Roy Holliday Email and Phone Number

- Supported clients with the administration of benefits, such as health and welfare plans, life and disability plans, flexible spending accounts, health savings accounts, and 401Ks. - Guaranteed clients were compliant with regard to COBRA, FMLA, and EEO standards whenever necessary, including validating reports generated with data compiled from the client’s respective HRIS database.- Guided clients through Open Enrollment periods for a smooth transition from plan year to plan year.- Collaborated with the respective EDI team to resolve electronic transmission errors, including errors that affected billing to the respective provider.- Obtained recognition as a Reporting Field Expert and an Affordable Care Act Field Expert during first six months of employment.- Educated clients on Affordable Care Act compliance, assisting clients with filing IRS Forms 1095C and 1094C, troubleshooting any errors with the HRIS module, and consulting on reporting standards.- Served as the Project Lead for the resolution of IRS Letter 226J penalties related to Affordable Care Act filings for 2015, assisting clients with reducing or absolving the penalized amount, saving clients anywhere from $1,000 to $1,000,000.- Consulted on recruitment implementation for high-level clients as the ADP product expert, increasing client efficiency with posting requisitions, tracking applications, and executing approval workflows.- Appointed as a Team Lead to handle escalated cases from Executive Relationship Managers, complex projects, and consult with internal departments on implementation, best practices, and product development.- Partnered with local and state-wide sales teams as a product expert, performing virtual product demonstrations when necessary to assist the sales team with securing new contracts, resulting in over $150,000 of new business. - Regularly communicated with C-level executives regarding invoicing, compliance, implementation, and industry practices.

- Managed the operations of a collegiate retail store, grossing $1.5 million, with 15 employees and a co-manager.- Built relationships with university administrators, academic faculty, and retail vendors that increased sales 30%.- Developed creative marketing promotions that drove traffic to the store and social media engagement online.- Oversaw the procurement of $2.0 million of inventory and the corresponding sales and disposition strategies.- Negotiated with business vendors to receive inventory at reduced costs, allowing an aggressive pricing strategy on low-market share products to increase sales.- Assisted with the corporate transition of Texas Christian University from previous retailer to Follett.

- Managed a team of 3 to 10 employees with responsibility for delegating tasks and training employees effectively.- Acted as a liaison to management, updating management on tasks completion and employee performance. - Assisted with purchase orders, invoicing, product returns, database management, record filing, and inventory management. - Provided professional and courteous customer service, resolving problems with purchases and guaranteeing customer satisfaction.

- Orchestrated the purge and reorganization of contractual documents according to confidentiality regulations, providing a primitive archival framework for reorganized contractual documents to resolve inefficiency.- Assisted administrative contracting officers, contract administrators, and audit specialists through completing assigned projects of varying magnitudes and difficulty.- Analyzed contractual data for discrepancies and regulatory violations for contract administrators, matching invoices, expense reports and travel logs with corresponding modifications and amendments of contracts.

- Instructed and guided patients through exercise regimens, communicating the importance of each exercise for patient’s rehabilitation. - Communicated concerns and well-being of patients to the supervising physical therapist. - Collaborated with physical therapist to devise new methods of addressing patient ailments and injuries. - Assisted administrative staff with day- to-day paperwork and office communications, assuming responsibilities of administrative staff during absences.