Communications Technician
Network translations for Lucent 5ESS and Nortel DMS100 telephone switches. Provisioned network elements, Centrex, trunking such as T-1’s and DS0’s, 911 PSAP's and networks, telephone features and enhanced call processing by entering data into relational databases. Provided call routing and charging information to ensure calls connected and billed correctly. Standardized translations which greatly improved efficiencies in decreasing the time it takes to provision the switch and making it faster to troubleshoot. Worked trouble desk providing excellent customer service and preformed troubleshooting of telecom and network issues Tested new computer system rollout to check for operability with various tools and legacy systems necessary to perform job and provided feedback and recommendations as to what should be included in the deployment image. Team member that automated code (NPANXX) openings which reduced the workload and ensured standardized results.I monitored computer operation and followed security procedures to protect the network and safeguard data. Project management techniques were used to track the progress of numerious projects.