Roya Chandasack Email & Phone Number

Prosper, Texas

Dallas/Fort Worth Area

Manage successful IT transformation projects, including tracking service metrics, managing project time, meeting deadlines, and leading a team of IT consultant responsible for getting services delivered to clients. Track deployment progress timelines ensuring that service agreements are followed and projects stay within scope and budget. Maintain positive.

United States

 Manage various types of IT Projects with different methodologies based on client and project need. Including creating project plans, identifying risks, mitigating concerns, tracking tasks, timelines, resources, budget, and working closely with Stakeholders to ensure client satisfaction.  Work closely with Stakeholders, establishing and maintaining.

Irving, TX

Oversee the customer onboarding experience for Microsoft Teams, Exchange Online and Outlook Mobile and maintain the overall customer relationship within the FastTrack Center process.Work closely with Fastrack delivery team in addressing customer solution needs and driving success with their Office 365 deployments.Collaborate effectively with other workload.

Irving, TX

Located Microsoft customers with unused Enterprise Mobility + Security licenses and reached out to the customer to determine intent to deploy an MDM solution.Educated customers on the Enterprise Mobility product suite and helped them find use case scenarios to drive intent and active usage for the Intune and Azure AD Premium.Successfully re-initiated more.

Irving, TX

Offered hands-on project support to Microsoft Office 365 customers and partners, including communication of key deployment processes and technology improvements throughout the project deployment process.Discussed recommendations and landed priorities to customers, partners, senior executives, as well as to various organizational boundaries.Established.

Irving, TX

• Assigned to Microsoft premier client for 10 years; responsible for coordinating customer support by supervising a team of 17 case analysts and advising 500 product engineers
• Improve assignment procedures and engineer utilization while number of cases increased from approximately 750 to 1,500 per day
• Ensure timely resolution of support cases, prioritizing requests, and matching engineer skill sets to customer needs
• Work with offshore and telecommuter engineering staff to coordinate scheduling, resources, and problem resolution
• Maintain productive relationships with Microsoft partners to document business requirements and ensure consistent delivery of service level agreements
• Develop and deliver training to new and existing team members

Dallas, TX

• Processed annuity contracts to ensure accuracy
• Researched new customer leads
• Performed administrative support in the office environment such as updating client database and answering customer requests

Bachelor Of Business Administration (Bba), Management Information Systems, General

Activities and Societies: Alpha Gamma DeltaManagement Information Systems

Associate Of Science (As), Computer Programming

Activities and Societies: Phi Beta KappaComputer Science