Roy Araygy Email & Phone Number

Zgharta District, North Governorate, Lebanon

After having this idea of a business, I decided to take it seriously and develop a plan for a business that offers IT solutions and tailored corporate infrastructure. At Absolute Solution, we strived to offer the best IT Business solutions in the following areas: Telephony, Mobiles, Computers, Laptops, Office Stationery, Networking & Security besides our Retail & Media services.After starting the business, I studied the financial position of the company and set a financial goal accordingly plus created a budget plan to have a clear path to follow. Then recruited and trained new employees, evaluated their performance and work efficiency, assessed their needs and delivered trainings accordingly. Always introduced innovative new ideas and solutions to clients to ensure the company’s development and recognized potential clients, met with them and presented to them solutions that fulfill their needs. I managed suppliers' relationships and negotiated with them effectively for high quality products with fair prices to reduce cost. Constantly, communicated with large profile customers to ensure their satisfaction and respond to their complaints plus determined ways to streamline and improve the sales process, additionally, set attractive pricing strategies to attract new customers. Lastly, analyzed trends to set future sales goals.

Beirut, Lebanon

As a business development manager, my concern is to keep the business growing through building customer relations. My main duties are, researching the market to identify prospective accounts, pursuing leads and following through to a successful agreement, developing a rapport with new clients and setting targets for the sales teams while providing support that will improve relationships, designing market strategies that attract clients based on studies performed on targeted areas, mentoring and shadowing sales team members on appointment setting, outbound and cold calling, and negotiating sales contracts, collaborating with design and sales teams to ensure that targets are met. Most importantly, growing and retaining existing accounts by presenting new solutions and services to clients plus staying up to date on the latest industry developments and competitors' movements. Till date I was able to achieve 20% increase in sales due to the implementation of enhanced procedures and creative approaches to close sales and retain customers.

Beirut, Lebanon

Assisted with Server installations and setups including Microsoft, in addition to the administration of the Exchange Email Servers and Client Installations, including smart phones, moreover, installed personal computer software packages, software upgrades, PC Support, and Operating System upgrades, maintained and repaired equipment, finally, supervised and trained technical staff plus aided them in troubleshooting complex issues.

Beirut, Lebanon

Performed remote troubleshooting over the phone, helped costumers solve technical problems through leading them to find the solution over the phone or by email, built a database involving all events and problems plus their resolution for reference and suggested improvements on certain procedures.

Beirut, Lebanon

Identified the exact policy requirements of the client and provided advice accordingly, elucidated the terms of the contract to clients and assisted them in completing the required documents, investigated claims before reporting them to the concerned parties and monitored renewal processes in compliance with internal procedures.

Business Computer, Business Computer

Bachelor'S Degree, Economics