Roya Chandasack Email & Phone Number

Prosper, Texas

Dallas/Fort Worth Area

Manage successful IT transformation projects, including tracking service metrics, managing project time, meeting deadlines, and leading a team of IT consultant responsible for getting services delivered to clients. Track deployment progress timelines ensuring that service agreements are followed and projects stay within scope and budget. Maintain positive relationships with client stakeholders, partners and consultants.

United States

 Manage various types of IT Projects with different methodologies based on client and project need. Including creating project plans, identifying risks, mitigating concerns, tracking tasks, timelines, resources, budget, and working closely with Stakeholders to ensure client satisfaction.  Work closely with Stakeholders, establishing and maintaining relationships while working to identify overall objectives, the reasons behind the need for the project, prior work done, goals, and concerns. Lead and coordinate internal project team to ensure on-time project delivery within scope and budget. Provide expert guidance to client throughout project life cycle based on extensive project experience. Track project progress through status meetings and constant communication, identify scope creep and submit change order for scope changes. Evaluate project outcomes against objectives and KPIs, identify areas of improvement post-project. Work with the resourcing team to coordinate internal resources for the flawless execution of projects. Validate resource availability and that allocation assignments align with the contract, then monitoring and tracking actuals against them throughout the project. Serve as a single point of contact, the liaison between the business and technical aspects of projects.

Irving, Tx

Oversee the customer onboarding experience for Microsoft Teams, Exchange Online and Outlook Mobile and maintain the overall customer relationship within the FastTrack Center process.Work closely with Fastrack delivery team in addressing customer solution needs and driving success with their Office 365 deployments.Collaborate effectively with other workload PM’s and Regional Team Managers to ensure continuity across all workloads and processes.Maintain working relationships with stakeholders across engineering, sales, services and partner teams.Manage escalation process for product feedback Insights and success stories from delivery to leadership and product engineering.

Irving, Tx

Located Microsoft customers with unused Enterprise Mobility + Security licenses and reached out to the customer to determine intent to deploy an MDM solution.Educated customers on the Enterprise Mobility product suite and helped them find use case scenarios to drive intent and active usage for the Intune and Azure AD Premium.Successfully re-initiated more than 50 EM+S customers leading to active usage on thousands of entitlements.Top performer on EMS Intent FastTrack Manager team across all Microsoft vendors on the team.

Irving, Tx

Offered hands-on project support to Microsoft Office 365 customers and partners, including communication of key deployment processes and technology improvements throughout the project deployment process.Discussed recommendations and landed priorities to customers, partners, senior executives, as well as to various organizational boundaries.Established productive relationships with customers and Microsoft partners during and after deployment to ensure high-end user adoption while providing materials and workshops to drive cloud services usage.Worked closely with Microsoft technical account managers, operations managers, program and delivery managers, and support teams.Earned various accolades, such as Blueprint Core Values Award in 2016 and 2017 and Certificate of Recognition Heavy Hitter Award.

Irving, Tx

• Assigned to Microsoft premier client for 10 years; responsible for coordinating customer support by supervising a team of 17 case analysts and advising 500 product engineers• Improve assignment procedures and engineer utilization while number of cases increased from approximately 750 to 1,500 per day• Ensure timely resolution of support cases, prioritizing requests, and matching engineer skill sets to customer needs• Work with offshore and telecommuter engineering staff to coordinate scheduling, resources, and problem resolution• Maintain productive relationships with Microsoft partners to document business requirements and ensure consistent delivery of service level agreements• Develop and deliver training to new and existing team members• Create and update policies and procedures to develop staff and consistently deliver satisfying customer experiences• Utilize workflow and call routing toolsets including in-house systems such as Bullseye, MSSOLVE, WorkForce Management, and Radius

Dallas, Tx

• Processed annuity contracts to ensure accuracy• Researched new customer leads• Performed administrative support in the office environment such as updating client database and answering customer requests

Bachelor Of Business Administration (Bba), Management Information Systems, General

Activities and Societies: Alpha Gamma DeltaManagement Information Systems

Associate Of Science (As), Computer Programming

Activities and Societies: Phi Beta KappaComputer Science