Royce Mathew John Email & Phone Number

Kitchener, On, Ca

Kitchener, Ontario, Canada

Joined the organization to drive sponsorships between KW Titans (Canada's first not for profit professional basketball team) and other local businesses around the Kitchener & Waterloo region.

Toronto, Ontario, Canada

- Directed ticketing and managed crowd's of over 75,000 attendee's during high traffic events. - Resolved customer concerns and ensured safety through crisis management. - Coordinated with the team to maintain efficient service in a fast-paced environment.

Kochi, Kerala, India

Joined the proactive sales team, was assigned the responsibility of penetrating new businesses to increase revenue generation in the hotel, targeting businesses in Kakkanad and Infopark area in Kochi, Kerala. ● Conducted market research to identify new business opportunities and expand client base in existing and new target markets.● Managed both proactive and reactive sales roles at the hotel during peak business periods ensuring all details were meticulously handled.● Fostered strong relationships with repeat guests, VIP clients and existing clients to enhance loyalty and satisfaction.● Increased restaurant buffet sales by securing multiple group bookings, contributing to the hotel’s revenue growth.

Kochi, Kerala, India

Joined as part of the reactive sales team at Le Meridien hotel Kochi. Signed lucrative proposals and contracts to win high revenue generating events for the hotel, mainly focused towards social and wedding events.● Communicated with cold calls and walk-in customers at the hotel ensuring their inquiries were addressed promptly and professionally.● Compiled daily sales and other relevant reports, ensuring accuracy and thoroughness.● Negotiated, leveraged upselling and value-added benefits to close high-revenue events amid COVID-19 challenges.● Boosted social and wedding event sales at the hotel with both event and group bookings.

Kochi, Kerala, India

Recruited as Sales coordinator to handle social and wedding related hotel enquiries, was later assigned as the dedicated wedding specialist at the hotel.● Supported the sales team by managing administrative tasks, including creating blocks in OPERA and file management.● Coordinated event planning with internal stakeholders to ensure seamless execution.● Handled cold calls and assisted walk-in inquiries to enhance guest experience.

Postgraduate Degree, Global Hospitality Management

Pursuing Postgraduate diploma in Global Hospitality Management with a curriculum covering Global perspectives, Sustainability, Human.

Bachelor'S Degree, Hotel/Motel Administration/Management