Manage the fulfillment of various ad hoc data requests, as well as the execution of established SQL driven reporting processes, on a daily basis. Develop and create new data reporting processes and analytics based on requirements gathered through collaboration with internal partners. Fulfill requests for deliverables received from internal and external audit, exam, and risk parties. Provide subject matter expertise on data sourcing, data lineage, and SQL coding best practices. Led the optimization and automation of SQL based analytical data reporting processes through utilization of SSRS and SSIS applications. Maintained and executed a Sarbanes–Oxley (SOX) governed SQL process, responsible for preventing potential losses of $1.1 billion in unrecoverable operational losses.

Provided Project Management and Business Analysis expertise for critical business initiatives in support of the Bank of America & Countrywide Home Loans acquisition project. Managed and coordinated cross-organizational resources in the development, and execution of over 1000 comprehensive organizational readiness test scripts, in support of project SIT and UAT phases. Presented project status updates to senior management in regularly scheduled project meetings.

Managed the implementation of Digital Insight's internet banking solutions at various financial institutions around the country through collaboration with internal, and external resources, and adherence to established internal processes and standard project management methodologies.

Managed a team of customer support representatives in promoting a high level of customer satisfaction while also leveraging cross-sell, up-sell, and customization opportunities. Managed high visibility customer implementations, system upgrades and special projects involving Banker's Toolbox's suite of Bank Secrecy (BSA) and Anti-Money Laundering (AML) products.

Eliminated a backlog of customer projects through the implementation of multiple Banker’s Toolbox software solutions, at over 20 financial institutions around the country, resulting in critical revenue recognition milestones being met. Collaborated on the development of a project implementation guide, utilizing standard project management methodologies.

Project Manager, leading a team of Implementation Representatives, responsible for the development, customization, and implementation of S1’s Branch Automation, and CRM, software solutions at multiple financial institutions around the country.