Ashwani Roy Email & Phone Number

Experience of 8+ years post my graduation in Risk Team (Fraud/Chargeback).I'm currently working as Team Leader - Accertify - Strategic Risk Service.High on work ethics.Current Role:Leading A Team Of 15+ Members● Created Monthly Reports To Track And Manage Team Productivity & Quality● Identified The Training Requirements Of The Team Members And Conducted The Same● Identified Opportunities For Improving The Efficiency Of The Process● Conduct Training And Nesting For New Hires● Tracked The Changes To The Procedures And Ensure That The Team Is Fully Aware Of The Changes● Proactively Communicate The Required Status, Metrics, Outages, Queries And Follow The Defined Protocol And Escalation Process With The Client● Working Knowledge Of Accertify, Pipl.Com, Ekata, Emailage, Innovis, LexisNexusPrevious Experience : Chargeback Analyst and have work experience of more than 6 years in Risk Team (Fraud & Chargeback Management). Experience: ● Defended merchant/retail chargeback to add value to Business by enabling better representments solutions.● Resolved queued transactions within the service level agreementsExpertise:1. Working in Payment Fraud to defend/Categorize the chargebacks. 2. To defend Account Takeover and to detect and prevent fraud or any other activity which is in violation of Terms of Service like multiple ids, money laundering and collusion, overpayment, Coupon Abuse3. Served as SME and onboarded new batch with training and coaching.

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  Charotar University Of Science And Technology

  Information Technology