Isabelle Dowling Email & Phone Number

Sand Point, Seattle

isabelled.withwre.com

Seattle, WA

I do French tutoring with adults or children, it has been a fun way to get to know more French people around Seattle!

Kirkland, WA

• IA’s CEO recruited me with incentives, including an increased salary of 20%, with the challenge of restructuringthe Customer Service (CS) and Account Management (AM) departments to increase customer satisfaction and.
• Initiated and audited recording of sales, AM and CS telephone calls for quality assurance (QA) to identify recurring problems.
• Implemented new guidelines based on my assessment of employee’s strengths and weakness and imposed behavioral adjustments based on my analysis.
• Initiated a reliable phone routing system, which reduced the number of calls that were lost and improved our ability to better service customers.
• Set up processes to hold employees accountable, including weekly reviews.
• Presented suggestions to other departments based on the recurring customer grievances I heard from the recordings.

Kirkland, WA

• As a Client Satisfaction Representative (CSR) for the East Coast region of the United States, I assisted Account Executive (AE), AM personnel and clients with any needs related to training about the company’s web site.
• Received special commendation for retaining a key customer, which was a $1 million dollar account to the company.
• Trained customers to utilize the web most efficiently and take advantage of the company’s services in French and English. Often volunteering to be on call during weekends to assist customers.
• Successfully conducted troubleshooting on issues or requests, such as service upgrades, or issues with web site.
• Traveled to Quebec to meet with clients to offer additional services and assist with technical issues, increasing customer retention.
• Sole French speaking employee that assisted marketing, billing, AM, AE, CS, as well as engineering departments in language translation related to the website and instruction manual.

• Successfully navigated clients through the often stressful process, and negotiated on their behalf, the purchase of their dream home in less than a month. My accomplishments include:
• Closed many transactions by managing the full sales cycle.
• Exceled at Comprehensive Market Analysis (CMA) since my clients sold their home within $25,000 of my suggested listing price.
• Ensured the transaction closed on time by orchestrating financing, timing of the inspection, the appraisal, ordering title, which required detailed and concise communication with my client and Escrow agent.
• Negotiated in a way that my clients got the most money with the least concessions.

Associate'S Degree, Business And Marketing, 3.8 Gpa

I was on the Dean and President list for almost all quarters. I maintained a 3.8 for most my time in school, and graduated with a 3.7 GPA.

Associate’S Degree, Business, Management, Marketing, And Related Support Services

Associate’S Degree, Stenotypist And Paralegal