Microsoft Endpoint Manager Technical Adoption Lead for USAF and DoDWaaS ChampionDesigned automated WaaS for large scale Enterprise (650k clients)

• Install, operate, and maintain assigned TACLAN equipment (to include assisting the customer with Mission Planning Kits and Field Computing Devices).• Deploy, maintain and upgrade Windows-based servers and applications including Active Directory, File and Print Services, Microsoft SQL, MS SCCM, Microsoft Systems Center Configuration Manager, and DHCP, MS Exchange, and McAfee HBSS.• Provides senior level administration of Windows based network systems including, but not limited to, support for Windows 2003 and 2008 servers and Windows 7 workstations.• Tracks support requests through the ISD Remedy system while keeping an inventory database updated with current network devices.• Updates, repairs and documents work for servers and workstations; coordinates warranty work for same. • Perform preventative maintenance on assigned TACLAN equipment, and on-site analysis and repair of software and hardware problems found by the customer. • Provide recommendations for and implement backup and system restoration policies.• Perform on-site software assistance in the form of installation of updates, new baselines, and information assurance/virus protection tools and patches for all network and client hardware/software.• Provide “desk-side” user support in response to TACLAN helpdesk calls by the user. Support consists of isolating faults and identifying & replacing faulty parts with on-site spares to return the TACLAN systems to service.• Inspect and maintain the hardware configuration of all TACLAN equipment in accordance with the TACLAN Program Office approved configuration specifications.• Interface with the TACLAN LCSM at the Team TACLAN facility in Brandon, Florida, to report and return faulty parts. Shipping costs shall be paid by the LCSM and are not part of this effort.• Assist users with questions with hardware and software problems.• Supports Audio Visual & Video Teleconferencing (AV/VTC), and Desktop Support as the need arises and as directed.

• Network administration support at Eglin AFB.• TCP/IP, WANs, LANs, subnetting and commonly used protocols/standards such as DHCP, DNS, WINS, (E)SMTP, HTTP(S), FTP, RADIUS, IPSec, TLS/SSL, PKI, Telnet, SNMP, POP, LDAP, SSH, RDP.• Administration and engineering support for layer 2 and 3 network communications throughout the networks.• Modify Network configuration to add new network services, remove unnecessary or expired services and enhance existing services while maintaining firewall security policy.• Resolve operational issues and provide instructions on how to fix routers, switches, VPNs, and firewalls in the LAN environment.• Perform immediate troubleshooting as the situation dictates for any and all network outages as reported by users, sensors, and/or operational personnel.• Configure, install and replace network gear as needed. • Configure, install, monitor, upgrade and maintain information assurance equipment suites (IDS/IPS) and the networks that are protected by those suites. • Create technical documentation, network diagrams, inventory control documentation, and security documentation to support DIACAP accreditation process for new technology or service initiatives.

• Install, operate, and maintain assigned TACLAN equipment (to include assisting the customer with Mission Planning Kits and Field Computing Devices).• Deploy, maintain and upgrade Windows-based servers and applications including Active Directory, File and Print Services, Microsoft SQL, MS SCCM, Microsoft Systems Center Configuration Manager, and DHCP, MS Exchange, and McAfee HBSS.• Provides senior level administration of Windows based network systems including, but not limited to, support for Windows 2003 and 2008 servers and Windows 7 workstations.• Tracks support requests through the ISD Remedy system while keeping an inventory database updated with current network devices.• Updates, repairs and documents work for servers and workstations; coordinates warranty work for same. • Perform preventative maintenance on assigned TACLAN equipment, and on-site analysis and repair of software and hardware problems found by the customer. • Provide recommendations for and implement backup and system restoration policies.• Perform on-site software assistance in the form of installation of updates, new baselines, and information assurance/virus protection tools and patches for all network and client hardware/software.• Provide “desk-side” user support in response to TACLAN helpdesk calls by the user. Support consists of isolating faults and identifying & replacing faulty parts with on-site spares to return the TACLAN systems to service.• Inspect and maintain the hardware configuration of all TACLAN equipment in accordance with the TACLAN Program Office approved configuration specifications.• Interface with the TACLAN LCSM at the Team TACLAN facility in Brandon, Florida, to report and return faulty parts. Shipping costs shall be paid by the LCSM and are not part of this effort.• Assist users with questions with hardware and software problems.• Supports Audio Visual & Video Teleconferencing (AV/VTC), and Desktop Support as the need arises and as directed.