Roy Austin Email & Phone Number

Delaware And North Carolina

Member of a team of senior consultants who analyzed the banks existing SDLC framework, identified opportunities to significantly enhance the user experience and deliver more effective and efficient technology investment protocols and procedures including rationalized controls structure, reduced redundancy in deliverables and a streamlined approval process.

Project Methodology DevelopmentProject Risk ManagementProject Portfolio ManagementProject Management Consulting/SupportImplemented processes to improve project portfolio management, standardized project performance metrics across multiple departments, and established scalable project management standards to maintain consistency and efficiency between diverse project teams.Identified potential improvement in company-wide project management methodology, introducing proper change control procedures for all client implementations as well as institutionalizing change control practices within Sales and Professional Services organizations.Managed the selection, introduction and implementation of the Innotas project management system across the company.Assigned to oversee major project for firm’s largest client, developing improved capabilities to accurately reflect and efficiently communicate project status to both client and Xtiva management teams.

Manage IT Project Management Center Define Project Management Processes Implement and administer Project Management Information System Process Compliance Auditing Management Reporting Project Management TrainingEstablished the IT Project Management Center within the IT Department. Developed the required job descriptions, defined and negotiated the organization’s role within Information Technology and developed center staff.Revised and deployed the core System Development Life Cycle for the Information Technology Department that provided a consistent and scalable framework for systems development and integration projects. The framework provides methodology guidance, templates, tools and training. Eighty percent of IT projects were completed on time and within budget during the first year of deployment.Managed the successful implementation of a Tenrox PPM solution and organization-specific enhancements. Reports were deployed to support SOP 98 and other requirements. Successfully established testing, QA and training environments with minimal time and dollar investment with assistance from the network group leveraging the use of VMware.Designed and deployed the PM Knowledge Base as an internal website. The website serves as a centralized repository for anyone at Wilmington Trust to find information regarding project management. The portal provides access to general guidance, IT project management standards, templates, reference material and on-demand training video files.

Responsible for:(1) Project Management Oversight for Client Implementations(2) Project Management Consulting Services(3) Define project management competencies(4) Project Manager Mentoring and Training(5) Quality and Project Process AuditingManaged the Project Management Office functions including; project risk assessment, project performance monitoring, business development support, contract managementManaged a project portfolio of 60+ concurrent client implementations over a three-year period at the national and regional levels.Successfully integrated ISO quality functions into project portfolio review and remediation processes within the project management office.Defined and deployed scalable project management standards across the enterprise along with tools to facilitate consistent utilization for all client-facing and internal projects.Trained and supported 80+ consultants as project managers. Defined project management competencies and internal project management certification process.

(1) Implementation Project Management(2) Project Recovery(3) Project Management Consulting(4) Client Relationship Management(5) Sales Support/Business Development(6) Project Management TrainingDirectly managed or advised on more than twenty strategic projects involving COTS implementation and custom development in mainframe, client-server, outsourced and SaaS environments. Managed the initial implementations of multiple applications and service/product configurations for ADP Employer Services.Key contributor in the successful development of the company’s project management methodology, project evaluation processes and project management training collateral.

Bachelor, Business Admin

Diploma, Programming, Systems Analysis & Design

Liberal Arts