Royce Crenshaw Email & Phone Number

Austin, Texas Metropolitan Area

Designed, built, and optimized advanced scientific models to extract actionable insights from data.Conducted exploratory, statistical, and data quality analyses, including density assessments and reporting.Identified and addressed complex customer science challenges, delivering tailored solutions.Performed data manipulations, including cleansing, preparation, and transformation, to support model readiness.Created documentation for customized model implementations.Presented data insights and model outcomes to senior stakeholders, providing strategic business recommendations.

Austin, Tx

Spearheaded custom development projects for clients, offering a premium, personalized service to meet their unique revenue enhancement needs, using Python and Matillion for development and SQL Server for database management.Managed the end-to-end project lifecycle, from initial concept through development to implementation, ensuring tailored solutions that align with client objectives, utilizing Salesforce for client relationship management and AWS Redshift for data warehousing.Served as the primary developer and liaison for clients, designing and executing bespoke solutions that drive business success, while employing Tableau for impactful data visualization and analysis.Managed data flow in AWS S3 and Matillion to ensure that reception and delivery worked flawlessly.Adhered to DevOps version-control best practices with JIRA and Perforce for deploying solutions for bugs, failures, and enhancements.

Austin, Texas, United States

Developed and maintained price-optimizing/ML code and ETL systems (SQL Server, Python, Matillion, Salesforce)Created and presented model impact analysis via standard and ad-hoc views and dashboards (Tableau)Deployed solutions for bugs, failures, and enhancements via DevOps version-control best practices (JIRA, Perforce)Consulted clients on pricing best-practices with supporting analysis of client datasets

Austin, Texas, United States

Investigate escalated tickets and assume POC duties to work with customers untilissues are resolved - identify and confirm problems with the systemRaise JIRA cards for confirmed issues and communicate solutions and timelines tostakeholders (internal and external)Assist customers with workarounds for confirmed issuesAssist developers with investigating existing JIRA cardsAttend sprint meetingsAssist with identifying issues with modulesHelp with managing backlog JIRA cards and identifying priorityServe as POC for US-related product needsMentor and assist in training L1 and L2 Technical Support EngineersProvide elevated support for customers by supporting Customer Success as atechnical resourceCommunicate with customers via Live Chat, Phone and Tickets

Austin, Texas, United States

Offer Tier 1 technical support for new and existing Linnworks customersCommunicate with customers via Tickets, Live Chats, or Phone Proactively look for solutions to problems and propose improvements Work in rotating shifts to make sure that the whole team covers each coasts’ hours

San Antonio, Texas

Production Enhancement Engineer. Monitor, troubleshoot, and provide support for hydraulic fracturing treatments. Provide guidance to any team member during and after job execution.Collaborate with multi-disciplinary team to execute hydraulic fracture stimulations while ensuring that all HES policies are followed.Mentor incoming engineers on data acquisition, theories of rock mechanics, and pressure trends.Ensure accurate data collection and documentation of hydraulic fracture operations.

San Antonio, Texas

Developed skills in fracture modeling, diagnostic fracture injection tests, and fracture fluid chemistry.Obtained extensive knowledge of unconventional resource plays by actively listening to mentors and peers.Increased understanding of real-time data acquisition and relaying the data in a concise, appealing format.Prevented competition loss by demonstrating reliable treatment results to each client through generation of technical reports.

Conroe, Tx

Established clear objectives for lessons, units, and projects and communicated those objectives to 135 students.Conferred with parents or guardians, counselors, and administration to understand a student’s poor academic performances. Attended Standards meetings and severed on committees when requested.Attended after school events to support and mentor students.

Enhanced the support section of iWell by relating professional experience using the website.Created how-to video tutorials.

Houston, Texas Area

Monitored operations of compressor fleets and producing wells. Assisted in plans for rework processes to improve production in aging wells. Maintained records of production.