Customer Database Director For Patek Philippe
CurrentInternational luxury data management specialist for Patek Philippe, Switzerland's leading independent watch manufacturer. Role includes: Development of customer communication strategy and creation/management of outbound customer emailsManagement of client's customer database, with records in over 170 countries and in 8 languages (including Chinese and Japanese characters)Management of a team of 12Provision of regular and ad-hoc sales and customer profile reports for the client In addition, providing data support and advisory role for data/project measurement related issues for Forward's other clients (including Barclays, Ford, B&Q, Tesco)