Isabelle Dowling Email & Phone Number

Sand Point, Seattle

isabelled.withwre.com

Seattle,Wa

I do French tutoring with adults or children, it has been a fun way to get to know more French people around Seattle!

Kirkland,Wa

IA’s CEO recruited me with incentives, including an increased salary of 20%, with the challenge of restructuringthe Customer Service (CS) and Account Management (AM) departments to increase customer satisfaction and retention, as well as sales. With exceptional interpersonal skills and clear communication exceeded expectations and solved complex issues with the following:• Initiated and audited recording of sales, AM and CS telephone calls for quality assurance (QA) to identify recurring problems.• Implemented new guidelines based on my assessment of employee’s strengths and weakness and imposed behavioral adjustments based on my analysis. • Initiated a reliable phone routing system, which reduced the number of calls that were lost and improved our ability to better service customers.• Set up processes to hold employees accountable, including weekly reviews.• Presented suggestions to other departments based on the recurring customer grievances I heard from the recordings.• Unfortunately, the company is out of business.

Kirkland, Wa

As a Client Satisfaction Representative (CSR) for the East Coast region of the United States, I assisted Account Executive (AE), AM personnel and clients with any needs related to training about the company’s web site and other service products, including the following: • Received special commendation for retaining a key customer, which was a $1 million dollar account to the company. • Trained customers to utilize the web most efficiently and take advantage of the company’s services in French and English. Often volunteering to be on call during weekends to assist customers.• Successfully conducted troubleshooting on issues or requests, such as service upgrades, or issues with web site. • Traveled to Quebec to meet with clients to offer additional services and assist with technical issues, increasing customer retention.• Sole French speaking employee that assisted marketing, billing, AM, AE, CS, as well as engineering departments in language translation related to the website and instruction manual.• Recognized for working additional hours to ensure product released on time.

Successfully navigated clients through the often stressful process, and negotiated on their behalf, the purchase of their dream home in less than a month. My accomplishments include:• Closed many transactions by managing the full sales cycle.• Exceled at Comprehensive Market Analysis (CMA) since my clients sold their home within $25,000 of my suggested listing price.• Ensured the transaction closed on time by orchestrating financing, timing of the inspection, the appraisal, ordering title, which required detailed and concise communication with my client and Escrow agent.• Negotiated in a way that my clients got the most money with the least concessions.

Associate'S Degree, Business And Marketing, 3.8 Gpa

I was on the Dean and President list for almost all quarters. I maintained a 3.8 for most my time in school, and graduated with a 3.7 GPA.

Associate’S Degree, Business, Management, Marketing, And Related Support Services

Associate’S Degree, Stenotypist And Paralegal