General Operation, Revenue and Account Manager of a boutique hotel at the gateway to Golden Gate Park. The Stanyan Park Hotel is a sponsored hotel for the University California of San Francisco - Medical Center and School of Medicine with our proximity just 4 blocks to the main Parnassus Campus. Our hotel offers 6 full service extended stay suites and 30+ guest rooms. Over the past year of being the lead host and leader of this hotel acting not only as the General Manager, but also Revenue and Account Manager revenues the hotel became a value but solid fit for those attending the UCSF Medical Center. Our hotel offers guest a variety of nearby services as they visit the Golden Gate Park, Haight Ashbury and Cole Valley Districts. The Stanyan Park Hotel offers a full breakfast service, afternoon tea and evening wine hour all complimentary in a night stay too. At the Stanyan Park Hotel, our hotel team offers an average of 20+ years in hospitality service and we are dedicated and committed to insure you visit and your room is the superior clean sanctuary you'd find in any luxury hotel. Our hotel staff follows the same medical protocols to insure a crisp clean room that is sanitized and properly disinfected daily. Therefore as a guest your time to visit and explore the city or attend to a necessary appointments and service has your full attention. In addition, the Stanyan Park Hotel hosts a full service bicycle store with sales, rental and service on site Our Avenue Bicycle Shop supports and serve proudly the SFPD (Police Department), as their bike needs are extreme and heavily used daily too. Please contact me if you have any questions anytime as I am at your service to assist.

GENERAL MANAGER WORK PERFORMANCE.Served as the Executive Leader of a downtown highly attractive urban hotel, including responsibility for oversight of all functions involving the building and the business. Under international ownership, directed all capital funding and project completions, along with all sales & marketing, revenue management, and onsite implementation of all guest service interactions. Operational & Leadership Successes:- As of the end of the fiscal year 2017, hotel revenues increased 350% during the 8 years under my leadership.- Under my direction as revenue manager ADR increased 14% on average year over year for 8 years. - Maximized revenue and market share through successful management of room inventory.- Developed and implemented comprehensive annual budget and business plans, ultimately approved by the ownership. Annual business plan projections were achieved and budget goals were met or exceeded each year under my leadership.- Accountable and responsible for P&L, responsibility with strong bottom line profits to the ownership.- Served as lead site manager for all outside contractors to ensure that work was completed on time and within budget, and that all hotel operations ran smoothly during construction periods.- Extensive building improvements were completed while maintaining 90% occupancy during construction periods and through construction zones. - Responsible for identifying and maintaining all vendor relations for hotel operations, reservation services, sales, guest services and/or staff support.- Managed on-site restaurant operations, staffing and inventory, including during the transition of four different on-site food and beverage operations. - Translated business priorities to drive Human Resources strategies, plans and actions.- Developed, implemented and measured results of human resource initiatives.

Progressed through leadership roles to most recently lead revenue management and e-commerce planning and implementation. Oversaw room and service sales, drove e-commerce, managed technology and information systems and maintenance, and served as member of Executive Committee. Supervised Revenue Management Department activities for nine boutique hotels and reported functions of all revenue generated processes. Developed best practices for all hotels and administered e-marketing and promotions.Operational & Leadership Successes:- Led all hotels in meeting revenue budget projections (in 2010) in challenging economic climate.- Oversaw development of the websites that markets all Greystone hotels, drastically reducing e-commerce costs and attracting over 40,000 visitors monthly. - Managed all e-commerce strategic planning, which included best practices for website marketing for pay-per-click campaigns, strategic linking, social media, sweepstakes, newswires, producing electronic newsletters, and email promotions.

Assisted companies boutique hotels with budget and business plan recommendations. Handled insurance renewals for general liability, workers compensation, and employee health benefits. Practiced strong vendor relations for reservation services, sales, support, and maintenance contractors. Led human resources initiatives. Performed budgeting sales/revenue including cost saving recommendations, held P&L responsibility when acting as General Manager, managed the companies Revenue Management team incorporating best practices.Operational & Leadership Successes:- Administered capital projects, which included variety of upgrades at each hotel. Ensured hotel renovations did not distract guests or close hotels through skilled scheduling, assessing occupancy levels, and constant cross-functional communication.- Managed re-installation of all hotel servers, working with vendors to update property management systems and guest recognition software. Installed entire laundry system that saved significant outsourcing costs.- Saved costs by negotiating more favorable terms with vendors and installing energy efficient enhancements

General Manager of a 136-room full service Palo Alto, California hotel located in the heart of Silicon Valley.- Responsible for managing and facilitating engineering, housekeeping, front office, reservations, food and beverage, sales and marketing, and accounting- Direct, organize, and motivate all supervisory personnel- Prepare and analyze monthly and annual P&L statements, budgets and business plans- Spokeperson of hotel for Sales and Marketing events- Strong vender relations resulting in timely deliveries and budget savings- Increased customer service levels and implementation of strong yield management strategies - Expedited and managed capital improvements of exterior structure in 5 buildings including roofs- Increased corporate clientele through effective sales action plans and booking pace reports- Ongoing development of hotel revenue streams from Internet channels, repeat guests, special packages and client appreciation functions

General Manager of a 153-room three diamond boutique hotel in San Francisco’s Union Square. - Responsible for managing and facilitating engineering, housekeeping, front office, reservations, food and beverage, sales and marketing, and accounting- Direct, organize, and motivate all supervisory personnel- Prepare and analyze monthly and annual P&L statements, budgets and business plans- Commander of Sales and Marketing as acting DOS- Strong vender relations resulting in timely deliveries and budget savings- Increased customer service levels and implementation of strong yield management strategies - Expedited and managed a $2.2 million renovation in summer 2001, includes 12 new guest rooms, bar, café, business center and meeting facility which ranked the hotel up to a three diamond status.- Increased corporate clientele through effective sales action plans and booking pace reports- Ongoing development of hotel revenue streams from Internet channels, repeat guests, special packages and by directing traffic to hotel website

Oversaw yield inventory of 18 websites for 153-room boutique hotel in Union Square. Processed group and citywide convention contracts and room blocks for hotel PMS. Pursued, secured, and participated in results-oriented sales meetings. Managed book and exhibits at tour and travel shows.Leadership Successes:- Awarded Greystone Manager of the Year (1998).- Increased year end ADR results 68% over previous three years through optimizing length of stay requirements, close to arrivals, and premium room sales.- Completed new file systems for reservations.- Introduced new hybrid rate strategies for operations and sales to sell inventory from same channels.- Completed competitive S.W.O.T. analysis that led to restructure and increase of hotel’s RevPar.

Directed team of 12 to support 24-hour operations throughout year and ensured smooth transition when hotel was purchased by Greystone Hotels in 1997. Organized and structured front office manuals on operations.Leadership Successes:- Selected as King George Hotel Employee of the Year (1996).- Introduced property management system into hotel.- Supported $2.7M renovation with installation of life safety, sprinklers, and FF&E in all 142 guest rooms and replacement of elevator, boiler systems, water tanks, water heating system, and water pumps.- Produced due diligence for sale of 142-room hotel, which included FF&E, supplies, and "on the books" recorded sales contracts, vendor contracts, and gift certificates.