Responsible for the managing of all aspects of total customer service and care. Troubleshooting and repair of variety of high speed cash-handling equipment; daily scheduling and time management of all accounts assigned; tracking and management of parts/tools; and staying abreast of changes in technical and functional elements of current or legacy Glory Global Solutions, Inc. equipment.

Work as an in home technician repairing all brand appliances. Work with no supervision to diagnose, repair and perform preventive maintenance to insure good working order. Diagnose and repair electric and gas ranges and ovens, microwaves, dishwashers, garbage disposals, washers and dryers. Read schematics, analyze problems and determine whether to repair or replace parts. Maintain truck stock inventory within the prescribed company guidelines and standards. Follow the Value Added Services Process selling extended warranties, water filters, cleaning products by effectively communicating the benefits to the customer. Meet key performance metrics and productivity goals

Accountable for managing a 10k square mile territory. Independently manage customer accounts, responsible for handling all customer issues to include complaints, training and equipment upgrades and purchases.Provided routine maintenance, trouble shoot and repaired various makes and models of banking automation equipment to include Currency Counters & Discriminators, Check Encoders, Coin Counters, Coin Wrappers, and Currency Dispensers and Recyclers. Independently manage customer accounts, responsible for handling all customer issues to include complaints, training and equipment upgrades and purchases. Accountable for managing a 10k square mile territory. Delivered installation and training on all equipment. Administered level 1 & 2 phone and email tech support for land and sea based customers as well as support for fellow technicians of CCD Systems and other dealers around the country. Responsible for maintaining demo equipment and vehicle inventories. Glory factory trained on the RBU 11 Recycler, PD 600 Dispenser & UW 500/600 Sorter.

Maintain, repair, trouble shoot and train customers on various models of copiers, facsimiles, printers, folders and duplicators. Manage customer accounts, handle customer complaints, and make recommendations for equipment upgrades. Install digital equipment onto various networks. Setup and check equipment for proper operation. Manage vehicle inventory. Toshiba Factory trained on various B&W & Color Digital Imagers.

Maintain, repair, trouble shoot and train customers on various models of copiers, facsimiles, printers, folders and duplicators. Responsible for ordering, maintaining and counting branch office equipment, parts and supplies inventories. Trained new delivery and technical personal. Prepared annual budgets for equipment parts and supplies. Sharp & Ricoh Factory trained on various B&W & Color Digital Imagers.