Roy Filer Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Health Partners is South Australia’s largest open health fund and provides cover to over 90,000 individuals. As a not-for-profit organisation, we invest back into the fund to benefit our members.I work in the PMO team, supporting the Programme Manager to deliver projects that contribute to the strategic plan, whilst seeking opportunities to continuously improve our framework, processes and culture.Key Achievements:• Influencing the business to adopt a continuous improvement mindset by addressing inefficiencies with recommendations for change.• Increased project team engagement by introducing collaborative approaches to delivery.• Delivered highly complex programme of changes to products and premiums.• Enhancing member engagement communications with modernised content and approach.• Continuously improving our document reviewing process to streamline and minimise errors causing re-work, with improved collaborative workshops and approved templates. Key Responsibilities:• Lead continuous improvement to enhance and optimise project delivery.• Manage resources to deliver activities on time.• Ensure all project team members meet expectations of their roles and responsibilities during the project.• Manage a portfolio of complex initiatives that span one or multiple lines of business.• Provide on-site leadership for the project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.• Manage and drive the project life cycle to full implementation from initiation to deployment for one or multiple initiatives simultaneously.• Report on project progress and success.• Work creatively and analytically demonstrating teamwork, innovation and excellence.• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature internal capabilities.• Facilitate project meetings.• Manage project scope and changes, risks and issues.

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Working on continuous improvement opportunities for process optimisation and uplift for the IT business unit, I worked with a passionate and talented team implementing our roadmap initiatives.Achievements:• Received a Silver Award for leading a collaborative team to deliver the first virtual IT Tech Fair within a 3-month time frame, resulting in 283 training hours for the business.• Led a team commissioned to analyse the Metaverse virtual world for the Penfolds brand to engage in,presenting our conclusions to an audience of over 40 key business people.• Implemented an Idea Accelerator to capture ideas from the business that require IT technology and uplift, resulting in improved engagement and demand pipeline management of IT projects.• Sponsored and managed our PPM tool’s latest upgrade with the vendor and our stakeholders.• Leading continuous improvement to enhance the end-to-end process of our project delivery.Key duties:• Guide project managers in the project delivery governance and processes to maintain compliance.• Financial analysis for budget requirements and management.• Analyse processes, seeking continuous improvement opportunities for efficiency and cost savings.• Uplift IT PMO knowledge and resource portals, communications and engagement, Architecture ReviewBoard (ARB) process, PPM tool and demand management.• Educate and inform the IT business unit of effecting changes with clear and engaging material.

Adelaide, South Australia, Australia

Worked for the Department For Health & Wellbeing on enhancements and new ICT requirements for new and pop-up clinics administering COVID vaccines. I worked with a small dedicated team to support the vaccination roll-out in South Australia.• Analysis of complex scenarios.• Identify, coordinate and resolve complex queries and issues relating to the project’s digital solutions.• Draft formal ICT communications to stakeholders and system users.• Stakeholder engagement and management.• Coordinate, influence and support the ongoing implementation and roll out of the project’s digital solutions.• Capture ICT requirements for new clinics and relocations, ensuring system configurations and communications are prepared in time.

Adelaide, South Australia, Australia

Drakes Supermarkets is the largest Australian independent supermarket retailer with $1 billion in annual revenue. Working with a dedicated IT team I streamline processes in pursuit of continuous improvement.Achievements:• Implemented a communications process for unplanned outages, resulting in improved information flow and significant reduction of the high volume of queries to next to nothing.• Implemented a new Software & Hardware Change process, incorporating a Change Advisory Board for effective review of production environment changes, resulting in a low post-implementation issue rate.• Designing and implementing processes to streamline the IT department to optimise cost and effort.• Saved the business from serious impact to infrastructure services by resolving billing issues.Key duties:• Report to CIO. IT Leadership Team member, contributing to our IT leadership strategic planning.• Budget management for the whole annual IT budget of $14 million.• Developing concise instructional and procedural documentation that’s easy to understand.• Invoice management and reconciliation, querying anomalies.• Manage CAB, Project Demand and executive status reporting.

Adelaide, Australia

We implemented a supply chain software and ERP solutions in record time (about a year) for our brand new $100 million distribution centre to supply our stores. Working with a passionate and innovative team, I was the Project Coordinator and PMO Manager for the $20 million programme of work, which was delivered on time and budget.Achievements:• Established and managed the PMO with limited resources and tools.• Collaborated with the team to implement Agile sprints and boards to manage workloads and delivery.• Saved the business from unnecessary expense with validation of invoices, capturing major anomalies.• Contributed to delivering key milestone activities to a tight time frame.Key duties:• Manage Project Governance and planning with Program Manager.• Supported the project team implementing ERP and associated systems projects to the business.• Budget vs. Actual tracking for status reporting.• Identifying, tracking and managing issues, risks and associated team actions, managing mitigation.• Prepared and communicated project status reports to the executive team and project sponsors.• Managed invoicing validation, holding vendors accountable to agreed expenses and budget.• Managed stakeholder relationships and deliverables.• Meeting management, workshop preparation and note-taking for all key meetings.• Prepared Steering Committee packs and monthly Executive Status reports.

Brisbane, Australia

Domino’s Pizza Enterprises is a multi-billion-dollar leader in digital technology for ordering pizza online with presence in Australia, New Zealand and Europe. Domino’s implements innovative technology to make ordering pizza easier, wherever you are.Achievements:• Accomplished an 87% reduction of time in scheduling a niche team of resources by redesigning a scheduling tracker with complex information.• Improved processes for Project/Iteration Managers to standardise practices, resulting in clearer and more efficient budget tracking, time sheets and information management.• Developed automated workflow to improve efficiency with our project set-up and on-boarding.• Built strong relationships with overseas teams and product owners.Key duties:• Managed a team to develop bug fixes and enhancements for our global markets. • Project set-up, including tracking dashboards, time sheet management.• Coordinated on-boarding and training of new employees and consultants.• Internal customer service, globally.• Managed the financial reporting and invoicing for our portfolio of projects.

Brisbane, Australia

Supporting the business with administration in reaching a wider audience through social media, and supporting clients on our programs and through our workshops.Main responsibilities include client support and mentoring, supporting the Business Coach by preparing agendas for client meetings and taking meeting notes, contributing to digital content and email campaigns for client events and electronic file management and database maintenanceAchievements• Simplified the folder structure for the content management system, resulting in improved workflow.• Developed a deeper understanding of the role Social and Digital Media plays in professional branding and marketing.

Brisbane, Australia

Application Managed Services is a premium service offered to TechnologyOne clients where their implemented software is supported for further enhancement, report building and software and technical fixes.Main responsibilities included customer on-boarding,providing administrative support to the program manager by processing monthly invoices and status reports for the business unit’s clients, managing and scheduling the clients’ technical requests with the technical specialists and coordinating software enhancement requests amongst the team of software specialists.Achievements - Implemented new automated process for clients’ monthly status reports through extensive research and testing, reducing the time needed to compile the reports. - Excellent customer service, both internally and externally. - Remained cool and collected in constantly challenging and demanding conditions.

Brisbane, Australia

Working in a small business unit of TechnologyOne specialising in customised solutions to clients I supported a team of project managers with their monthly invoicing, forecasting and resource scheduling, liaising with stakeholders implementing a systems upgrade at Land Titles Registry.Main responsibilities include key administrative support to projects and senior managers by managing documents and records, resource forecasting and monthly invoicing to the business unit’s clients.Achievements• Analysed and identified business unit costs reduction with the development of an assets register.• Improved processes to ensure accurate information about client projects is provided and up to date.

Brisbane, Australia

Highlights include:• Dpt. of Environment & Resource Management (DERM), Qld. Government: Business Systems Administrator - Managed the business unit's content management system. - Improved the process of document submission for the agency’s Content Management System and translated complexity to provide clarity in updating and lodging documents on the CMS. - Improved communications material for department’s customised content management system, resulting in improved internal client relations. Service Desk Consultant - Subject matter expert providing advice to a technical writer, reviewing documentation for accuracy. - Developed written guidance material and Standard Operating Procedures for the business unit's SharePoint site. - Provided a great customer experience for the users of the system. - Maintained database system security and user profiles, and data validation using department’s software, ‘Ecotrack’. - Created test cases for database modifications and upgrade releases and carry out user acceptance testing. - Liaised with developers to troubleshoot software issues.• Dpt. of Communities, QLD Government: Business Support Coordinator - Adapted quickly in response to Brisbane’s flood effects by planning and providing urgent business accommodation needs for displaced staff. - Analysed Business Requirement Specifications for a planned new electronic digital records management system (eDRMS). - Facilitated a staff accommodation change to suit the changing needs of the business. - Reviewed the department’s Business Continuity Plan to identify improvements.

Adelaide, South Australia

As a result of a direction change near completion I was employed to project integrating a new national licensing scheme for high-risk work. I was responsible for developing guidance material and application forms for high-risk workers required to convert existing qualifications to the new Licence. Known for:• Quick thinking, providing prompt responses to changes, ensuring tight deadlines were met.• Ability to take complex processes and write succinct material, providing simple and easily understood documentation.• Discretion and confidentiality.Results of my contributions include:• The project was implemented on time to a non-negotiable schedule.• High quality and concise documentation was written after my analysis of complex processes, delivering to tight time frames.• The stakeholders are able to confidently apply for conversion to the new Licence through my clearly written communication and simplified forms.• An effective communication channel between the project and the external resources.

Adelaide, South Australia

‘Objective’ (database): managing the documentation database for CFS’s Prevention Services and migrating its images to a new records management software program.Results of my contributions include:- Consistency introduced with my naming conventions for all images.- A logical electronic filing system implemented to the business unit for storage of its documents.- A framework of records implemented for other departments to follow.

Adelaide, Australia

I provided administration support for the sales and finance teams. Additional accomplishments to the daily tasks were:• Development of concise documentation for procedures, clearly laid out with useful hints and tips.• Staff training with the aid of self-developed instructions.• Improvement to turn-around times of delivery issues and workflow methods.

Adelaide, Australia

I worked to provide support to the Operations team by providing customer service and office support, ensuring a timely turnaround of deliveries, as well as producing documentation for procedures of tasks and training new staff with the aid of self-developed instructions.

Adelaide, South Australia

In the aftermath of Victoria’s Black Saturday bush fires a new emergency information warning system for large-scale emergencies was to be implemented by the next bush fire season. I was employed to set up the administration of the project and provide support to the project team.Known for:• Drive towards reaching goals.• Clear communication.• Resilience to sudden change.Results of my contributions include:• The project’s progression was maintained due to my ability to take ownership of senior tasks, delivering to critical and tight time frames.• Budgets and risks could be continuously monitored.• Clear and concise project status reports were written for the Steering Committee.

Adelaide, South Australia

Working across a major organisational project I developed a working knowledge of PRINCE2 Project Management methodology and Project Management Office best practices.Achievements:• Improved stakeholder engagement and improved relationship between staff and management by identifying a communications solution to produce a podcast for disseminating project information.• Improved information to stakeholders by implementing changes to the Intranet to assist with the project’s communication.• Quality customer service to internal stakeholders.Main responsibilities include supporting management and the project team in stakeholder management, preparation and organisation of documents, agendas, meetings, reviewing and managing project documents and record keeping.

Mile End, South Australia

I was employed to facilitate a key project implementing SharePoint for the organisation and provide additional support to the ICT Help Desk at the first level. Main responsibilities include Implementing Microsoft SharePoint Intranet for simplified documentation control and a platform for launching software, coordinating senior management to consolidate existing documents, preparing the project schedule and maintaining Internet and Intranet content.Additional contributions include:• Developing, coordinating and implementing an idea of a new electronic notification procedure, improving maintenance of a user database.• Delivering two scopes of recommendations for changes to EPICOR Financial Solutions product, for enhanced user experience.

Adelaide, Australia

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