Cx Strategy Architect, Innovation Leader
Current- Leading digital and ATL marcomms strategic planning.- Collaborate with cross-functional teams to interpret social data and translate audience research into actionable and accurate cultural insights and message structures.- Enhance CX through targeted strategies, developing comms frameworks.- Creating consumer profiles, CX journeys, consulting trend and strategic papers, co-creation workshops to enhance team and clients information basis.- Leading New Business Newsletter project by guiding interdisciplinary teams to identify emerging beheavioral and industry trends through data research, audience insights, market information and strategic thinking Brands: Coca Cola PACS, Coca Cola Key Accounts, Coca Cola CIC, Prodesa, Mercado de Valores Costa Rica, Scotiabank Colpatria, PROSALON.