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Roy Barker Email & Phone Number
Senior Manager - Process Engineering and Improvement - CVS Caremark PBM
at
CVS Health
1 work email found
@m-d-s.com
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✓ Verified Jun 2026
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Current company
Role
Senior Manager - Process Engineering and Improvement - CVS Caremark PBM
Location
Fort Worth, Texas, United States
Who is Roy Barker? Overview
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Quick answer
Roy Barker is listed as Senior Manager - Process Engineering and Improvement - CVS Caremark PBM at CVS Health, based in Fort Worth, Texas, United States. AeroLeads shows a work email signal at m-d-s.com and a matched LinkedIn profile for Roy Barker.
Roy Barker previously worked as Senior Manager - Service Excellence Change Management - CVS Caremark PBM rPIE Team at Cvs Health and Senior Manager - Service Excellence Change Management - Implementation at Cvs Health. Roy Barker holds Master Of Science - Ms, Gerontology - Long Term Care, Senior Housing, And Aging Services from University Of North Texas.
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{first}{last}@m-d-s.com
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Profile bio
About Roy Barker
With over twenty years of experience as an operations analyst and currently a senior manager at CVS Health, I am passionate about improving customer service excellence through data-driven change management and process improvement. I have multiple certifications in change management, a Lean Six Sigma Green Belt, and Project Management, as well as a Master's Degree in Gerontology and an Undergrad in Finance.In my current role on the rPIE Team, I work with internal teams from different departments to solve high-visibility issues. Getting to the "real" root cause of customer experience issues is the first order of business. Developing the right problem statement is crucial in this process. At CVS we keep it short and simple, the who and the what. The problem statement is critical because it sets us on our course of discovery. An analogy I like to use is a ski jumper. If the slope is off by 5 degrees either way this will end in disaster. If your problem statement is off just a little, you may find a root cause, but it will not be the right root cause. I use lean Six Sigma tactics such as the "5 Why's" and Fishbone to drill down beyond symptoms to the real root cause. It is important to make sure you have the right people involved in the conversation, those closest to the problem, those with their hands on the keyboard. I spend of lot of time and effort building trust and getting those involved comfortable with talking about what happened. You can force individuals to come to a meeting but you can not force them to talk or be honest about what really happened. You have to create a safe space in order to find out exactly what really happened, so you can design an appropriate durable solution. Everyone gets excited about participating in the forums and workshops, but once you take a commitment for a durable solution, the work is just now beginning. It is imperative that someone follow up with commitment owners to ensure they are making progress on completing the commitment in a timely manner. Instituting a control period is the only way you can make sure a solution actually has a positive impact on the problems at hand. The process is called continuous improvement because you may have to go through this process multiple times to solve complex issues. You also want to ensure no degradation in the solution over time, also called backsliding.I have facilitated discussions that resulted in increased revenue, production, and user retention. I am always eager to learn new skills and technologies. I am currently working on a cyber security certificate.
Listed skills include Leadership, Training, Healthcare, Market Research, and 53 others.
Current workplace
Roy Barker's current company
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10 roles
Roy Barker work experience
A career timeline built from the work history available for this profile.
Senior Manager - Process Engineering And Improvement - Cvs Caremark Pbm
CurrentProcess Development, Improvement, and maturity assessment. Process Mapping, Executive Matrix, SIPOC, and Customer Journey Mapping. Investigate process issues and discover root causes through 5 Whys, Fishbone, or other techniques. Work with business units to develop improved processes as well as develop durable solutions to critical issues, ensure.
Sep 2024 - Present
Senior Manager - Service Excellence Change Management - Cvs Caremark Pbm Rpie Team
rPIE Team (Rapid Process Improvement Event) Investigate process issues and discover root causes through 5 Whys, Fishbone, or other techniques. Work with business units to develop improved processes as well as develop durable solutions to critical issues, ensure implementation, and monitor during the control period.
Sep 2023 - Sep 2024
Senior Manager - Service Excellence Change Management - Implementation
Sep 2022 - Sep 2023
Csx Topic Champion (Customer Service Experience Process Analyst)
Lead sessions with internal teams from different departments to get to the root cause of customer experience issues. Use Lean Six Sigma tactics such as the "5 Why's" to drill down beyond symptoms to the real problem. Human errors are typically not a root cause. Most employees come to work every day wanting to do their very best. Our job is to make sure we.
Jun 2022 - Sep 2022
Csx Practitioner (Customer Service Experience Process Analyst)
Facilitate thought and discussions to get to the root cause of customer experience issues. Use Lean Six Sigma tactics such as the "5 Why's" to drill down beyond symptoms to the real problem. Human errors are typically not a root cause. Most employees come to work every day wanting to do their very best. It is our job to make sure we provide them with the.
May 2022 - Jun 2022
Strategic Operations Analyst
Analyze and optimize operations, our team helps leadership across departments make informed decisions that improve operations. Work to develop and implement business practices to ensure optimal performance within Caregiver and its brands.
Feb 2020 - May 2022
Director Of Financial/Operational Analysis And Sales Operations
- As the Director of Consulting Operations for Moore Diversified Services (MDS), Roy Barker reviewed, analyzed, and benchmarked financial strategies working closely with SMB and Fortune 500 client professional and.
- Orchestrated an asset portfolio of 7 properties located across the Northeast and Florida regions for a large public pension fund to facilitate and ensure total debt $78M payment completed 3 years early
- Vetted developer and operator for a $400M investment in senior living development for a $1.5B+ investment fund
- Justified a $126M refinance program by investigating to gather data to value and establish comps for a portfolio of 16 properties located across the US
- Conceived and managed the development of time and motion study software used to right-size the workforce based on resident demand, delivering an average saving of $20K per year
- Analyzed employee turnover for a US-based provider and developed strategies to transform recruitment, screening, interviewing, hiring, on-boarding, supervising, training, mentoring, coaching, recognition, and the.
Jan 2000 - Feb 2020
Investment Advisor
- As an Investment Advisor for Morgan Stanley, Roy Barker won over and educated 381 new prospects through phone calls, networking, and seminars. Advised clients on investment options, setting financial objectives.
- Achieved Top 5 of 261 nationwide class of advisors based on number of accounts, assets under management, and fees earned as one of only 25 advisors from the original group of 216 in 2000
- Managed $17M in assets for clients
- Researched public companies, mutual funds, Real Estate Investment Trusts (REITs), bonds, bond funds and other investment categories for $10M in investment opportunities
May 1998 - Jan 2000
Construction Manager
- As a Construction Manager for AT&T/SWBT/SBC, Roy Barker ensured safety, quality, and completion of work with minimal service interruption significant components of a successful operation while managing 30 copper and.
- Directed the $26.4M fiber-to-the-curb trial placing and splicing in Frisco, TX and the first fiber to a central office in the General Telephone (GTE) service area
- Earned #1 ranking of 11 division managers based on safety, quality, budget, and completed jobs
- Developed budgeting tools and trained 10 managers to ensure the district lead division stayed within the $12M budget constraints on minor tool purchase and capital equipment purchases
- Led company training initiative for 400 employees in the Fort Worth/Dallas market for the “Do It Right the First Time” (DRRTFT) quality program
- Implemented and supervised cross-training of employees to perform diverse job functions improving production by 3 additional FTEs saving salaries and equipment at a combined initial loaded rate of $668K and recurring.
Jul 1981 - May 1998
2 education records
Roy Barker education
Master Of Science - Ms, Gerontology - Long Term Care, Senior Housing, And Aging Services
University Of North Texas
Bachelor Of Business Administration - Bba, Finance
University Of North Texas
FAQ
Frequently asked questions about Roy Barker
Quick answers generated from the profile data available on this page.
What company does Roy Barker work for?
Roy Barker works for CVS Health.
What is Roy Barker's role at CVS Health?
Roy Barker is listed as Senior Manager - Process Engineering and Improvement - CVS Caremark PBM at CVS Health.
What is Roy Barker's email address?
AeroLeads has found 1 work email signal at @m-d-s.com for Roy Barker at CVS Health.
Where is Roy Barker based?
Roy Barker is based in Fort Worth, Texas, United States while working with CVS Health.
What companies has Roy Barker worked for?
Roy Barker has worked for Cvs Health, Caregiver, Inc., Moore Diversified Services, Morgan Stanley, and At&T/Swbt/Sbc.
How can I contact Roy Barker?
You can use AeroLeads to view verified contact signals for Roy Barker at CVS Health, including work email, phone, and LinkedIn data when available.
What schools did Roy Barker attend?
Roy Barker holds Master Of Science - Ms, Gerontology - Long Term Care, Senior Housing, And Aging Services from University Of North Texas.
What skills is Roy Barker known for?
Roy Barker is listed with skills including Leadership, Training, Healthcare, Market Research, Strategic Planning, Recruiting, Long Term Care, and Non Profits.
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