As a contract (exp.12/31) Quality Control Analyst, provide ongoing support for cross-functional data quality projects annually, leveraging data analytics and stakeholder collaboration to achieve a 100% pass rate for business units undergoing RCSA process in Consumer Lending.Initiated a process to identify, communicate, and track improvements to internal process/procedure and workpaper misalignments, the alignment corrections improved SLA compliance by approximately 20%.Fostera team mentality among my peers through direct personal engagement and deliberate availability to support and contribute to complex assignments.

As a contract Consultant, supported the Compliance Monitoring and Testing function through compliance reviews to determine the design and operational effectiveness of controls owned by 1st LOD business units.Completed approximately 12 extensive reviews which included a variety of federal and state consumer protection laws, including consumer lending contracts, HMDA, FCRA-Reg V, SCRA, Fraud, and several other consumer protection alphabet regulations.Relying on prior experience and thorough knowledge of consumer protection regulations, assisted the business units following the review through advisory support with recommendations and validation of remediation.

Managed regulatory, client, and investor audits at a rate of 2-3 simultaneous/ongoing audits per month.Liaised with business units to receive, compile, and provide clear, accurate, and consistent responses to audit inquiries to ensure positive outcomes.Independently developed two (2) Excel based UDAAP and BSA/AML Risk Analysis spreadsheets.Assisted with testing and issue remediation.

Owned and operated a franchise business, where I owned responsibility for all aspects of its operations, including management, marketing, and day-to-day activities with monthly revenue of approximately $20k.Activities included sourcing start-up funding, hiring, CRM setup and maintenance, weekly payroll, other repeating periodic accounting/admin processes.Provided training and mentorship to all employees, consisting of 5 active employees.Generated revenue through in-home residential and on-site business sales presentations, educating clients on products and solutions.

Point of contact for corporate compliance department regarding compliance initiatives and activities.Served as first contact resource for advisory support for the business regarding consumer protection compliance matters, particularly complaints, reviewing, opining, and assisting in responding to approximately three (3) consumer complaint cases per month.Supported business unit profitability through quality assurance oversight, extracting raw data from system of record via CSV/Excel extract and conversion to visual report in Power BI for monthly status meetings.

Created and implemented first-ever risk-based compliance monitoring program driven by the company’s key compliance risks.Chaired the Risk & Compliance Committee and through collaboration with business unit leaders compiled risk monitoring and reporting data for report and submission to CEO.Consolidated Risk and Control Assessment results and maintained companywide risk registers.Identified opportunities where risk identification and management can be improved before tracking and monitoring the improvements.Supervised two employees: Lead Auditor and Audit & Training Coordinator.