Roy Hicks Email & Phone Number

Brentwood, Gb

Brentwood, England, United Kingdom

Victoria, London

Chatham, Kent

Beckenham, Kent

Canary Wharf

Canary Wharf, London

Lead teams of project managers and business analysts to implement changes across the offshore wealth management division of a tier 1 global bank.Manage the relationship between the business and the overseas development and support teams.Ensure the teams, both in UK and overseas locations, remained focussed on producing high quality deliverables even when time and resource constraints presented challenges. The total team strength was 50+ resources).Lead the process for business project prioritisation to ensure that available resources were used to produce the most beneficial changes whether to meet regulatory needs or provide new product opportunitiesManage vendor companies, both onshore and offshore, to ensure that their resources provided top quality solutions and service to the business.Responsible for all aspects of project programme governance including compliance and budgetary control.Ensure adherence of all resources to the Citi Software Development Lifecycle (SDLC).Responsible for the support teams who delivered outstanding support during the implementation and subsequent integration of two new complete banking systems.

Canary Wharf, London

Lead a team of Business and Technology Project Managers to implement a wide range of application developments, with particular emphasis on compliance and legal projects. Additionally maintain own project portfolio ensuring implementation of 'fit for purpose' implementations.Full ownership and responsibility for the IPB Technology and IPB Project annual budgets (approx. $12million) Manage team of business Analysts who helped the business to understand and formalize their requirements.Manage offshore UAT team who carried out testing on behalf of other business units within IPB.

Canary Wharf, London And Hammersmith, London

Support all technology infrastructure and applications which were directly used by customers.Included Online banking, ATM's, Call Centres, IVR, Cards.

Hammersmith, London

My roles before joining Technology included:Mortgage repossession managementCall CentreMIS analyst

Various

I worked for the following companies prior to joining Citi:Teachers Building Society (1994-1995)Legal and General Life Assurance (1994)The Mortgage Agency - Britannia Building Society (1993-94)Mortgage Asset Management - Birmingham Midshires (1985-1993)Hill Samuel Life Assurance (1985)Commercial Union Life Assurance (1983-1984)