As the leader of the leasing/rental department, I am responsible for charting a strategic course and ensuring operational excellence. My role involves overseeing all aspects of truck leasing/rental sales activities, with a specific focus on expanding our customer base and driving revenue growth within Missouri, Illinois, & Wisconsin.In addition to managing day-to-day operations, I am responsible for tracking business development efforts and managing customer relationships to foster long-term partnerships and maximize satisfaction. I actively communicate clear objectives that are instrumental in propelling our leasing/rental business forward, and I provide actionable feedback, insightful guidance, and relevant information to empower our team members to achieve their goals effectively.

-Growing existing client base and developed new business by targeting C-level executives using cold calls, B2B, and referrals- Plan and organize logistics for rental fleet of approximately 400 trucks with branch growth at 40%- Rolling monthly average customer service score of 100/100.- Managing and collecting receivables ensuring branch profitability- Responsible for the account management of new and existing accounts, provide technicalexpertise and ongoing support through account reviews- Excel in developing team and promoting team advancement

-Growing existing client base and developed new business by targeting C-level executives using cold calls, B2B, and referrals- Plan and organize logistics for rental fleet of 150 trucks with branch growth at 50%+ over 12 months- Simultaneously managed two truck rental branches- Dardenne Prairie and Columbia,Missouri- Rolling monthly average customer service score of 93/100- Managed and collected receivables ensuring branch profitability- Responsible for the account management of new and existing accounts, provide technical expertise and ongoing support through account reviews- Excel in developing team and promoting team advancement- Assisted in obtaining the Exceptional Achievement Award for Saint Louis group for outstanding performance

Responsible for the account management of new and existing accounts, provide technicalexpertise and ongoing support through account reviews- Finished in top 10% of company rankings for all employees in the truck division over the last12 months- Generated over $380,000 of business over 12 months- Rolling monthly average customer service score of 95/100- Excel in developing team and promoting team advancement

-Ranked #1 in the truck division for closed accounts- Generated $225,000 of business in under 12 months- Contributed to 20% branch growth year-to-date- Rolling monthly average customer service score of 93/100- Responsible for the account management of existing and new accounts, provide technicalexpertise and ongoing support through account reviews- Developed new, long term-business partnerships with businesses throughout St. Louis andsurrounding areas using numerous marketing techniques

-#1 management trainee on a ranking matrix of all rental employees in St. Louis for 3 monthsrunning and consistently within the top 10 throughout entire career in car rental- Provide an excellent level of customer service by assisting customers and assessing theirrental needs in person or by phone regarding local and national reservations- Complete follow-ups with businesses and customers including, insurance adjusters,dealerships, auto body shops, and roadside assistance

Prepared weekly spreadsheets monitoring several ongoing projects. Oversaw the status of projects continually gathering information and following-up with director and staff. Successfully handled accounts with clients, ensuring proper and effective handling of all supervisor requests.