Roy Atkinson Email and Phone Number
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• Specialty: Guiding organizations to better service and service management through the adoption of good practices and appropriate technologies. • A "model of the future digital leader." CIO Insight: http://ow.ly/z8TTk Roy Atkinson is one of the top influencers in the service and support industry, with an international reputation. His expertise been featured by The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others. He has contributed to books on Digital Transformation, Customer Service, Digital Era Leadership, Social Media, and IT Change Management. In May, 2020, Nextiva included him in its list of "The Top 50 Customer Service Experts of the Decade (2010-2020).""He is a writer, analyst, speaker and top influencer in the service industry. His speciality is exploring the connection between customer service and technology, with extensive experience in the IT and technology industries." - Miller Heiman Group
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Ceo | Principal AdvisorClifton Butterfield, Llc Jul 2013 - PresentLyman, South Carolina, UsClifton Butterfield, LLC is a business advisory practice specializing in service management, customer service, employee experience, customer experience, and content services. +1 800-798-3851https://cliftonbutterfield.com/
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Member, Strategic Advisory BoardHdi Feb 2021 - PresentNew York, Ny, Us“The board helps [HDI] to amplify this mission and we value the contributions these experts make to the service and support industry.” -
ContributorItsm.Tools Sep 2020 - PresentMarket Deeping, Cambridgeshire, GbContibute content and input for the IT Service Management community. -
PodcasterReach Your Do Point® Feb 2021 - PresentYou've been thinking about it but can't seem to get going. You have not reached your Do Point™ - the point at which you switch from contemplation to action.https://www.spreaker.com/show/reach-your-do-point
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Institute FellowInstitute For Digital Transformation Nov 2020 - May 2024Central, New Jersey, UsSelected as a member of The Institute's Institute Fellow Program. Institute Fellows are Industry Experts who share their thoughts, opinions, and real-life experiences about the transition from the Industrial Era to the Digital Era. The Digital Era brings fundamental shifts to the very fabric of life - how companies are structured, which companies continue to exist, the types of jobs that are available and what will be required to succeed. Institute Fellows offer help in understanding the shifting world around us and give practical, real-world guidance about what people can and must be doing to survive the transition and thrive in the Digital Era. -
Group Principal AnalystInforma Tech Jan 2020 - Sep 2020London, England, Gb• In-house subject matter expert• Analyst for industry research• Speaker at industry events• Moderator/Host/Speaker for HDI and iCMI Webcasts• Host of SPOCcast podcast -
Senior Writer/AnalystInforma Tech Oct 2010 - Jan 2020London, England, Gb• In-house subject matter expert• Member, HDI International Certification Standards Committee (ICSC)• Chief Writer for SupportWorld• Facilitator for HDI Desktop Support Leadership Forum 2010-2018• Member, HDI Desktop Support Advisory Board (DSAB) 2013-2016• HDI National Conference Faculty 2008-2019• Host of HDI Webcasts• Host of SPOCcast podcast• Host of #ICMIchat Twitter chat• DevOps and Agile Track Chair FUSION 16, FUSION 17• DevOps FUSION Summit 2015 speaker
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Secretary, Board Of DirectorsHdi Local Chapters Nov 2017 - Sep 2020Chicago, UsHDC, Inc. (HDI Local Chapters) is a not for profit company that partners with HDI for the success of HDI, HDI Local Chapters, and the IT and Enterprise Service Management communities. https://www.hdilocalchapters.org/team/board-of-directors -
AmbassadorNational Speakers Association Apr 2018 - Aug 2018Tempe, Az, UsNSA provides professional speakers with the comprehensive resources, mentoring and professional connections they need to become more efficient and more effective in all aspects of their trade. Our 3,400+ members reach audiences as thought leaders, authors, consultants, coaches, trainers, educators, humorists, and motivators. Anyone who uses the spoken word to impact listeners can benefit from NSA membership. -
Chapter Advisor (Volunteer)Hdi Northern New England Jan 2011 - Apr 2017New York, Ny, UsServed as advisor to the board of directors.
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President (Volunteer)Toastmasters Club 897 Jun 2011 - Jun 2012• Preside over proceedings of the Club• Coordinate efforts of other officers• Serve as liaison with Toastmasters International, District and Area
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President (Volunteer)Hdi Of Northern New England Apr 2009 - Jan 2011• Serve the board of HDI NNE as presiding officer• Contribute to organizational vision• Contribute regularly to publications of the organization• Coordinate and communicate with HDI Global• Coordinate the efforts of board members to achieve HDI NNE's goals• Served on HDI committee to create Manager of the Year award - 2009• Served on HDI Northeast Regional Summit Planning Committee -2009* Served on HDI (Global) Local Chapter Officers Summit Planning Committee - 2010• Served on HDI Northeast Region Leadership Council 2010
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Supervisor, It Desktop SupportThe Jackson Laboratory Aug 2003 - Oct 2010Bar Harbor, Me, Us• Managed desktop support teams for research labs and business units• Wrote and maintained IT site on intranet• Organized and tagged internal knowledge• Communicated IT changes organization-wide• ITIL Foundations Certified• Drove adoption of ITIL processes• Trainer (department-wide) for ITSM tool implementation• Technical Lead for CRM project• Project Manager for CRM SaaS implementation• Project Manager for multiple OS rollouts and upgrades• Technical coordination for incoming scientists• Selected and coordinated training for MS Office upgrade and OCS to Exchange migration, organization-wide• Trainer for Exchange/Entourage implementation (Mac)Apple Product ProfessionalApple Certified Technician (ACT)Apple Certified Technical Coordinator (ACTC) -
Vp, Membership (Volunteer)Hdi Of Northern New England Aug 2007 - Apr 2009New York, Ny, Ushttp://www.hdinne.org
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Certified Independent Apple Consultant At MacadvisorApple Sep 1999 - Dec 2004Cupertino, California, UsAssisted small businesses in a variety of industries in optimizing their use of Apple technology. Certified in OS X server and Desktop OS. Apple Certified Technical Coordinator (ACTC). Apple Product Professional (APP). -
Senior ConsultantReliable Computers And Consulting Jan 2001 - Aug 2003Reliable (RCC) was an Apple Specialist retail and consulting business based on providing Apple and PC solutions to small businesses in eastern Maine. The main office was in Rockport, with shops in Bangor and Belfast.- Apple Product Professional- Trainer (Mac OSX; Adobe products)
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Membership Data Coordinator/ Network AdministratorThe Institute For Global Ethics Aug 1996 - Sep 1999Maintained a 4D-based data system containing records for memberships and contributions to this international nonprofit think tank. Maintained, specified and repaired computer and network equipment organization wide.
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Touring Musician, Studio Musician, Songwriter, ProducerSelf-Employed Jun 1976 - Jul 1996Recordings include "Beginnings and Ends" (studio album), Fox Records; "On the First Take" (live album), Fox Records; "Roy Rolls Wednesday" (live three-volume album) and more, Gateway Recording. Produced and co-engineered acclaimed "Heliotrope Bouquet" album for Sue Carpenter (http://ow.ly/lR1jj), inventing new ways of recording the mountain dulcimer. Produced recordings for Kim Cuffe Brasfield, Bruce Keene, Peter Rawitsch. Cutting edge digital recording techniques for the time."Best Solo Artist" - MusicMachine Magazine Reader Poll 6 consecutive years - 1983-1988Inducted into MusicMachine Magazine Hall of Fame 1989Studio musician on many sessions at Fox Studios (Rutherford, NJ), Arabellum Studios (Albany, NY), and many others. Acoustic and electric guitar, electric bass, percussion, drums, keyboards.Appeared in support of John Mayall and Bluesbreakers (Colin Allen, John McVie, Mick Taylor), Todd Rundgren and Utopia, Clarence Clemons Band, Dr. Hook, Don McLean, Southside Johnny and the Asbury Jukes, Jonathan Edwards, Levon Helm and Cate Brothers, Renaissance with Annie Haslam, Eddie Rabbit, Tom Paxton, Livingston Taylor, many more.Developed database of fans and maintained contact with newsletters. Taught other musicians database and computer skills.
Roy Atkinson Skills
Roy Atkinson Education Details
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Tulane University - A.B. Freeman School Of BusinessAdvanced Management Strategy -
Purchase College, Suny
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Iona University
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Bergen Catholic High School
Frequently Asked Questions about Roy Atkinson
What company does Roy Atkinson work for?
Roy Atkinson works for Clifton Butterfield, Llc
What is Roy Atkinson's role at the current company?
Roy Atkinson's current role is CEO | Writer | Industry Analyst | Speaker | Mentor.
What is Roy Atkinson's email address?
Roy Atkinson's email address is ro****@****acm.org
What is Roy Atkinson's direct phone number?
Roy Atkinson's direct phone number is +4420792*****
What schools did Roy Atkinson attend?
Roy Atkinson attended Tulane University - A.b. Freeman School Of Business, Purchase College, Suny, Iona University, Bergen Catholic High School.
What are some of Roy Atkinson's interests?
Roy Atkinson has interest in Golf, Fia Formula 1 Racing Golf, Fia Formula 1 Racing.
What skills is Roy Atkinson known for?
Roy Atkinson has skills like Itil, It Service Management, Leadership, Process Improvement, Information Technology, Crm, Project Management, Networking, Technical Support, It Management, Team Leadership, Customer Service.
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