With 7 years of experience in the BPO industry, I bring a well-rounded background in leadership, operations management, and customer service. My journey began with 5 years as a collections specialist and customer service representative, where I developed strong communication and problem-solving skills, consistently delivering high-quality customer experiences while meeting collection goals.Building on that foundation, I transitioned into team leadership for 2 years, where I guided and motivated teams to achieve performance metrics and exceed client expectations. Most recently, I have taken on the role of operations manager, leading larger teams, optimizing processes, and contributing to strategic initiatives for enhanced operational efficiency.I am passionate about fostering a positive work environment, driving continuous improvement, and delivering tangible results. Whether in customer-facing roles or behind the scenes in operations, I am dedicated to achieving success for both clients and teams.I look forward to connecting with professionals in the industry, sharing insights, and exploring new opportunities where I can continue to make an impact. Let’s connect!