System and Technology College Campus Chair• Reviewed faculty course approvals to determine if potential faculty candidates should be approved/disapproved to teach requested courses with Campus Chair having approval authority• Reviewed mentorship evaluations when the mentee fails their first mentorship and determine whether to: 1) invite to become faculty, 2) offer a second mentorship, or 3) terminate the relationship (with Chair approval). • Created of Standard Operating Procedures (SOP) for the Academic Affairs department. o Completed the SOP for Faculty Development Administrator. • Assisted in the Project Management of Project Scaffolding and served as part of the Steering Committee, which is the project for the creation of all process models and narratives for Academic Affairs. • Created Cross-Functional Process Models for the following processes; Student Teacher Application Approval, Faculty Administrative Review (FAR), Mentorship, Dissertation, and Code of Conduct.o In addition, all process models will be companioned with a narrative describing the respective processes in greater detail. • Assisted in the Program Implementation for the BSIT v004 roll-out. Created Access DB for the College of Education to assist in tracking the status of faculty through Training, Mentorship, and Program Orientation. • Suggested the creation of a FAQ link on the student web page. • Monitored the rEsource newsgroup to assist faculty with rEsource functionality questions• Provides ad-hoc reports to the department using Business Objects.

• Performed consulting services at the Intel Corporation on the IT Flex Services team in Chandler, Arizona. • Functioned as a Business Analyst, conducted business requirement gathering o Interviewed internal team members Domestic and Internationally to gather new requirements for the proposed Professional Services Automation (PSA) solution.• Gathered and maintained requirements for 2 Regions, 2 Product Lines, and 1 Focus Area simultaneously.• Managed version control of documentation through the use of a Configuration Management tool (Visual Source Safe). • Proofed and edited the Requirements Documentation for; grammar, look-and-feel, readability, and logical flow of the information presented. • Created Use Cases and Swim-lane Workflow Process models for the following functional and product areas; Business Development Management, Project Management, Custom Engineering Solutions, Production Services, and Staff Augmentation and Recruiting. • Applied Time Management techniques to manage, track, and monitor progress of the stated milestones. • Kept Project Manager (PM) informed of progress and notified PM of any deviation of stated milestones. • Assisted in the evaluation of the proposed solution by determining if it will meet the business needs.

• Performed consulting services at American Express on the Global Integration team in the role of Business Systems Analyst, which comprised of; creating Funding Agreements (FA), coordinating the completion of Distributed Operations Support Manuals (DOSM), Process Modeling, and assisting Project Managers (PM). • Tracked the Funding Agreements, through the use of an Excel spreadsheet, to ensure all required signatories complied with policy by signing the FA’s. • Communicated to the PM’s when the Development team had questions concerning hosting and development costs and assisted in the resolution. • Proofed, edited, and revised DOSM’s. • Created and modified Swim-lane process models (using ProVision), which modeled the workflow processes for the entire Global Integration department. o The models were to assist the acclimation of new team members by shortening the time required to learn the operation of the team. • Also, the models were used to identify gaps and inefficiencies in existing processes. • Scheduled conference rooms and took meeting minutes in support of the PM. Received letter of appreciation and good idea award.

• Gatekeeper for all documentation maintained on the project office web site for the client (Avnet). • Led the re-structuring of the directory structure for the Project Office site stored on the Intranet for technical documents written by Java programmers. • Inventoried the entire Project Office site (over 800 documents), which was used to assist in the creation of documentation categories. • Researched background information on Oracle security to prepare a PowerPoint slide show.• Created workflow diagrams accompanied with functional specifications using Visio 2000 and Word 2000. • Submitted a Justification Report with a proposed solution on how to store documentation. Suggested the construction of a Documentation Control System (drafted a copy of the proposed system). • Began the formulation of a standards document for the creation of documentation.

• Drafted the Request for Proposal for the Iowa and Maine Project. o Conducted Program Analysis (using Revolve) and created Testing Procedures and Programming Standards documentation.• Produced system flowcharts (using VISIO) and Cost Benefits analysis for the Delaware Project.• Performed Process and Event Modeling for the Delaware Registration Denial System. • Assisted in the designing of the proposed Architectural Design connecting the legacy system to the Internet.• In charge of back-up and data recovery. • Created daily back-up on NT system through the use of a tape drive. Restored lost or missing files as requested by team members. • Accountable for maintaining an inventory of software and ensuring all licensing agreements are maintained. Responsible for tracking and maintaining an inventory record of all Fixed Asset's in the Public Sector.• Participated as a developer (using MicroFocus COBOL) on the North Carolina Department of Transportation IRP System project. • Drafted functional requirements• Coded and tested CICS programs (using DB2 and SQL as the access method) for Interstate and Intrastate insurance along with several other programs. • Resolved code fixit's as they occurred. Assisted the Phoenix Project (for South Carolina) by creating a NMVTIS Functional Interface Specification. • Used Endeavor as the configuration management software.• Assisted in testing the interface between STARS and Motor Carrier systems

• Performed consultant services for American Express 'Triumph' global credit card management system architecture. • Accomplished analysis, business and technical design development. Responsible for monitoring, accepting, assigning, and tracking all assigned System Incident Reports (SIR) during 97.1 release. • Requirement owner for three requirements for two releases (98.1 & 98.2) that consisted of writing functional and technical documentation according to Method/1. • Assisted the team in preparing for assembly testing (which included creating test data). • Charge of running the front-end (batch) processing jobs using JCL via ISPF for the 98.1 (release) assembly testing. • Trouble-shooted when jobs failed, to determine if it was the job or program that caused the failure of the job. • Modified JCL to add or delete datasets as required. • Independently completed design deliverables. Created code and component test conditions. • Created a flow-chart displaying all the jobs in the front-end processing.o This was used as a training tool for the new members of the team. o Other teams soon created similar charts for their process flows. • Developed test scripts and expected results to test functional design. • Participated on the Quality Action Team that discussed how to achieve better communication throughout the Triumph project.