Roy Dockery, Mba

Roy Dockery, Mba Email and Phone Number

Pathways Director @ Vision Church RDU
Chapel Hill, NC, US
Roy Dockery, Mba's Location
Greensboro--Winston-Salem--High Point Area, United States, United States
About Roy Dockery, Mba

My name is Roy A. Dockery, Senior Operations Executive, keynote speaker consultant and author.Welcome to my LinkedIn Page and Profile. I work with organizations and professionals to transform culture and maximize the impact of their most influential leaders.I am a former military, millennial executive who has successfully led remote, distributed, and cross generational teams in several industries. More than any other time in history we are seeing three to four generations in the workplace that require a new perspective on team leadership. As an author, I share this transformative framework in my book titled The Art of Leading, Truth Love and Empathy in Action - along with clear examples of applying the 13 key principles.In fact, I was recently recognized as one of Hot Topics top 100 Service Visionaries by a panel of global industry experts. As a result of my work, leaders from multiple generations have gained greater perspective, insight, empathy, and influence across functional teams.On a personal note, I am a husband, and father of four and enjoy spending my free time serving causes that focus on restorative justice. My mission is to help leaders lead lives that benefit their families, communities and businesses. Speaking engagements include:Smarter Services Executive Symposium, The Service CouncilField Service Palm Springs, Worldwide Business ResearchField Service Medical, Worldwide Business ResearchTechnology Services Worldwide, TSIALeadership Lab, Fort Wilderness Future of Field Service, IFSSectors Summit, TalentFoundThe Studio, HotTopics

Roy Dockery, Mba's Current Company Details
Vision Church RDU

Vision Church Rdu

View
Pathways Director
Chapel Hill, NC, US
Website:
visionrdu.com
Employees:
9
Roy Dockery, Mba Work Experience Details
  • Vision Church Rdu
    Pathways Director
    Vision Church Rdu
    Chapel Hill, Nc, Us
  • Tsia
    Director Of Field Service Research
    Tsia Aug 2024 - Present
    San Diego, Ca, Us
    TSIA is the leading research and advisory firm for technology and services businesses. We empower our members with data driven insights, best practices, and community connections to achieve profitable growth and operational excellence.
  • The Art Of Leading
    Operational Excellence, Transformation & Leadership Consultant
    The Art Of Leading Sep 2015 - Present
    Roy Dockery is a proven leader with over 15 years of experience as a people leader in the areas of entertainment, service, community outreach, corporations and faith based organizations.
  • Cfesa
    Advisory Council Member
    Cfesa Jun 2024 - Present
    Fort Mill, Sc, Us
    CFESA’s overarching mission is to anticipate trends and provide resources, training and education to support excellence in service. The mission of this Advisory Council is to mine opportunities to support our pursuit of service excellence.
  • Service Council™
    Advisory Board
    Service Council™ Jan 2023 - Present
    Boston, Massachusetts, Us
    The Service Council™ exists to create a platform for education, knowledge, networking and insight for leaders in service, support and customer management.The Service Council Advisory Board is a group of hand-selected, global service and customer experience executives who are chartering service innovation in their select industry. This board of experts contributes to the community through thought leadership, speaking engagements, research contributions and the sharing of best practices, with the intent of elevating and advancing service.
  • Flock Safety
    Vice President Of Field Operations
    Flock Safety Apr 2022 - Apr 2024
    Atlanta, Georgia, Us
    Flock Safety is the first public safety operating system that powers 1,500 cities to capture objective evidence, make it actionable with machine learning, and deliver it directly into the hands that stop crime. We work with the whole community - neighborhoods, businesses, law enforcement, and elected officials - because it takes all of us working together to make an impact on crime.
  • Rand Corporation
    Board Member
    Rand Corporation Jul 2022 - Jan 2023
    Santa Monica, Ca, Us
    The RAND Center to Advance Racial Equity Policy uses inclusive and data-driven policy research to move towards policies and systems that create a more equitable playing field. Advancing racial equity means moving beyond focusing on disparities to developing inclusive and equitable solutions that improve society for all.https://www.rand.org/well-being/racial-equity-policy/about/advisory-board.html
  • Swisslog Healthcare
    Vice President Of Customer Care
    Swisslog Healthcare Jun 2018 - Apr 2022
    Buchs/Aarau, Ch
    Concerned, Accountable, Responsive and Excellent (CARE) driving improved patient outcomes to healthcare providers through effective service and support.
  • Swisslog Healthcare
    Vice President Field Service Operations
    Swisslog Healthcare Apr 2015 - Jun 2018
    Buchs/Aarau, Ch
    Providing leadership and direction to the North American Field Service organization providing world-class service to automated material transport and medication management clientele. Develop and implement organizational processes to ensure efficiency, excellence, and improved customer satisfaction.
  • Swisslog Healthcare
    Director Of Field Service Operations
    Swisslog Healthcare Jan 2014 - Apr 2015
    Buchs/Aarau, Ch
    Lead, direct and manage the operations of an exception field service organization tasked with providing scheduled and demand technical support to Swisslog Pharmacy Automation customers.
  • Swisslog Healthcare
    Customer Support Manager Northeast Region
    Swisslog Healthcare Apr 2010 - Jan 2014
    Buchs/Aarau, Ch
    "Solutions are at the core of what we do at Swisslog. With decades of experience in the development and implementation of integrated logistics solutions, Swisslog provides the expertise that customers in more than 50 countries rely on."
  • On Faith Ministries
    Co Director
    On Faith Ministries Jan 2016 - Apr 2022
    Our Purpose: " We live to effectively communicate God's TRUTH through creative acts of SERVICE and LOVE while advocating EQUITY for all people. "Our Foundation : Philippians 1:27 Only let your manner of life be worthy of the gospel of Christ, so that whether I come and see you or am absent, I may hear of you that you are standing firm in one spirit, with one mind striving side by side for the faith of the gospel
  • Us Navy
    Information Systems Department Head
    Us Navy Oct 2008 - Mar 2010
    Washington, Dc, Us
    Responsible for maintaining all command and Information Technology related issues. Process, send, and recall Department of Defense message traffic for 3 regional commands while acting as the Command Message Administrator. Managed reports, awards, evaluations and supplies for all PSD personnel and was essential in the acquisition and installation of new technologies.
  • Us Navy
    Reactor Operator Training Instructor
    Us Navy May 2006 - Oct 2008
    Washington, Dc, Us
    Led team members in performing operation, maintenance, training, and casualty response related functions on a nuclear reactor aboard a moored training vessel. Deliver in-depth training to more than 120 student trainees in a highly technical qualification program; direct on-watch operations and one on one theory discussions while providing on-site training in operations and safety. Execute drills and simulator-based training in reactor operation and casualty response. Identify under-performing trainees, creating dedicated learning plans as needed to aid in concept comprehension / skill mastery.
  • Communities In Schools Of North Carolina
    Campus Coordinator
    Communities In Schools Of North Carolina Sep 2003 - Oct 2005
    Raleigh, Nc, Us
    Piloted the Campus Coordinator program for Communities in Schools of Greater Greensboro, which allowed for the exponential growth in the available pool of resources and volunteers in the area. Assisted the Executive Director in receiving over $100,000 in funding for after school, and supplemental education programs for Guilford Country schools. Established a network of organizations at local colleges and universities to provide a constant supply of volunteers and charitable donations.RecruiterCreated and presented information on local volunteer programs at colleges, universities, businesses and other non-profit organizationsMaintained meticulous records of all contacts made and organized a database for potential and active volunteersTrainingScheduled and trained over 150 volunteers from six colleges and universities to mentor

Roy Dockery, Mba Skills

Leadership Training Process Improvement Quality Assurance Troubleshooting Management Cross Functional Team Leadership Program Management Recruiting Team Building Customer Service Operations Management Human Resources Project Management Team Leadership Employee Training Business Process Improvement Marketing Service Management Leadership Development Electrical Theory Operating Budgets Performance Management Product Development Strategic Planning Logistics Workforce Planning Capital Budgeting Development Of Employees Technology Management Public Speaking Change Management Supply Chain Management Logistics Management Project Planning Mentoring Microsoft Office Microsoft Excel Microsoft Word Powerpoint Research Data Analysis Contact Center Operations Salesforce.com Business Analysis Customer Relationship Management Customer Satisfaction Customer Experience Customer Focused Service Customer Support

Roy Dockery, Mba Education Details

  • North Carolina Agricultural And Technical State University
    North Carolina Agricultural And Technical State University
    Business Education
  • University Of Phoenix
    University Of Phoenix
    Technology Management
  • Thomas Edison State University
    Thomas Edison State University
    Nuclear Engineering Technology
  • Thomas Edison State University
    Thomas Edison State University
    General Management

Frequently Asked Questions about Roy Dockery, Mba

What company does Roy Dockery, Mba work for?

Roy Dockery, Mba works for Vision Church Rdu

What is Roy Dockery, Mba's role at the current company?

Roy Dockery, Mba's current role is Pathways Director.

What is Roy Dockery, Mba's email address?

Roy Dockery, Mba's email address is ro****@****log.com

What is Roy Dockery, Mba's direct phone number?

Roy Dockery, Mba's direct phone number is +130368*****

What schools did Roy Dockery, Mba attend?

Roy Dockery, Mba attended North Carolina Agricultural And Technical State University, University Of Phoenix, Thomas Edison State University, Thomas Edison State University.

What are some of Roy Dockery, Mba's interests?

Roy Dockery, Mba has interest in Creative Writing, Sound Engineering And Bowling, Mentoring, Reading.

What skills is Roy Dockery, Mba known for?

Roy Dockery, Mba has skills like Leadership, Training, Process Improvement, Quality Assurance, Troubleshooting, Management, Cross Functional Team Leadership, Program Management, Recruiting, Team Building, Customer Service, Operations Management.

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