Roy Brown Email and Phone Number

Manage and maintain enterprise network firewalls, routers, switches, and other security appliances including device installation, repair, software upgrades, configuration changes, and troubleshooting. -Worked with HyperV and Azure-Partner with product, network engineering, software engineering and innovation departments to implement and support new services and technologies. -Provide network and information security support and analysis-including incident root-cause analysis and response, network and system access management, log analysis, threat and vulnerability management. -Identify and communicate process improvements that meet client needs and budget constraints. -Monitor all TFB-specific nodes (MLB, BCH, Airport sites, Core network connections for Movius, SASE)-NOC to NOC engagement from all business customers-Swivel hair between partner and NOC to NOC relationships-Ticket governance on all TFB ticket types for the network

-Designed, built, and supported 3 highly secure geo-redundant data centers-Partnered with IT security to mitigate risk and help define security policies-Created and maintained accurate network diagrams and documentation for planning and training purposes-Managed network monitoring tools to gain enhanced visibility into network metrics and performance issues. -Configured and supported VPN tunnels for customer and site-to site traffic-Designed and maintained network infrastructure in CI/CD environment-Worked closely with the DevOps team to identify network requirements-Planned and conducted failover testing to ensure highest possible uptime-Designed internet solution employing dual ISPs for customer VPN traffic

-Provided technical support for 50+ staff member and 800 students-Installed and updated software-Troubleshooting for all applications and software-Skilled documentation using incident report system (Incident IQ)-Investigated and remediated network system issues

Forklift Driver

-Computer machinery and technical equipment troubleshooting-Linux software configuration and troubleshooting along with HyperV and Azure-Implemented staffing assignment processes that improved production by about 70%-Trained and evaluated production team performance.